One Two Lash Reviews

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One Two Lash

Overall Rating

4.1

417 Customer Reviews

Summary

One Two Lash extensions implement micro magnets that help you achieve more fuller-looking eyelashes. Learn how customers are rating this product.

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Customer Reviews

4.1 Stars out of 417 Reviews
5 Star:49% 4 Star:33% 3 Star:5% 2 Star:1% 1 Star:9%
86% Recommend This Product
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Posted on Sep 9, 2017

The lashes are good, but could be more individualized

By Kayleigh Guadagnoli, Pueblo, Colorado, Verified Reviewer

I do like the lashes but for them to blend I need to wear full makeup. They were hard to get on at first but that comes with time. One thing that I want to see different is that they seemed to be too short for the length of my eyelid which is noticeable. And they are too straight and don't get with the natural curve of the eye.

They are very pretty though and don't get me wrong, the good outweighs the bad! I would recommend over extensions any day!

Bottom Line: Yes, I would recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 11, 2017

Hi Kayleigh, thank you so much for taking the time to share your review! We are thrilled to hear you are loving your lashes and we will pass along your feedback to the team.

Posted on Sep 5, 2017

I am happy

By Theresa Essiambre, Canada, Verified Reviewer

My One Two Lash are great, and they really do try to satisfy customers!

Bottom Line: Yes, I would recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 5, 2017

Hi Theresa,

Thank you so much for your feedback, we are so happy to hear that you are loving your lashes!

Helpful Review? 6 People Have Voted

Posted on Sep 3, 2017

Horrible product

By Sharon Lardarello, Seffner, FL, Verified Reviewer

Don't waste your money on this product. I received mine in the mail yesterday and after hours of trying to put them on it is almost impossible, especially if your own eyelashes are extremely short, which they do not mention on the website. Save your money and buy a $3.00 pair and glue them on!

Bottom Line: No, I would not recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 5, 2017

Hi Sharon,

I am very sorry that you did not love your lashes. There is a little bit of a learning curve to them, and I'd be happy to help you find an application technique that works for you! Please email at samantha@onetwocosmetics.com so I can help.

Helpful Review? 16 People Have Voted

Posted on Aug 31, 2017

My experience

By Michelle Weaver, California, Verified Reviewer

I was very excited to get these lashes, however, they are very difficult to get on. At last I seemed to master it and then I was out one night with my lashes on, I got home, and the right side was missing! This is very annoying, to say the least, after paying $70 for them.

Also, the red dot is VERY hard to see on the lashes. You practically need a magnifying glass. I did like how they look, but I am very upset that they fell off. They were on for a few hours and then gone! Also, as they age, they get even straighter and therefore harder to apply, so beware!

Bottom Line: No, I would not recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 5, 2017

Hi Michelle,

I am so sorry to hear this! The lashes are meant to stay on until you're ready to take them off. I am surprised to hear that they fell off. We really want you to love your lashes, so a few tricks we have found that helps others is applying a tiny bit of mascara before applying the lashes. This will help them stay on better, and you only need a little! I hope this helps, and if you have any additional questions or concerns please feel free to email me at samantha@onetwocosmetics.com.

Helpful Review? 11 People Have Voted

Posted on Aug 30, 2017

Defective, will not go on. Horrible customer service.

By Lauren Johnson, Houston, TX, Verified Reviewer

I bought a pair after seeing the segment on the Today Show. It finally showed up after four months waiting. I had to contact them to see why it was taking so long.

When it finally arrived, I could not get it to go on. After several attempts, I asked my husband to apply it for me. He couldn't get it to work either. I gave it several tries multiple days after watching their tutorial three times. It doesn't work.

I called to tell them it was defective and I wanted a full refund. They said ok and they'd send the refund info with return shipping label via email. That never happened, so I called to tell them I didn't get the return label as promised. They told me they changed their mind after speaking to a supervisor. What?! They then said as a one-time courtesy they'd send me another pair, the "bold" because it's longer, "easier to handle" and to do whatever I wanted with the defective pair. I told them I would rather get my refund. They didn't give me a choice. Since it was defective and useless to me, I threw it out.

Long story short, they do not honor their product or promises for a refund. You are stuck with whatever they send. The second pair did come in (arrived quicker than the first set) but does not work either. To make matters worst, they sent me an INVOICE!

By the way, it looks super fake and super difficult to apply as well. Don't waste your time or money. Deceptive practices! You have to pay to send it back, and that's not a guarantee they'd refund you. Poor customer service and empty promises. No thank you!

Bottom Line: No, I would not recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 5, 2017

Hi Lauren,

My name is Samantha with One Two Cosmetics. I am so sorry to hear about your experience with us, I assure you this is not the way we do business. I will pass this along to the team to make sure something like this does not happen again. I want to hear more about your experience so I can help, so please email me at samantha@onetwocosmetics.com.

Helpful Review? 16 People Have Voted

Posted on Aug 27, 2017

Terrible product, and company won't post negative reviews on their website

By Kristi Chartier, Michigan, Verified Reviewer

When I originally received these lashes, they were damaged, and after several emails and over a month of waiting, the company did finally send a replacement. But after wearing them a few times, it's clear that these are garbage. They are very cheaply made and look horrible close up. After wearing just a few times, the lashes are bent or falling out.

I left a negative review on their website and it has yet to appear online. I emailed them and asked why they aren't posting it, and they said they would check into it, but I never heard back. Seems to be a complete scam.

Bottom Line: No, I would not recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 5, 2017

Hi Kristi,

My name is Samantha with One Two Cosmetics. Thank you for your honest feedback, we will use it to learn and improve. Our lashes are made with high-quality synthetic fibers, and I am sorry to hear that you did not love them.

If you ever have any additional questions or concerns, please feel free to email me personally at samantha@onetwocosmetics.com.

Helpful Review? 14 People Have Voted

Posted on Aug 26, 2017

Not worth it

By Dawn Arthur, San Clemente, CA, Verified Reviewer

I absolutely hate these lashes. They do not stay on, they do not lay across the lash line, and they are NOT easy to apply. The lashes are now ruined because of attempting to put on so many times. The lashes have twisted, clumped and bent. They are not a superior product in my opinion. They are so small I have lost all the right lashes, as they fall off and I cannot find them in the bathroom drawers or carpet. I am looking at their so called refund policy, however, I do think they will accept the kit with only the left side.

I will be writing negative reviews everywhere I can since their company does not answer when written to.

Bottom Line: No, I would not recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 5, 2017

Hi Dawn, I am truly sorry to hear about your experience with the lashes. We always stand by our money back guarantee, so if you have any issues with this please feel free to email me at samantha@onetwocosmetics.com and I will personally take care of this for you.

Helpful Review? 15 People Have Voted

Posted on Aug 26, 2017

Poor customer service

By Kimberly Crabb, Denver, CO, Verified Reviewer

Worst customer service ever. Received faulty applicator and they refused to provide a replacement. I was told the applicator was a new addition and not necessary. Since they are now providing applicators, someone must have felt it was necessary. Additionally, if it is being included with all new orders, I should have received a workable version. Also, directions provided were only for use with the applicator. For the high cost, I would have expected better service. If I had it to do over again, I wouldn't have purchased.

Bottom Line: No, I would not recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 5, 2017

Hi Kimberly, I am so sorry to hear this, and you are absolutely correct! I will send you out a new applicator right away, simply email me at samantha@onetwocosmetics.com so I can take care of this for you.

Helpful Review? 16 People Have Voted

Posted on Aug 23, 2017

Awful company

By Elisa, California, Verified Reviewer

They never sent me the lashes. They sent me tons of junk email after they took my money and supposedly took my order. I called to inquire about the order which should have arrived, and they told me "Oops, it looks like we never sent it out." They didn't upgrade my shipping or offer much of an apology. Fast forward to two weeks later and still no order. Called, and they say "Oops, we didn't send it out." Then the beyond incompetent customer service guy tells me to be patient. Disastrous company. Hope they fail.

Bottom Line: No, I would not recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 5, 2017

Hi Elisa, I am truly sorry to hear about your experience with us so far. I would like to make this right for you and send you a pair of express shipped free lashes. Please email me personally at samantha@onetwocosmetics.com so I can get this fixed right away!

Helpful Review? 16 People Have Voted

Posted on Aug 9, 2017

Worst product EVER

By Melody Weir, New York, NY, Verified Reviewer

I purchased One Two Lashes a week ago. When the package arrives, and you open the box you see a deluxe black and gold shiny case and dust bag. Impressive packaging. You can do without the packaging. That is how they get you to spend $69.00 plus for two sets of lashes. They are impossible to put on. It took hours of trying.

Taking them off, they fall apart, the hairs get bent, and they become flimsy. They suck! DO NOT waste your money or time. They are a gimmick. Sorry, you are better getting lashes at a salon or gluing them on. My drug store lashes are $3.00 and look full and amazing.

BEWARE.

Bottom Line: No, I would not recommend this to a friend

Company Response from One Two Cosmetics, LLC

Sep 5, 2017

Hi Melody, my name is Samantha with One Two Cosmetics. I am truly sorry you were not in love with your new lashes. There is a learning curve with them, but once you find an application technique that works for you they take just seconds to put on!

We really want you to love them, so please email me at samantha@onetwocosmetics.com so I can help! We also have a new applicator that helps apply the lashes.

Helpful Review? 27 People Have Voted

Posted on Aug 3, 2017

One Two Lashes

By Julie Marquez, Connecticut, Verified Reviewer

I received the lashes in less than a week. It takes several times to apply. Once you get the handle, the lashes look natural. My only complaint is one of the lashes came without the magnetic strip. I emailed the company and am waiting for a response as to a solution.

Bottom Line: Yes, I would recommend this to a friend

Company Response from One Two Cosmetics, LLC

Aug 28, 2017

Hi Julie, thanks so much for your feedback on One Two Lash! I would like to personally take care of your replacement lash for you, so please email me at samantha@onetwocosmetics.com, and I will get on this right away.

Helpful Review? 14 People Have Voted

Posted on Jul 27, 2017

Horrible customer service

By Mary Whalen, Pittsburgh, PA, Verified Reviewer

Their customer service is terrible. I read the directions carefully but accidentally blinked the first time I tried to apply the first lash. It went flying somewhere, and after spending 20 minutes looking for it, I contacted the company to buy a replacement, and they won't sell me one? So, now I'm out $35 plus shipping before I have ever figured out how to get the damn things on. And trust me, it's not an easy 1, 2 like the video shows. Maybe they can spend less money on their crazy expensive packaging and figure out how to stock replacements. I do NOT recommend this brand of magnetic lashes.

Bottom Line: No, I would not recommend this to a friend

Company Response from One Two Cosmetics, LLC

Aug 28, 2017

Hi Mary,

My name is Samantha, I'm with One Two Cosmetics. I am truly sorry to hear about your experience so far with the lashes. There is a bit of the learning curve with the lashes since they are the first of its kind on the market. I am really sorry to hear you had some trouble. This is why we include two pairs in each case, so if anything happens, you have an extra pair that will last for months. Feel free to email me personally at samantha@onetwocosmetics.com if you have any additional concerns.

Helpful Review? 36 People Have Voted
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