Luminess Air

I originally ordered this for my daughter and I. Make sure you cover your hair and clothes, as it goes everywhere. We were able to eventually limit the makeup to our faces, but it's almost impossible to put this on evenly. We both felt like we were wearing masks, didn't hide my daughter's scar, and defined my wrinkles. Bad enough that it was $370, if you try to return it, you are responsible for return shipping, and a 20-25% restocking fee, hard to understand operators, numerous holds, etc. It took me three months to get my $290 back. And even though I canceled my account, it continued. I was sent additional shipments and billed for those. Now a year later out of the clear blue, another starter kit arrives! It has taken me three weeks once again, long holds, I am so done with this company!

Bottom Line: No, I would not recommend this to a friend

They bill you more than they say they will. Customer service is non-existent. The product did not go with skin color. They sent and billed for things not requested. This company is the worse company I have ever bought anything from. Save your money and buy makeup at Ulta or Beauty Brands or Walmart. It is so much better. Only buy from them if you want to throw money away. This company is a scam.

Bottom Line: No, I would not recommend this to a friend

I placed one order with Luminess and was charged 16, yes, SIXTEEN TIMES. Now because I opened a dispute, they won’t send me the product. Seriously! Also, when I first received the machine, it was not working. I stated that I wanted to return it. Funny, they dropped the price by 1/2. When I contacted customer service, the woman who I spoke with was less than helpful.

HORRIBLE, horrible customer service!

Bottom Line: No, I would not recommend this to a friend

This has been the worst experience. I am a 75-year-old woman living on a small SS check and thought this would be perfect for me, being as the commercial said it was so easy and was only $19.95. When I ordered, I was on the phone for a total of 40 minutes, talking to different people, giving my card number to different people and was exhausted after the process.

When I received the unit, I opened the box and saw it looked way too difficult to operate so I didn't even take the plastic wrapping off. I called the company to tell them I was returning and was not given any specific instructions. After I returned it, my partner passed away and I had to move to my daughter's home in another state. She was helping me with my finances and saw all the charges coming out of my account and inquired. I would have never known why all my money has been taking out if not for her. Not only were they taking $57.94 a month for the machine, they were also taking $39.95 a month for the makeup and INSURANCE on the machine. In the meantime, I am still receiving makeup in the mail, and two months they came busted, makeup all over her mailbox when she picked up the package. I have returned all of the ones I received, even taking the time to properly package the one that was busted.

When we call to find out why I'm still being charged, I get the lecture about my responsibility to call and get approval for sending, which I did, and then being told it wasn't received in their warehouse. Conveniently, the next thing I'm told is my tracking number is needed. I would love to provide it but it is a storage facility in Miami, Florida and I am unable to obtain it at this time, so they refuse to refund me or acknowledge receipt of the unit. After 45 minutes of haggling with them to stop taking money and telling them I'm reporting this to the BBB, she finally says she will cancel. When I ask for the confirmation number for that, she says she can't give me one. I asked for it to be emailed and she can't do that either. After more haggling, I finally get a confirmation number, however, I am still skeptical.

After seeing these reviews, I wanted to write to let others know this scam will take all your money for months and won't let you out of the trap. It's a shame this company takes money from anyone but to make a 75-year-old grieving lady go through these hoops is a disgrace. Thank God I have my daughter to help me because we are continuing forward with letters to Consumer Affairs in all states and BBB. We will not stop until every single cent is refunded!

P.S. After this order was placed, my account was also charged for two more products, which was something to do with travel and dining out. One was $29.95 and the other $19.95. This went on for several months before my daughter discovered this and when calling to cancel, she was told I agreed to these charges when buying Luminess. Never in my life will I ever order online again, because all of this has amounted to two months of my social security.

Bottom Line: No, I would not recommend this to a friend

When ordering, everyone was very nice, but when I called to return it was a different story. This is not a 30-day money back guarantee, if you return within 30 days they charge you a rental fee of $50.00. When you receive your package do not throw anything away because you have to have all original packaging and original packing slip.

The makeup leaves your face feeling wet all day long. I order the matte hoping that would not have the same feeling, but it did also. If you do not like to look shiny, do not buy. I dropped eyeshadow on my face after I had sprayed and tried to brush off it messed up a spot on my face, and I had to take all make up off and re-spray. I also felt like the airbrush made my pores more prevalent. I also sprayed my mom and her friend, this really showed their wrinkles.

Bottom Line: No, I would not recommend this to a friend

Why aren’t consumers being better protected?! I was really hoping for a great deal on a product I have always wanted to try. However, all it turns out to be is an illusion. It's too difficult to create the same results at home. This isn’t for older ladies with wrinkles. This type of makeup goes right into the crevices leaving highlighted ridges around every wrinkle on your face!

It is another scam to stick you with a costly membership which you must tangle in the courts to get out of. Don't do it! This is it for me! I will never watch an infomercial ever again! In addition, I am no longer watching QVC and its’ types again.

I conclude all of it is reminiscent of the "snake-oil" salesmen of yesteryear!

Bottom Line: No, I would not recommend this to a friend

It took a bit to decide color choice in makeup, but that was easily remedied with a little time. I think if it had kept working, I might have really liked it.

But I must have gotten a lemon, since the machine just died. Their return policy was a return within 30 days, so I missed that windows of opportunity by days. That should have been a red flag to me or anyone that a return policy is only 30 days. Many of us are busy and it may take a while to get used to a new product. If a product is good, they should stand behind their product! Especially as it was the compressor that stopped working.

My unit looks brand new, I cleaned it out well every time, but it stopped working within days of the warranty time, so I was unable to return. When I called, they said it was the compressor since nothing worked. Although they didn’t recommend it, he suggested I could try to fix the compressor myself or buy a new unit.

I definitely would have returned it had it been within the return window, but I should have been given a new unit. Mine was a faulty unit, but I would have liked to continue using the product. As the compressor is what makes it work or not, the quality should obviously be better.

If Luminess wants to allow me to return my product and send me a new one, I would love to talk with someone and revise my review. Customer service is a huge plus or minus for a company.

Bottom Line: No, I would not recommend this to a friend

I was told that this makeup was great and so I ordered the basic system. One plastic bottle was damaged in transit and I threw it out. The system is very easy to use. Sadly, the makeup is for oily teenage skin or normal skin. I am 66 years old with dry sensitive skin. It caked and felt horrible. My skin broke out and was so dry it hurt. I am giving this product to a younger friend who I hope will like it. DO NOT BUY this if you are over 40!

Bottom Line: No, I would not recommend this to a friend

Customer service is horrible when trying to return the system! They are rude and very unwilling to be helpful in any way. They also make YOU pay for the return shipment. That’s ridiculous!

Bottom Line: No, I would not recommend this to a friend

They constantly overbilled my credit card and could never locate me in their records. Finally, I canceled my credit card and told them they ONLY way I would pay them is by check or Gift Card.

It really is a shame because my skin is allergic to EVERYTHING, and this stuff works wonderfully for me, but NEVER again will I let them bill me! Horrible customer service!

Bottom Line: No, I would not recommend this to a friend

I was so excited to finally get this in the mail as a Christmas gift from my daughter, only to be let down when the "stylist" handheld unit that is supposed to spray out the makeup sputtered out the foundation! Obviously, I was sent a used/defective product, not to mention the foundation they sent me looked old, cracked, and the color was separating in the bottles and had a moldy scent!

Horrible experience. Too good to be true. Rip off.

Bottom Line: No, I would not recommend this to a friend