It was with great anticipation that I received my headset, and once opened, I found a discount and decided to purchase two more sets as I never even questioned their performance from all the hype. The first night I used them I awoke and went for a walk and halfway into the walk the battery died and I had properly charged them for 12 hours on the initial charge. I wrote the company and they responded immediately stating that they were designed for 12 hours worth of performance (my Bose can go multiple days). I wrote back immediately and asked that they send a new set that they tested before shipping to make sure that once you fall asleep the headset turns off, which is one of their sales claims. Today, I have now written them three additional times asking for help, today I demanded a refund as stated in their sales policy!
I believe this company, because they are offshore in England, believes that they can prey on Americans with substandard products and then ignore the request for refunds. I would avoid this company at all cost; they are unworthy of anyone's patronizing as they do not provide professional and honest customer service, they are a scam artist and all the world should now. The product is covered in a grey cloth as well as the case, and it is not leather as promised, and it will not take long before you have a dirty filthy headset in your bed and on your pillow. The speakers at higher volumes crack and cannot handle the music for your mobile phone.
Simply this product is just plain crap! Do not buy unless you like throwing your money away and you should warn your bed mate that you will be transmitting a dirty filthy bacteria host to your bed.
Bottom Line: No, I would not recommend this to a friend
Company Response from Kokoon
May 20, 2019
Hi R.S. Thanks for your comments about Kokoon and I'm sorry to hear you had issues with your order and our customer service. We have added a lot more customer support staff to ensure we can handle queries like this faster in the future. We have also updated our mobile app and headphones to include new features recently like audio power off. Please let us know at firstname.lastname@example.org if you're still facing any issues with your order or refund. Best wishes.