Noom Diet Reviews

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Noom Diet

Overall Rating

4.0

1316 Customer Reviews

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Summary

Noom is an app-based personalized weight loss program that wants to permanently change your relationship to food. Thousands have used Noom to successfully lose weight, but the level of support you’ll get from the Noom online community can vary considerably.

Pros

  • Proven effective as a weightloss program for thousands of users
  • Makes it possible to track your daily food and fitness choices
  • Provides community support in a virtual setting

Cons

  • Included eating guide doesn’t suit all diet strategies
  • Online coaches and goal specialists can vary in quality
  • More expensive than many app-based weight loss plans

Customer Reviews

4.0 Stars out of 1316 Reviews
5 Star:56% 4 Star:18% 3 Star:5% 2 Star:4% 1 Star:15%
77% Recommend This Company
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Posted on Apr 4, 2019

Noon takes money even if you cancel

By Candy C., Oklahoma, Verified Reviewer

If I could give less than one star, I would. I canceled the same day I signed up for the free trial and they still took payment from my account two weeks later. Human assistance is unavailable except through email, and I have received no response from them. I am filing a complaint with the BBB and with PayPal.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 15 People Have Voted

Posted on Apr 5, 2019

FRAUD

By Doreen M., Arizona, Verified Reviewer

I have never been able to load the app and have made numerous attempts at contacting Noom to no avail.

Why will they not contact me? Are they frauds?

However, they did deduct $139.06 from my account. It was supposed to be $129.00. Qhat is this all about?

The probability of being published is low because it is a negative but truthful comment. Perhaps HighYa's staff can help to rectify this problem and get someone to contact me. Please help me.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Apr 8, 2019

Horribly ran business with lack of structure

By Cheryl L., San Jose, CA, Verified Reviewer

When I first purchased Noom, I added the Orig3n DNA test to my package as well. I was told results would be back to me in 8 weeks. I reached out multiple times in regards to not receiving my results. I reached out to Orig3n in November 2018 and I was told to wait a little longer. I purchased in September of 2018, my sample was received in October 2018, and I didn't even get notification of it being processed until March 2019.

No other services were used at all as I was very unhappy with the company and lack of response and results, so I reached out in late December 2018 to Noom complaining about Orig3n and Noom services requesting a refund since their services were not as promised. I heard back from one rep (Michael Krisher) from Noom saying I was supposed to receive an email to schedule a phone consult and I never received that and I would have to contact Orig3n. I replied back that I wanted my refund and to cancel and did not get a response. I reached out again in January 2019 with Orig3n in regards to my complaints and not receiving my DNA results. Orig3n confirmed they sent a request to Noom for a refund which I still not have received.

Now on April 1st I was charged again by Noom. So now they owe me a total of $298.00. I emailed them requesting support on April 1st and it is now April 4th and I still have not heard back from anyone. Horrible business that just takes your money.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Apr 9, 2019

BEWARE!

By Dana D., Riverhead, NY, Verified Reviewer

When my free trial ended, Noom charged me $89.65 for what was supposed to be a $59 a month subscription!

When I messaged my coach saying I wanted a refund and to cancel my subscription I got a computer-generated response that they had canceled my automatic renewal but NOTHING about a refund! I then found out that after your free trial is over, they will not refund any charges! WHAT! No matter what number you call you just get a recording telling you how to cancel your automatic renewal.

SO BEWARE, they are going to charge you a lot more than they say and do not refund that charge you were told about!

Also, it’s been nine days of following the program religiously without losing an ounce.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 20 People Have Voted

Posted on Apr 11, 2019

Not at all happy

By Barbara R., Kentucky, Verified Reviewer

I got the trial and was not impressed, they already took $99.00 out of my account that I guess I will never see again. I did manage to get it canceled, I hope. I will let you know if they take ANOTHER $99.00 out. I am very disgusted, and it is impossible to get someone on a phone because they have a number that is a recording. Don't buy!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 22 People Have Voted

Posted on Apr 17, 2019

Terrible customer service

By Jeremy H., Portland, OR, Verified Reviewer

I’ll keep this short. Beware of the trial period and don’t sign up for this. I have been fighting for months to get them to stop charging my card and they pretty much just ignore me.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Apr 17, 2019

Horrible service - fraudulent practices!

By Ev P., New Cambria, MO, Verified Reviewer

I signed up for the $59 monthly fee, they took out $159. I could not find a phone number so I emailed my coach as that was the only way I could contact someone. They gave me the support email and I emailed them. Guess what, no refunds! I would have settled for a return of the $100 and to keep paying the $59 monthly fee. But they don't give refunds. So I decided to cancel my automatic renewal and guess what? They just took another $159. Looks like legal action will be taken!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 23 People Have Voted

Posted on May 1, 2019

Do not sign up

By Lisa Y., Texas, Verified Reviewer

Upon sign up you will get info on getting a coach and team within 2 weeks. The funny part is that it is during your "free trial" so you don't get to start anything for free. The 15th day I was immediately charged $99 when I was not participating because I had no guide on how to keep going, so I paid for nothing that was promised. Upon a refund, I was told no because I did not elect to withdraw within the 14-day trial. Waste of time and money. I just threw away $99 so someone else can sit on their butt. Extremely frustrated and disappointed in the robbery.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on May 2, 2019

Not worth the money

By Deborah M., New Jersey, Verified Reviewer

This is an ineffective program. Don't waste your money. I received an email saying I was a dedicated user and I barely logged anything or interacted with a coach. The coach would go days without contacting me. That's not great service in my mind. If I didn't respond, they would try once more but then stop. They didn't have any issue charging me for another 4 months. What a rip-off. I have requested a refund but am not optimistic. If the program is as great as advertised, they should offer a money back guarantee.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on May 16, 2019

They keep billing me and I do not have an account

By Cathy B., Texas, Verified Reviewer

I canceled my account on 1/9/19. Received an email the next day reassuring me the account was closed and there would be no charges. Balance is zero. I keep getting bills from Noom. There is no phone to talk to a real person. You have to wait til they answer an email. The balance keeps growing. They are not helpful with this problem of a growing balance. When I log into the site it clearly states the account was closed on 1/10/2019. It also states I will not be charged. This is a trap and you cannot get out. I will resolve with my credit card company about the charges. BEWARE!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on May 17, 2019

SCAM! Watch out.

By Mauranne G., Belgium, Verified Reviewer

I downloaded the app out of interest, I never EVER agreed to their contract. They had a free trial so thought everything was fine. Until they charged me with 110 Euro.

This was never clearly stated or communicated to me. When I asked for a refund they sent me an automated email.

DON'T DOWNLOAD.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted
Showing 144-154 of 1316

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