JustFab

So today I noticed that I was charged $40 on my PayPal account but I didn't know why and so as anyone would've thought, "maybe someone used my account." So I called and this computer lady told me that I got charged for not using JustFab, and because I didn't call to tell them not to. I was then put on hold for over 10 minutes. When I finally got off hold, I told this lady that I wanted the money back and that I wanted to cancel my account. She wouldn't allow that to happen so she kept saying, "I'll do you something better, I'll give you the refund but WON'T cancel your account because you're a VIP member," and that if I really wanted to cancel my account then I would have to wait another month and go through the process again. I wasn't going to so I asked if they could just cancel my account and not give me the refund, (because I can talk to the bank) and she said that she wouldn't and that she will do the opposite.

If the same thing happens to you and you're using PayPal, go to PayPal Activity, click on the transaction and click "cancel" and your card will be removed from JustFab and they wwon'tbe able to charge it anymore.

Bottom Line: No, I would not recommend this to a friend

I wish I could put -0 instead of 1 star because this company is pure cow crap! The clothing is a different material than it looks on the website, plus you have to pay for a refund. They automatically take money out your account every month, as if WHO BUYS SHOES OR CLOTHING every month. They don't like to cancel your membership, they are just despicable and disgusting as a company because they don't want to hear anything you say and just talk all over you. RUDE as heck! Get a bigger size because your size isn't going to fit- I wonder who are really in these reviews (customers). Yeah right!

Bottom Line: No, I would not recommend this to a friend

Very rude, and didn’t answer questions about being reimbursed. The product was not good either. I ordered a white sweater and was very disappointed. I felt like I was wearing a potato sack.

Bottom Line: No, I would not recommend this to a friend

I have ordered from JustFab once, and once was enough. I ordered two pairs of shoes and two pairs of pants. When they arrived I was sad because NOTHING was true to size. I am a size 6 in shoes - one pair came in too big the other too small. I am a large or size 30 in jeans, both pairs were WAY too big. I decided to exchange everything for sizes that would fit. One pair of shoes in a 5.5, the other in a 7, the pants in a Medium or 28. I sent everything back right away.

Two weeks past and I had yet to hear ANYTHING! I reached out to JustFab and they tell me it hasn't been processed yet, while online my account states they have already received it. I get transferred to a supervisor, Billy, who immediately processes my order, says all my items are still available, but they cannot expedite the delivery because it's "out of their hands", fine, I settle to receive my items in two weeks. He promised expedited shipping on my next order. The very next day I get an email saying the pair of shoes I was most excited about are no longer available. Now I'm fuming!

I contact their support team again and get transferred three times before finally reaching someone willing to help, his name was Ryan. He says my return was never received and my order is not processed and I can choose a different item to replace the shoes that are no longer available. I don't know if the exchanges will even be in the right size or if I can get my money back.

This entire situation has been beyond frustrating! DO NOT BUY FROM JustFab! Save your money, time, and sanity! Go to your local swap meet. Sizes, prices, and customer service will be way better than anything you'll receive from JUSTFAB.

Then later, they canceled my account without my request! Now I don't know if I'll ever receive a refund or any of the items I ordered, I am positive I have lost all the points I had accumulated and discounts promised. Time to call customer service YET AGAIN! This is a never-ending NIGHTMARE!

Bottom Line: No, I would not recommend this to a friend

JustFab is hands down the absolute worst place I have ever purchased from. I bought one pair of heels for my prom. Not only were they overpriced, which is why I sprung for the VIP membership, but they were terrible quality. They were scratchy and uncomfortable and started to break during prom night. Setting aside the fact that their product is terrible, the company is a complete and total sham. they stole money out of my account without and former warning. When you sign up you "agree" to a $40 monthly charge if you don't buy anything. There are no refunds. It's incredibly difficult to cancel your account, and it's near impossible to talk to a real person about this issue. I (and I can not stress this enough) hate JustFab. It was the worst experience I've ever had with a company. 10/10 would NOT recommend. Please don't waste your time and money on this horse manure.

Bottom Line: No, I would not recommend this to a friend

Just be aware that they will charge you monthly regardless of purchase for low-quality shoes. Not only not worth the price but also dishonest in their representation, customer service advised me to "always read the fine print ma'am," not very trustworthy. They were ignorant and apathetic when I called customer service, like I was bothering them, but from what I've read online they must be super busy with complaints.

Bottom Line: No, I would not recommend this to a friend

(1) You have to opt-out of current month’s selection NO LATER THAN THE 5th day of the month.

(2) They send no reminder.

(3) You can’t even attempt to opt-out until the 1st of the month so you have only 5 days to do so.

(4) If you don’t opt-out, you are AUTOMATICALLY CHARGED $39.95!

(5) Opting out is no easy business on their app. (Personally, I think they designed it that way so you get charged the $39.95.)

(6) If you cancel your subscription, you lose all your credits including those for returns of their...

(7) ...poorly made, ill-fitting shoes!

Man...can you tell I just detest JustFab?

Bottom Line: No, I would not recommend this to a friend

I tried to buy some shoes with the credit I have and extra money from my VISA, but it keeps saying that the address in my bank doesn't match with my billing address. I called the bank and they tell me it is a problem with JustFab because it is the same address on my account. I chat with someone called Daniel in client services and he tells me that the problem is the bank...I explained I already talked to the bank and the problem is not them and he tells me there's nothing he can do.

Anyways, now I can't use the credit I have with JustFab and I'm going to lose $39.95 USD, which maybe is not a lot, but I feel like I'm being robbed and JustFab simply doesn't care.

Bottom Line: No, I would not recommend this to a friend

My wife bought a pair of shoes for my child on their website last year due to negligence, and then the trouble came. My wife became a VIP member of this website without being informed. Don't think this VIP will bring you any benefits. From then on, this website will steal $80 from your credit card every month, and it is almost impossible for you to cancel this VIP membership. The website always calls a robot reply, and the website is also a robot, you can't cancel it at all. I had to ask the bank to cancel my credit card account. This is theft and fraud, and I am ready to report it to the FBI. Please never buy products on this website, please those who have the same experience, everyone to report the fraud and theft of this website to the FBI.

Bottom Line: No, I would not recommend this to a friend

I've only intended to make a single purchase from this website and like every other online shopping web, you sign up through your email to get that 15% or 20% off your first purchase and that was it. NO. Apparently I became a VIP membership which is a credit line, which I DO NOT SIGN UP FOR. In addition to this, they charge you $39.98, almost $40 WEEKLY (?) if I stop making a purchase on their site. This is ridiculous. I've only found this out much later, God knows how much money they took off my bank account. I'm incredibly upset and demand for my hard-earned money back!

Bottom Line: No, I would not recommend this to a friend

They sent me the wrong shoes. I canceled in February and they kept charging. In June the last says you have a credit may as well buy something. I call back. They can't give me a credit because I ordered something...never received! Then they charge me again in June. So that's 5 months × 40 = $250. For nothing!

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend