Start your review of Luminess Air:
  • 268 Customer Reviews
  • 15% Recommend This Company
1.6 out of 5
5 star: 11% 4 star: 2% 3 star: 0% 2 star: 5% 1 star: 79%

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  • Luminous Air is a flaky organization

    • By Tonya Ryan,
    • Glendora, CA,
    • Aug 11, 2017
    • Verified Reviewer
    Overall Experience:

    I ordered the product. It took 7 weeks, was sent back because FedEx could not find my house. Then I called to return and they said they would put my account on hold until May but two weeks later I received more product and another bill.

    So I called to cancel and was given a return authorization code (they would not email me anything). Also, they never disclosed that the air brush tool is actually $500. I followed the representative's instruction and placed the return code on the box and shipped it at FedEx trusting that I would receive the refund.

    Instead, a different rep tells me that they never received my product. Go figure this is the ONE time I did not get a receipt from the FedEx person. So I am screwed. My package is sitting in their warehouse in a pile with 1000 others because I did not get a receipt and they can say that they never got it.

    PS: The product does not work! It made creases show up worse than any other product I've purchased. I've gone back to using Clinique.

    Bottom Line: No, I would not recommend this to a friend


  • Crap

    • By Susan James,
    • Charleston, SC,
    • Sep 21, 2017
    • Verified Reviewer
    Overall Experience:

    I was completely misled when I purchased this junk. It is the worst makeup I have ever put on my face. Plus it is very user unfriendly.

    But I guess I didn't truly understand the cost involved. I thought it was a one-time purchase, but I kept getting charged for this crappy makeup every month. Buyer beware. Read between the lines.

    It would be one thing if this makeup lived up to what it advertised, but it is awful.

    Bottom Line: No, I would not recommend this to a friend


  • Crappy

    Overall Experience:

    Crappy product, don't waste your money. Do your research, there are better products out there! It clogged up the first time using it. I tried to get a replacement, and they won't send it to me. Basically told me I was out of luck. Don't waste your money on this product, it does not work, and it's very crappy. Do not give them your credit card because they will double tap then you and you will have to fight to get your money back.

    Bottom Line: No, I would not recommend this to a friend


  • Fraud

    Overall Experience:

    If you like a product that falls apart in first use and you like to be totally misled on product pricing, then this product is for you.

    In the advertisement, it showed a special of $49.00 that included the airbrush system and some product. I was not aware that they were going to charge my card every 15 days of added charges. In one month and seven days, I was charged $245.12. CRAZY!

    I never write reviews, but this just gets on my last nerve. After calling and complaining I am returning this crappy product for a full refund. I hope that goes without a blemish. If all goes well, I will credit Anna with good customer service. However, I will be returning the product tomorrow and won't know if they actually credited my account for awhile.

    Bottom Line: No, I would not recommend this to a friend


  • Beware! Complete rip off, terrible items missing

    • By Nancy Este,
    • Ontario, Canada,
    • Nov 19, 2017
    • Verified Reviewer
    Overall Experience:

    I ordered The Complete Stylus Kit and liquid makeup. The kit shows items included. However, the items arrived missing all the parts, leaving this purchase useless.

    I called customer service who refused to help or acknowledge issues. I spoke to Laura. She transfers me to after attempts to return are refused. No one answers and I'm disconnected.

    Yet another online ripoff with false advertising and no recourse for the consumer to receive what was paid for.

    Beware! Save your money, time and aggravation. Avoid frustration and disappointment and never purchase anything from this company.

    Bottom Line: No, I would not recommend this to a friend


  • Bad company

    Overall Experience:

    It was $19.95 and they charged me $46.92. When I called, I was on hold for over 30 minutes. Then the girl who answered continued to argue with me, telling me I was wrong. The charges were $29.95, plus a $10 upgrade. A $6 service fee and a $1.08 charge to verify my credit card. Lets see how long it takes me to get my money back.

    Bottom Line: No, I would not recommend this to a friend


  • Total rip off company

    Overall Experience:

    I ordered the product for their 30-day trial. It cost $19.99 plus shipping. When I received the product, the wand was defective and wouldn't spray. It took three days to get through to someone to help me. Another one was sent, and it took one week to get to me. It didn't work either!

    I called and the rep wouldn't listen when I told her I was totally annoyed with the product and I wanted to send it back. She kept offering free items. I've had enough of their free items. I finally got the return number and was told, it must be sent by ground and insured or I'd be responsible for any damage. It also had to be returned by the end of my trial period, even though, I had to wait another week for a new wand.

    Don't order from these people. They are truly a bunch of crooks.

    Bottom Line: No, I would not recommend this to a friend


  • This is a complete rip off!

    • By Terry Clem,
    • Clearwater, FL,
    • Dec 29, 2017
    • Verified Reviewer
    Overall Experience:

    Warning, warning, warning!

    I ordered this on a Monday night and was told that it was a 30-day money back guarantee, along with a bunch of free stuff. I got it two weeks later and all I did was open the box to see what was in it, and I decided not to even use it because it reminded me of a car painter's spray gun. I never used one thing in the box.

    It was during the Thanksgiving Day week, so I held off trying to send it back. But, when I called them to get the address to send it back, I was told that I wouldn't get my money back. I would only get my money back if I didn't return it in 30 days, which would have been $150 if I decided to pay for it (for the machine). If I wanted to return the item, it was less the $39.95, and that I would have to pay for the return shipping as well. If you used it and kept it, you would be charged over $150 for it, plus the $29.95 (so much for the 30-day guarantee).

    When I sent it back, not only was I out the $29.95 for the so-called 30-day guarantee, but I had to spend another $10 for shipping to send it back. So I'm out the $39.95, and they got the whole thing back (I got nothing in return). And I never used any of it at all.

    Stay away from this junk. This is the biggest scam I've ever seen.

    Bottom Line: No, I would not recommend this to a friend


  • Ripoff

    Overall Experience:

    I was going to order the TV offer which claimed it was $19.95 plus shipping and handling with a promo code, "TRYSILK." There was no place for the promo code, and at the end, the total was over $70.00. I DID NOT go to check out!

    Do they really need to try and rip people off?

    Bottom Line: No, I would not recommend this to a friend


  • Beware of pricing and poor customer service

    • By Tina Moore,
    • Phoenix, AZ,
    • Jan 4, 2018
    • Verified Reviewer
    Overall Experience:

    First off, I love the airbrush, but I have to agree with all the other reviews below that they are not honest and upfront about the pricing. I understand there are five payments of $39.99 plus tax, but I was not aware that I was automatically being enrolled in automatic make-up shipments, and that they charged my card. Plus, you receive no receipt for the make-up order you receive.

    In addition, when I called Customer Service, the representative was very rude and cut me off when I was asking for a break down of charges. They have RUDE people answering the phone. For this, I will not buy any future make-up from them and rather order a more expensive machine elsewhere.

    Lastly, when you do place orders, the "supposed" promotional codes do not work, and they charge your credit card per item, as opposed to the total of the order, which makes it look very shady.

    Just beware of the charges, and don't be afraid to dispute the charges, once charged, with your credit card company.

    Bottom Line: No, I would not recommend this to a friend


  • Customer service

    • By Laura,
    • New York,
    • Jan 10, 2018
    • Verified Reviewer
    Overall Experience:

    So I called Luminess about a return, and I was told that I would receive a call back within 2-3 days. Are you kidding me Luminess? That's not customer friendly, and it says a lot about your product.

    Bottom Line: No, I would not recommend this to a friend


Showing 23-33 of 268

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