Hubble Contacts

I have contacted Hubble several times in reference to my prescription that had expired and they continue to charge my account for a prescription that is not valid. I have spent tiredness hours back and forth with this company. After I change my banking information they still found a way to charge my account for a prescription that is not valid. I DON'T recommend that ONE deal with this company. It's very BAD business practice.

Bottom Line: No, I would not recommend this to a friend

Do NOT give your credit card information to this company. Hubble never contacted my doctor for my prescription, as they claimed they would upon signing up for the free trial. If they had, I would have been mailed contacts that were the correct prescription.

I called customer support and asked when I could expect my refund - after I complied with Hubble's automated instructions to "simply" write "return to sender" on the package.

The rep clearly had no authority to issue a refund. I argued that I shouldn't have to wait for proof that the package was returned in order to get refunded when I was charged without before I received a package I did not consent to have mailed in the first place. She said she was going to pass my number on to her supervisor. Nobody from Hubble has called me.

I then sent an email to Hubble's support. I got a response from "Sean," saying that "return to sender," packages take "quite longer," to receive. (If there is a quicker and more efficient way to return the contacts, Hubble doesn't say what this is.)

I then received a message from a third-party asking that I review Sean's response to me.

The only review that matters is my review of Hubble. Hubble sucks. Hubble is shady. And I can think of at least three sources that offer contacts more cheaply, that won't mess up your prescription and offer way better customer support.

Bottom Line: No, I would not recommend this to a friend

First I ordered ONE trial order. What they fail to tell you is that they will auto-charge your card $36 in a few weeks and send you more contacts. When this happened I cancelled my subscription solely based on this dishonest business scam.

When I actually tried the contacts they were scratchy and were in no way as good as my Acuvue day and night lenses. I couldn't even wear them for an hour.

Then when I finally got this $36 box they didn't advertise adequately enough so that you were aware and informed, I followed the instructions and send the box back. They do not give you a full refund and take $11 out for a "restocking fee" and shipping and handling.

Bottom line, it was a scam to me because it wasn't honest business and it was a crap product.

Bottom Line: No, I would not recommend this to a friend

Contacts are VERY uncomfortable, and they have VERY BAD business practices. You can SIGN UP online, but you have to CANCEL over the phone! Their hours are 9-5, M-F, so if you have a job, forget about it. I finally had a day off to call and cancel, but because I was 4 DAYS past the 30-day return cut off, they would not refund them. BEWARE.

Bottom Line: No, I would not recommend this to a friend

I came across this advertisement for Hubble Contacts and saw that this company was offering two weeks of contacts for free with a $3 S&H. I filled out the prescription and doctor, I created an account, and then gave my debit card information. I then got a message saying the order was declined so I emailed Hubble and the response was to try again at another time. I then went back into my account but when I went to order them, there was nowhere for me to continue with my order and I couldn’t fill out another form since it said there was an account that already existed. It shouldn’t be this difficult to get a pair of contacts and customer service didn’t do anything or help whatsoever.

Bottom Line: No, I would not recommend this to a friend

This company mislead everything about their service to me then offered a full refund for returning unopened unused boxes, which I did, then they decided the needed to deduct charges because their products are delicate!

BEWARE!

Bottom Line: No, I would not recommend this to a friend

I submitted my prescription and doctor information to the website for a free trial. I got the trial lens in the mail, and neither eye had the correct prescription. I emailed right away and was informed that they did not have my prescription available. Instead of canceling my prescription through the support emails, they informed me that I had to call to cancel. I forgot and received a few more boxes in the mail. As soon as I received them, I wrote "return to sender" on them (per their instruction) and dropped each box in the mailbox. Hubble says they have not received any of my boxes back even though it had been months. This company is a scam. They refuse to issue refunds until they receive the boxes which seem to have been lost in the mail. Someone is getting rich off others' misfortune with this company.

Bottom Line: No, I would not recommend this to a friend

First off, they use outdated cheap material and they are no good. Then you spend a lot of time trying to speak to someone. After that, they tell you to put RTS on the box and they will refund your money, which they DON'T! I had to go to our bank and get a new card and cancel the old one, then fill out paperwork for Visa to force a refund. This is a terrible company that no one should trust. After the cancellation, they continue to send and charge you whether you like it or NOT, they DO NOT CARE! I am still waiting on a call back that I know is never coming!

Bottom Line: No, I would not recommend this to a friend

Contacts weren’t for me. Didn’t fit my eyes very well. Honestly, I think it’s costly for what it is. However, the customer service isn’t the best. Although they respond quickly, they always seem very annoyed, and their attitudes are often cold/rude.

P.S. When you get your free trials, your credit card is set up for auto renewal every month. Make sure you cancel it if you don’t like the contacts before they send out your next month because returning the contacts are a waste of money (restocking fee $7 and shipping costs $4). I feel like they never clearly show these little hidden things. It would be great to know it all up front before going for the free trials because it’s troublesome and inconvenient figuring out all the refunds and return shipping and account canceling.

Bottom Line: No, I would not recommend this to a friend

They were very drying, and it is VERY difficult to cancel - you must call during short daytime hours, which is difficult when you work long hours. They also do not send any reminders about their future shipments, and the only recourse you have is say "return to sender" on the box, which doesn't work if you have moved. Their customer service is also very poor, offering very little options after a long wait time.

Bottom Line: No, I would not recommend this to a friend

This whole board pretty much looks like the bad reviews are from actual people and the good reviews are from people working for Hubble. The good reviews are really formal and similar to each other. These lenses are terrible.

Bottom Line: No, I would not recommend this to a friend