MyCleanPC Reviews

Good service to have. It helps me every time. Good response time and very knowledgeable people. I would not know what to do if I did not have this service it is worth every dollar I spend to have it.

Bottom Line: Yes, I would recommend this to a friend

This company has done a great job of repairing my computer.

They have repaired my system completely. The sales dept were extremely helpful and the Technical Department was outstanding!

I purchased their service and it was worth every penny. I highly recommend the "MyCleanPC" company. Have a great day!

Bottom Line: Yes, I would recommend this to a friend

MyCleanPC is a sold, reliable product, which I have used since roughly 2012. I tried ostensibly similar, products and services, but always come back to MyCleanPC, which does what it claims and does it well. MyCleanPC support is remarkable, too.

Bottom Line: Yes, I would recommend this to a friend

My computer has been slowing down lately and I was sure why, so based on a suggestion from my friend, I bought this and installed it. Worked great!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Awesome service, completely corrected my PC issues. It's running like a new PC! Will recommend your product to family and friends!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This is my second time calling in to have technical assistance with my computers. On both occasions the technical support was able to correct the issue(s) quickly to my satisfaction. The service contract in my opinion has been money well spent.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Simply excellent service because they LISTEN to you. They are very polite and have an attitude for excellence. The women I have worked with as the techs were so brilliant.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

It was very painless. I just called and the technician took over. Screen was locked and he was able to guide me through getting it unlocked so he could scan the system for any viruses. There are so many scams out there that you can never be too safe. Nathan from USTech was very professional.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The problem was finally handled expertly, and professionally by Dean! Thank you.

I must tell you though, I first tried to go via "Chat" and it took me approximately 30 minutes, and waited for a technician for quite a while, although the chat screen said "Technician has arrived to help you." Huh? But at the top of my PC screen, it continued to say "Waiting!"

It's very confusing to your customers when you are sitting, and waiting so long, only to have to end up calling you on the phone to finally get some action.

Try to fix that for the future, please?

Thanks.

Bottom Line: Yes, I would recommend this to a friend

While there was a long delay waiting for the technician, once we connected she clearly understood the issues, got straight to the problem, and resolved them quite quickly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Positive but unfinished. I was with ATS for many years. This was my first interaction since you took over my account. Critical security services need to be reactivated. I was told by another company that Panda has an update but your company does not know of any updates.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Your employees were courteous and respectful; however, they did not correct my problem. In fact, I think it is worse than before he started his inspection.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Don't use this product with any computer, wiped out the operating system on my HP Pavilion DV6T-1200 CTO laptop with Windows 7. Completely and utterly destroyed the operating system and killed the hard drive. This product is not safe in my opinion, do not try it and has dangerously costly results.

Wound-up having to replace the hard drive with another of the same type from the company manufacturer and thank God that I had purchased restore disks for Windows 7 from Hewlett-Packard with my laptop when I purchased it.

Bottom Line: No, I would not recommend this to a friend

I used MyCleanPC for awhile and it worked well for what I needed. The problem came when my laptop died on me and I built my own PC. I had forgotten to cancel my membership so when I got charged for another year I called, canceled, and asked for a refund. No problem I thought. That was December 2017, I got charged again in December 2018, got angry, called and asked why I got charged and requested a refund. Not only did they try arguing with me, they tried to SELL ME MORE PRODUCTS. Eventually, I got my membership canceled again and a refund put in motion. Except I never got my refund. I called again and they gave me a confirmation number, which didn’t exist according to them. So no, it’s February of 2019 and I still haven’t been refunded. Not worth it, not reliable, slow program and crappy customer service.

Bottom Line: No, I would not recommend this to a friend

I called in to have my computer checked. Kept locking up. I spoke to a nice gentleman who was willing to help. However, he kept trying to sell me an upgrade. I told him I had a doctor appointment shortly and didn’t have time for this. Didn’t matter. The sales pitch went on and on. Eventually, I ended up buying an upgrade I am not sure I needed ($200) just to get off the phone AND was late to my appointment. I know you have sales expectations of your employees - but, when I call in to get my computer fixed, that’s all I want. If you have specials, email me. Not happy.

Bottom Line: No, I would not recommend this to a friend

I called because of pop-ups and their technician did something to my computer and now it’s really messed up. They tried to fix it and I was supposed to call them back. When I tried 6 times finally I got a message that said they were closed.

Bottom Line: No, I would not recommend this to a friend