Peloton Bike

Peloton Bike

Overall Rating

2.8

46 Customer Reviews

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Summary

Peloton bikes let you connect to live and on-demand NYC studio spin classes (and more) from the comfort of your own home.

Pros

  • High tech spin bike with 22" LCD touchscreen
  • Access to 5000+ on-demand classes and 20+ live classes daily
  • Compete against others in real-time with leaderboard
  • Wide variety of class and music styles
  • Complimentary access to the Peloton app for other workout options

Cons

  • The bike costs about $2,500 with accessories and requires $39.99/month subscription
  • Repairs may take several weeks, depending on the crew’s availability
  • More expensive than the competition
  • The screen can’t be used for other purposes if you cancel your subscription

Customer Reviews

2.8 Stars out of 46 Reviews
5 Star:36% 4 Star:6% 3 Star:4% 2 Star:8% 1 Star:43%
48% Recommend This Brand
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Posted on Sep 29, 2020

Overpriced and poor customer service

By Megan H., Las Vegas, NV, Verified Reviewer

We ordered the Peloton during the COVID pandemic. It took them 3 months to get us a bike, then of course we had to get our own help moving the bike in and setting it up. That stuff wasn’t the issue. The issue was about 40 days after we got our bike they announced their new and improved bike and they wouldn’t let us trade-in and pay extra for the new bike. It’s in poor taste to sell something full price that you know is going to be outdated and not offer any solutions to an upset customer, especially after waiting months for the product to arrive. The bike is just ok. Technology isn’t overwhelming but it does the job. There are other lower-priced alternatives that would work just as well and I regret my purchase mostly due to their poor customer service.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Poor customer service

Technology lacking

Helpful Review? 1 Person Has Voted

Posted on Nov 3, 2020

Missing metrics ruin Peloton experience

By Stephen M., Lake Forest, CA, Verified Reviewer

Peloton started out as a consumer-savvy startup. Now it's a bloated behemoth that acts like any other beast in the marketplace: it's all about false narratives and the stock price. Quality control and customer service are gone.

The user interface for this bike is extremely poor. You can't even save your preferences - we were doing that 20 years ago.

The most important practical feature on the bike - the "metrics" - are missing for most of the rides. These are what let you know the instructor's recommended pace, so without them, you don't know what to do.

When I complained about the UI and the metrics, Peloton gave me a wide variety of stories: "we're working on it", or "those metrics don't work before May 2019", but the actual problem is that when you search for a class, you generally get one without metrics. That problem could have been fixed with a simple filter option. But no...

The bike is expensive, folks, and the classes are always early in the a.m., especially if you live in the West. I haven't attended a live class in 8 months. The stored classes lack metrics. Oh well.

Find an alternative!

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Nice bike overall

Large computer screen

Good instructors overall

No metrics on most rides (impossible to use)

No live classes after work

Poor UI on the software

Showing 45-46 of 46

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