NewDay USA Reviews

I can breathe again after being let go from a job that hurt me financially. I sought help with NewDay USA Loans representative Michael I., whom went above and beyond helping me get approved with the loan.

I was behind on payments and the mortgage, but now I am back on good terms. Thank you from me and the family.

Bottom Line: Yes, I would recommend this to a friend

My time with Jae White and his team was the best. If you're looking for a loan, call Jae, did a great job! Jae stayed in contact with me and kept me informed at all times. I was able to buy my home and put money in my pocket.

Bottom Line: Yes, I would recommend this to a friend

We had a great experience refinancing with NewDay.

They made everything easy, simple, and FAST.

Our point of contact, Eric Manley was wonderful. We had an issue getting a form from the government, Eric and I had a lengthy three-way phone conversation and got it taken care of. No other company would have worked the people and Eric did to help us.

We thank all involved making it a great experience.

Bottom Line: Yes, I would recommend this to a friend

Mr. Murphy,

I would like to thank you and your team for all your help! You have been readily available to me and my family. We were able to purchase our home using the VA program with zero money down! This program is outstanding! You, Steven, and your team have made our dream come true. Once again, thank you! To all my brothers and sisters in arms, they are here to serve us as we have served our country. Mr. Murphy's number is 8665750316.

Bottom Line: Yes, I would recommend this to a friend

Kyle was very nice and very helpful. He had to take over after the other fella we were working with left the company.

Both of them were very professional. They both did a great job. Everything went smoothly.

Thank you all so much.

Bottom Line: Yes, I would recommend this to a friend

This was the easiest mortgage refinance that I ever made. My Account Executive was extremely helpful, courteous, and professional. He promptly responded to all of my questions, both by phone and email.

I would not hesitate to recommend NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

I am pleased with NewDay USA loans. What an efficient organization. Mr. Justin Tukes was fantastic. Highly professional, thorough, and always kept us updated on the loan process.

I can't praise Mr. Tukes and NewDay USA enough. The loan process was fast, efficient, and excellent, in my opinion. Thank you NewDay USA for changing our lives for the better.

Bottom Line: Yes, I would recommend this to a friend

NewDay USA got my title straightened out so we could get a refinance. Everyone said it couldn't be done. Everything went so smoothly and Julian was so nice and supportive. Thank you so much.

Bottom Line: Yes, I would recommend this to a friend

I was going to write a personal letter to the Admiral on our experience.

I would like to personally commend Zachary Scott who worked with us on our loan. He has been the most polite, professional person we have ever worked with. He answered our many questions in a very timely and thorough manner and I might add with a lot of patience. He made it a truly enjoyable experience working with NewDay on our loan. Your company said and did everything in a professional and again, timely manner. Thanks to all.

We would be happy to recommend NewDay to anyone.

Bottom Line: Yes, I would recommend this to a friend

Our experience with NewDay USA was very positive. Jacob and Matt were very thorough and helps us through the process. They let us know what documents we needed and made sure to follow through until everything was in and posted. The loan was dispersed on time just as they had said it would be. Thanks.

Bottom Line: Yes, I would recommend this to a friend

Matthew Ahearn and Zachary Bean provided the best of service to me and they answered all my questions fully and courteously. Zachary was patient with me while I was involved in the application process and followed up with me every step of the way. They made it easy for me to complete the application process. I could not ask for better service from any company for any reason. NewDay USA gets an A+ from me and I am grateful for the opportunity to work with you. May God bless and prosper you. Respectfully submitted, Navy LT George Samuel Kouns, General Medical Officer USS John F. Kennedy CV67 and Head of military sick call at Seabees Headquarters Port Hueneme, California.

Bottom Line: Yes, I would recommend this to a friend

My wife and I from the very first phone call had a great experience in dealing with NewDay. Daniel Fleming, who was our contact agent, was very professional and kept us informed as the process proceeded. Everything went flawlessly and without any problems.

Bottom Line: Yes, I would recommend this to a friend

I highly recommend NewDay after the outstanding service I received from Mark J. The process took a month to complete but he was there for me every step of the way, patiently answering my many questions, providing helpful feedback and expertly explaining every step of the loan process. Regardless of how impatient I was at times, he always remained professional and courteous, and was always on top of things with regular updates.

Before I started the cash out process, I had debated proceeding for over six months of financial difficulties but Mark and NewDay helped me feel confident in my decision and the loan I received has been life-changing.

Bottom Line: Yes, I would recommend this to a friend

I am a veteran of the USAF from back during the '60s. I have never used the VA for any home mortgages but needed a little more something this time around.

I received mailings from NewDay and many others all along. I even received many emails and phone calls from companies that I considered bothersome and not very upfront. I even tried my former mortgage holder who turned me down and that was with almost 30 years of mortgage payments with NEVER a late or missed payment.

I decided to give NewDay a try and from the very beginning because their message was clear and seeming loved to work with veterans. Well, NewDay was very helpful and seemingly trustworthy from the very beginning. I am a finance guy, so I know a little about the subject matter and they are very totally honest, hard-working, and very competitive. They answered my questions in full every time. They were very thorough in checking my credit history, my income, and basically all underwriting. I have no other adjectives to use except that NewDay is an excellent company and works very well for the veterans.

Bottom Line: Yes, I would recommend this to a friend

The service provided by Victoria during our home loan process was exceptional. From the initial phone call to the actual closing of the loan, she answered our questions, addressed any concerns, and worked diligently to provide us the best results. She communicated with us daily, sometimes working into the late evening to meet timelines so we could close on time. Victoria was a blessing to us. We absolutely recommend NewDay USA for home loan needs.

Bottom Line: Yes, I would recommend this to a friend

We had a great experience from start to finish! Everything was quick and made flowed quickly. The gentleman (C. Stewart) was great always answered any and all questions we had for him. He always returned our calls very quickly (we had many questions), he answered all, and if he wasn't sure he found out pretty quickly and got back to us in a very timely manner. We had a seamless experience with NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

Mr. Kye Graver, the NewDay USA loan specialist assigned to work with us, was exemplary in every manner. He was very timely with his phone calls, follow up and execution of necessary documents.

His product knowledge and awareness of CA laws, regulations, as well as the product model of NewDay USA interfacing with the VA and it's requirements indicated that Kyle was very SAVVY representing your amazing company exceedingly well - Admiral Sir.

Mrs. Matthews, my dear spouse of 46 years, and I felt that Mr. Kyle Graver represented the company with integrity and honesty. "As advertised."

All along the way working toward the closure of the refinance of our loan from the USAA aka PHH mortgage of 12 years ago at 6.5 % to a new 4.25% interest, Mr. Graver guided us easily step by step both electronically as well as in written documents.

The speed in which we received paper documents is unsurpassed in my experience. It is as though you have a direct line to the US PONY EXPRESS" metaphorically speaking of course - LAUGH!

Regrettably, with the recent fires we have sustained here in Southern CA recently, it did push us back 2 weeks due to the power grids being shut done and evacuation orders always looming.

Fortunately, we were not impacted directly by the fires so we did not have to evacuate but, caution was always warranted etc. resulting in the appraiser being backed up 2 weeks, which was just fine. The VA Appraiser was AMAZING!

In closing, as a former service-connected disabled US Marine who attended OCS in Quantico, VA, during the Vietnam era and as Lt. Commander "DECORATED", I value honesty, integrity, and what the Admiral espouses the company to represent.

Also, your female spokesperson, a former US Marine as I was appraised of a "Ms. Tatianna" is a great spokesperson for the NewDay USA and because of her credibility, the Admiral's testimonials and its advertising on FOX NEWS with Hannity and with Laura Ingram, we decided to take the "plunge" and work with you all.

THE BEST DECISION IN WHICH VICKI AND I HAVE EVER MADE IN A LONG TIME!

Hands down!

ESSENTIALLY "Our experience was that the loan process was seamless and easy."

As always getting documents and submitting them on a timely basis is essential. Kyle GRAVER made this experience "enjoyable as well".

We are grateful for the new loan at 4.25%.

We wish the NewDay USA staff, the Admiral, and to USMC Tatianna and the entire crew there our heartfelt thanks and best wishes to all for a "JOB WELL DONE."

Many blessings to you all during these special days up coming like Veteran's Day, Thanksgiving, Christmas, New Years.

Thank you all for your service to this great country as well .

With honor yours,

Dr. Bob Matthews

Lt. Commander/USPHS OSG OHS DOJ /R

Vicki Ishler Matthews

Teacher of the year and LEUSD History Day Teach of the Year

Bottom Line: Yes, I would recommend this to a friend

I received a mailing about refinancing my existing VA mortgage. With nothing more than a phone call, the process was in motion. I spoke to a man named Nick Barth and he was my Loan Coordinator throughout the process. Nick was friendly, courteous, professional, and made every effort to ensure that the refinance was completed in a timely manner. He made the entire process easy as pie, so to speak, and kept me informed throughout the process. It took a few subsequent phone calls, uploading a couple of verifications, and the Notary was at my door with the loan package. I never even had to leave my home to complete the loan. Did I mention that I also got a GREAT rate? The new, much lower payment also has already had a significant impact on my budget as well. In a time when customer service seems a lost art, the service I received from Nick Barth and NewDay was a true masterpiece of the service arts. Simply put, if you have a VA loan you wish to refinance, NewDay is the ONLY way to go. Give them a call today then sit back and enjoy watching real masters work, because after that first phone call, watching is basically all you have to do. Well, that and figuring out how to spend all the extra cash in your pocket. Thank you Nick and thank you NewDay for the truly EXCEPTIONAL experience.

Bottom Line: Yes, I would recommend this to a friend

I wanted to refi, but was uncertain who to contact. I made the call to NewDay and was well received. My agent Nicholas Savignano was helpful and especially diligent. I am very pleased, and I believe the military-style management helps incredibly.

Bottom Line: Yes, I would recommend this to a friend

Required documentation was, as advertised, minimal! I had everything needed here at home and was able to email all documents directly to my loan representative right away.

My representative, Kyle Jackson, was from the start, and throughout the process nothing but knowledgeable and professional. This, along with his kind, calm manner put me at ease very early on, and certainly invoked my confidence in NewDay USA.

Kyle's communications with me were both clear and often. I wasn't left wondering about anything, or with unanswered questions. For instance, when there was a delay in the title search, he checked in with a phone call every couple of days to keep me informed.

Having recently taken early retirement due to health issues, this re-fi will help tremendously by lowering my monthly mortgage payment amount.

I'm a believer in NewDay USA's advertised assertion that what they do is a calling to help veterans, as well as in the sincerity of Admiral Lynch.

My sincere thanks for a painless and quick re-fi experience.

Bottom Line: Yes, I would recommend this to a friend

Joe Hall and the entire NewDay team had only one thing on their mind, making my dream of homeownership come true. Joe just made everything so simple. In the beginning, when I first started looking into buying this home I thought that it was something that could never happen, but NewDay showed me it was. I believe God puts people on your path to help make your prayers come true and Joe Hall and the people at NewDay were definitely on that path.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Highly recommended. Easy access. Helpful account representatives. Smooth procedures. Flexible closing signature procedure.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Megan was very helpful and worked hard for us. We are very thankful for all she did. NewDay USA is helpful to veterans who need financial help. We would recommend it to any veteran that would need help.

Bottom Line: Yes, I would recommend this to a friend

I was at the end of my rope until they and their representatives came to my rescue. The care, consideration, and respect their reps showed me revived my faith in humanity. They guided me every step of the way on my computer, which I'm not very much adept at, and actually made it fun while doing it. I felt my life was over, but they made this ole 75-year-old man feel young again. It's like a second chance at life. It feels great to be able to hold my head up again and feel like a man again. Thank you for making me not feel like I failed myself and my family. With deepest respect.

Bottom Line: Yes, I would recommend this to a friend

It was a very easy process, all involved in the process were extremely well versed in the entire process. As a former mortgage broker, this was great. My thanks to Cory for all the assistance with this.

Bottom Line: Yes, I would recommend this to a friend

Mr. Alec Chapelli was my loan officer. He was excellent to work with. My experience was timely and result oriented. It was my privilege to meet someone in this day and age that is detailed oriented, informative, and courteous. Thanks Alec and thanks NewDay.

Bottom Line: Yes, I would recommend this to a friend

Our contact with NewDay started back in March 2018. Our contact person was Anthony Sainclair. What a wonderful man. We had problems from the start, and he walked us through each one, giving moral support to keep us going. First, our well water wouldn't pass inspection, and we had to undergo testing three times. With that behind us, we then ran into problems with our current lender. They took forever to transfer our mortgage! Anthony kept us from giving up. WE highly recommend NewDay for any Veteran seeking help securing a mortgage or getting a current mortgage refinanced. We even got enough money to pay off our debts.

Bottom Line: Yes, I would recommend this to a friend