Hubble Contacts

WARNING! There is fine print saying that even if you change your delivery schedule, it will not be valid until you get charged full price 15 days after your original order.

I made my first order and immediately changed my delivery schedule to 56 days because I don't wear contacts that often. Turns out, these contacts do not work for me. Absolutely unwearable. I go to cancel (you have to call) and find they charged me for another order already! I contact customer service and I'm told there is nothing they can do because of their fine print. Scam.

Bottom Line: No, I would not recommend this to a friend

I tried on my first contact lenses when they arrived but they were the wrong size. When I called Hubble to cancel 60 days ago, they tried to encourage me to try the thicker lenses and I told them it was too uncomfortable. Despite this, I received contacts for two months and billed for both months for contacts I could not use.

Calling today, their call center told me there was no record of my calling 60 days ago and therefore they could not refund my money. This is simply not the case.

To send a contact lens that was different from the one that requested, then trying to convince me to accept it was unprofessional. To take two months of payments for the same incorrect lenses is theft.

Stay away from this company!

Bottom Line: No, I would not recommend this to a friend

I moved houses last week and haven't updated Hubble yet. They took £27 from my card so I called to inform and ask for the order to be canceled. I was told despite the order just being created they cannot cancel or change it. I was told to post the item back for a refund. I had to point out to the uninterested agent that this wouldn't be possible as I don't live near the property. She told me to hope the new tenants return it, then I'll get a refund. They refuse to help or return my money despite the fact that I only have £3 for food and bills for the next three weeks. I've never met a company that doesn't care so much!

Bottom Line: No, I would not recommend this to a friend

I ordered the free contacts and before they even arrived for me to test, they sent and charged me for another full box of contacts. When I requested a refund as I had not yet received the test box, they said they cannot refund. They then said they would cancel my subscription (all through email because they don’t have to communicate over the telephone). Here I am 3 months later and I am still getting charged. I emailed them again asking for a refund because they promised me a cancellation, and they said hey can’t and that they looked through my previous emails in which I never asked for a cancellation. I provided them proof of my email in which I had asked for a cancellation and they affirmed the cancellation. They never responded to the email. The low quality of these contacts is not worth the money and hassle in any way.

Bottom Line: No, I would not recommend this to a friend

Worse customer service I am have experienced. Supposedly verified my prescription yet sent me the wrong one. People on the phone were completely rude. People via email gave robotic automatic responses.

Bottom Line: No, I would not recommend this to a friend

The contacts were painful and hurt my eyes. I went to my optometrist who suggested I immediately stop using them. I went to cancel my subscription and it took months to get it done. They sent me more boxes and even though I followed their return protocol I am yet 5 months later to receive my refund. You get what you pay for look elsewhere. Give your eyes and wallets a break from this terrible brand.

Bottom Line: No, I would not recommend this to a friend

I asked several times to cancel my subscription and they continued to charge me but I haven't gotten any contacts since February, but they have charged me three times in the last two months.

Bottom Line: No, I would not recommend this to a friend

They took my order, asked for the prescription, sent the wrong contacts. Refused to fix it. Said they couldn't open the prescription PDF, they aren't allowed to, limited numbers on the order form. Sent and charged for 2 more boxes after I canceled. No return policy, very poor customer service. Scam.

Bottom Line: No, I would not recommend this to a friend

I contacted you all immediately and let you know that the prescription is for positive. I don't have a phone number for you so have no way to contact you, except through text message. Please fix this problem and send me the correct contact lenses.

Bottom Line: No, I would not recommend this to a friend

I wish I could sue Hubble. Literally. I canceled my subscription a while ago and they just charged me $39 on my card and WILL NOT GIVE ME A REFUND. I am so mad, I do not want these contacts, THEY SUCK. Awful, horrible, no one is helpful.

Bottom Line: No, I would not recommend this to a friend

I tried canceling my subscription 3 months ago. Sent email but contacts keep coming, contacts are the wrong strength. There is no phone number to customer service. If at all possible please cancel my subscription and stop sending me the contacts. I would not suggest them to a friend or anyone else. Please send me a phone number to call to discuss my concerns.

Bottom Line: No, I would not recommend this to a friend