Ipsy

Ipsy

Overall Rating

1.9

46 Customer Reviews

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Summary

Ipsy offers monthly subscriptions for beauty products that let you receive deluxe-sized samples and full-sized products based on your preferences.

Pros

  • Guaranteed $50+ in value for each $12 subscription box
  • Customers can choose one item per month
  • Possible to purchase full-sized products from Ipsy
  • An affordable way to experiment with new brands

Cons

  • Ipsy might not take your preferences into account
  • Some customers found sample sizes too small to test thoroughly
  • Customization items tend to sell out quickly

Customer Reviews

1.9 Stars out of 46 Reviews
5 Star:13% 4 Star:8% 3 Star:0% 2 Star:13% 1 Star:65%
24% Recommend This Company
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Posted on Dec 18, 2017

They plainly suck

By Rachel Wolf, Delaware, Verified Reviewer

The only good thing that comes from Ipsy is the cute pouches. Not one single time have they sent me something of the "wow" factor, everything has been boring, and to me, it looks like they are not even trying. I have enough brown eyeshadow from them, no variety or anything, but they promote what you could get in the pouches, but it's never what you were hoping for. They use all these big named makeup companies to hook you, but what you get is definitely not what you get.

Are they scam? Yes and no. Do I have plans to renew my subscription to them after 2017? Probably not, just extremely disappointed.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Jul 10, 2018

So sad...I loved my Ipsy bag.

By Missy G., Paola, KS, Verified Reviewer

I started getting Ipsy 2 and 1/2 years ago. I loved the bag, best bag in the $10 lane. I unbox on social media so I'm familiar with Allure Beauty Box, PLAY! by Sephora, BOXYCHARM, Lola Beauty Box, YesOhYas, and of course, Ipsy.

Ipsy always got me! I loved everything in my bag, every month. The profile rang true for me, they sent me samples I could and did use, many times purchasing the full-size products.

In their promo vids and the postcards they sent with the bags, often times were men in makeup. I am not a man, and their target customers are women.

The month of June sent me over the edge - tons of promotions and testimonials about gay men and makeup, none of which I can relate. I am a housewife in the Midwest, and I want to see what the product will look like on me. Or someone with a bone structure like me (a woman).

June is autism awareness month, but Ipsy chose to make it all about pride month. My bag and the contents of it was all about LGBTQ and companies who are part of that "community," and some proceeds of the June bag went to support the LGBTQ.

Further making me feel that Ipsy does not know their customer. My guess would be that they lost a lot of business after last month's bag...they lost me and that was my favorite bag

I don't need your agenda shoved down my throat...I just wanted the bag I loved and to feel included in Ipsy because that is my favorite bag.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Nov 23, 2018

Okay in the beginning, bad at the end.

By Jaden P., Hamilton, OH, Verified Reviewer

I originally got excited for Ipsy for its affordable price and the fact you get a bag every month. The first couple were okay, stuff I was wanting to try out. But then it turned into products I either don't use or colors I prefer not using. It truly feels like they don't care about your preferences and just give you what they have in stock. I would not recommend Ipsy to anyone.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Mar 28, 2018

Nice makeup bags

By Georgia Chico, New York, NY, Verified Reviewer

$10 monthly is one of the most affordable subscriptions. I estimated how much the bag and shipping would cost them, including their pay for the staff (online workers, warehouse, and office advertising staff), and dealing with the brands for the "deluxe" and full-size sample size products. I would understand that they are a business too and they have to earn too. And you wouldn't have a five out of five votes for the five products on your bag. In two years of my subscription, I am happy with the three items but not ALL five. Anyhow, it's good to be updated with beauty brands in the market, and you can try what's really worth buying.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 18, 2018

My experience with Ipsy

By Lacey L., South Carolina, Verified Reviewer

I don't understand why so many are having this issue. I've been with Ipsy since May of last year. I never had to sign up and be on a waitlist.

Within the year of having Ipsy, I've received one broken product, which I emailed their support after reading on their page what to do if you don't receive an item or receive a broken item. They were quick to email me back and sent out a new one very quickly. I've also had two bags not arrive on the time they said it would one last year and on a few months ago and emailed them again. Again they quickly emailed back and sent out a replacement bag, no questions asked. Both times I ended up receiving a replacement bag and later my original bag, so I ended up with two.

Ipsy's bag timing is a little late. I got my bags the last week of each month for the longest time and the date was not guaranteed. I moved in December and now get them on the 10th every month.

I've not always been happy with my bags. But there have only been two times where I looked at the size and thought "what the heck." I started Ipsy last year because I had no makeup. And didn't have the funds to be buying a bunch of it. I have now a very large collection of makeup all from my Ipsy bags. Lots of full sizes as well as good sized samples. I suppose if people are huge makeup people and are using it every day then the sample sizes are probably not going to last long at all. But I don't use makeup every day. Actually, even when I do most of the time, it's just a light eyeshadow and mascara. Unless I'm taking pictures for Facebook, I don't use much at all. I've received three small mascara samples, and those have lasted me for a year and I'm still using two of them, LOL.

I've put my bag on pause for a total of three months. They never charged me. Also completely canceled for one month. I never had any issues.

Now they do push you to share and to invite. I've never invited anyone. I just ignore their asking.

As for sharing, you earn points which you can redeem for full sized extra products each time you review. If you share your review to Facebook or Twitter, you get more points. Simple thing to do is put your Facebook post with the review so only you can see it. Twitter I don't use so I don't know. Or after you post it to Facebook, just go into your app and delete it. I personally do not care about sharing my reviews. I don't think my friends and family really care either.

I really like my Ipsy bags each month. Yes, there are duds. But I have grown my makeup collection from non-existent to abundant. I've been able to experiment with products and learn what I like.

I am 28 years old and the majority of my life I've rarely worn makeup. Usually just a lippie and a sheer eyeshadow. Never experimented either. Now I love makeup. I have a good amount to choose from.

And the biggest thing is I don't have much money. I don't buy myself things. I suppose I have a minimalist outlook. Even when my bf tells me to take his card to buy myself something nice, my brain puts need over want so I end up buying something we need in the house, or if I don't need something I get something our furbabies need or my bf needs. I come home with what I get, and my bf's face palms every time, LOL.

Ipsy is the only thing I get myself each month that I do not need. And I look forward to getting my pink parcel in the mail.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Oct 2, 2018

Worth the money

By Beth R., Texas, Verified Reviewer

I've been getting my Ipsy bag for over a year now, and I love it. I feel I get more than my money's worth every single time (I haven't had to purchase mascara or eyeliner in the entire time I've been getting the bag!). I hardly recognize any of the brands, but they have all been super great quality. There's always plenty in each sample to use more than once, and many times you get a full sized product. And the bags are so cute!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Aug 17, 2021

Wow to the reviews

By Brittany E., Tennessee, Verified Reviewer

I have been with Ipsy for years, and after reading through all of these reviews I am a bit baffled that so many people seem to have issues that I have never had. If someone is getting charged a yearly subscription then that must be a user error, because I and anyone I know is charged a clear monthly price. As for customer service, I have always been able to get in touch with Ipsy via email (help@ipsy.com). The only issues I have run into with them is sometimes they send products that I don’t care for, products that my beauty profile would clearly state that I DON'T want. Other than that, they are alright and heck, I’m only paying $30 a month to get hundreds of dollars worth of products!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service email is prompt

Good selection

Fair prices

Sometimes inaccurate product picks

Posted on Jun 1, 2017

Ipsy is the best!

By Elizabeth Muriel, New Rochelle, NY, Verified Reviewer

Whenever there are spoilers and I'm excited about a specific product, I email them to request it! They are always really accommodating, and I think highly of their customer service. You no longer need to call to cancel your subscription, you can just do it online. I enjoy most of the products they send me, and at only $10 a month, you really don't lose much if you don't like some of the products.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Aug 21, 2017

Great

By Mary Butler, Pennsylvania, Verified Reviewer

Highly recommend Ipsy to all my friends and family. I always had great service when I had to email them about something. I do wish they would fix their point thing because it's just too high for some of their stuff. Other than that, it's a great site that I enjoy every month. Keep up the great work Ipsy.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Sep 23, 2017

Great value for price, plus makeup bag each month

By Jennifer Suzanne Rothnie, Washington, Verified Reviewer

I just joined Ipsy last month and got my first bag a week ago. What first attracted me was that it was only $10 a month and came with a bag. I wasn't interested in the August bag, so waited for a little while and then signed up.

I didn't special request any item (though you can from one of the spoiler lists,) but I hoped to get the Tarte Light, Camera, Lashes mascara and Smashbox radiance primer. I got both in my first bag!

The September bag was classy, and I plan to eventually use the bags I get for small complete makeup kits (so I can just grab one and go for traveling.)

In addition to the Tarte Mascara and Smashbox primer, I received some Elizabeth Mott eyeshadow in toasted, Pixie blush in a peachy duo, and two MANEFIT masks. I thought it was nice to get a mix of things I knew I would use and things to try out.

Both the eyeshadow and blush ended up working out great. The eyeshadow, especially, was long-lasting and had a wonderful consistency and pigment to it.

I'd estimate the value of the bag (minus the neat bag itself) to be around $35. From what I understand from other reviews I have seen online, that's actually the low end for an Ipsy bag. However, a great value for $10 and I liked the mix of things which I received.

I'll see how I like it month to month, but for now, I would say it was a good first impression, and I definitely would recommend it to anyone looking to build up a stash or try new things without needing to pay a lot in a store.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jul 11, 2018

Worth it!

By Anna S., Chicago, IL, Verified Reviewer

I want to start off this review by commenting on how many bad reviews there are, with so many consumers complaining they didn’t yet everything they wanted in their bags! You’re only paying $10 a month for these products, and the whole concept of this is to try new things. These products are worth a lot more, and you get some really good quality brushes, etc. I don’t always get everything I want, but at least three or four out of the five I’m super happy with and the others are good to try out. I guess it’s super hard to please everyone.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted
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