PillPack

Really, I have only one minor complaint and some helpful information. I was told by an employee that they can only charge a 30-day co-pay. Supposedly their system can't calculate 90-day prescriptions which are a lot cheaper than paying every 30 days. I'll have to look into that more if this is the case. I can't believe their sophisticated system isn't able to do 90-day co-pays. They should be able to set-up their computers to do so.

But, if this is true, it's still worth it for me. I'm on so much medication. I have put my trust in PillPack, and they came through for me. They have saved me a lot of time and aggravation. It would take me what seemed like forever to sort my meds into little pill boxes (you know, Monday, Tuesday, Wednesday, and so on) then I had to make sure I counted them out properly, which wasn't always the case. I would double check and double check.

Oh, here's the helpful part: The hardest thing about getting started with PillPack is that you have to make sure you coordinate your prescriptions from the start. You should make sure you have at least one month left of your prescription. It may be a shorter time depending on when your doctor gets with the program and sends new prescriptions to PillPack.

So, trust me, it's all worthwhile, and don't forget PillPack has a phone and computer app. You can't go wrong. You can make sure they have everything right!

Bottom Line: Yes, I would recommend this to a friend

PillPack is an attractive service, but their processes are error-prone and amount to deception.

I am converting to PillPack (a process which began in August, and is not yet complete in November).

PillPack either can't or won't set up prescriptions for future fulfillment, because the insurance company indicates I received a 90-day supply 45 days ago. Instead, they require repeated calls by the customer to determine if they have in fact included your order in upcoming packs. Note; I am not asking them to ship now, I am asking them to package and ship at a set future date. Their response is "Call us then."

Stay away from PillPack.

Bottom Line: No, I would not recommend this to a friend

Be advised - although PillPack told me many, many times that their services do not cost more, they do! PillPack is a standard pharmacy, not preferred, so all medications cost more! It's hidden by the fact that they fill and bill monthly instead of every 90 days. The theory is terrific and helped me a lot, but I can't afford to pay even $1 more for my medicines.

Bottom Line: No, I would not recommend this to a friend

Not a scam! Wonderful service, with Next Day Air for urgent items. Easy billing. Great use of technology to communicate via website, email or phone!

It is wonderful to have each dosage labeled. No more opening bottles constantly for each pill and no more filling pill boxes. If I am not acting right or do not feel well, the first thing my husband does is look at the pill pack. He can see exactly what date and time I missed a med and to remind me to take my meds, which fixes all my problems. With regular pill bottles, he does not know after work if I have taken my meds, accidentally taken them twice, etc. When I go on a weekend trip, I no longer need an entire basket for all 14 meds I need. I just put the pamphlet with the prescription info in my purse and three days worth of med packets.

Meds arrive at my door on time, but usually early even! PillPack is wonderful for many reasons, especially those with memory problems or just busy lives.

Bottom Line: Yes, I would recommend this to a friend

Stay away from PillPack! My wife has had the most horrible and frustrating experiences with them over the past week. They didn’t send all her meds, then we spent over 11 hours on the phone in 3 days trying to remedy the issue or at least get the missing medication at our local pharmacy! Trust me, they deserve frigging ZERO stars! You’ll regret dealing with them.

Bottom Line: No, I would not recommend this to a friend

The one thing I do like about the service is their prices. Being on many medications and also being on disability, lower prices are very helpful. However, the following are the problems I've dealt with since signing up with PillPack. After dismissing drugs for two months via customer service, I still received the medication and had to pay for them. One week I received my medications three days late another week I received a medication in a packet and I that I had no idea what it was (thank goodness I know what I take).

What if someone else receives the wrong drug unknowingly, then they took a double payment. I requested a refund nine days ago and customer service assured me they would put a rush on it. Nope, I went on my dashboard today and now it says that my debit card failed and that I needed to enter the correct information. Nothing about my debit card has changed in the last five months. They've always been timely returning my calls, they've also responded to my emails, but I don't think the departments work together smoothly. All I know is right now I don't have my refund and can't put gas in my car, buy groceries, etc. There are too many hoops to jump through.

Bottom Line: No, I would not recommend this to a friend

Don't even think about using them. They screwed up my order 3 months in a row. It's been painful.

Incompetent would be complementary. Multiple phone calls, the same result over and over again.

Bottom Line: No, I would not recommend this to a friend

It's the worst. I was promised I wouldn't have any problems. I will never use this service again. They just put my health at risk. They told me that I would get my meds on the next day, well, it didn't happen. These meds help to keep my heart from beating fast. Now I have to go to the hospital because of this. Just be careful. I should have checked on this company before I switched.

Bottom Line: No, I would not recommend this to a friend

They never get anything right; I've spent hours trying to get their records to be correct.

If you change insurance plans, you get to spend several hours trying to update their records. If you want to have more than one (1) person in the family on an account, it's not happening, and you will have lots of wasted time there. If your doctor doesn't respond to them in a timely fashion, it is another lengthy process to get your prescription packs fixed. And there are random problems with the drugs they put in the packs.

Their "call center" can never help. Their website doesn't really work i.e. you can't delete terminated insurance plans, so PillPack seems to get confused about which one to use.

It's really a lot of work for a great product. Shouldn't be, but it is. And they want to speak with you during the business day, like, really?

Bottom Line: Yes, I would recommend this to a friend

I started using PillPack on January 1, 2018, and I absolutely love it! Your pills come pre-packaged for am, noon, afternoon, and pm, and it's so convenient. I don't have to worry about remembering to take all my pills! I was recently diagnosed with Alzheimer's and was forgetting some of my meds, but I don't worry about that with PillPack! I feel so much better!

Bottom Line: Yes, I would recommend this to a friend

I was very pleased with PillPack in the beginning. I had no problems receiving the correct medication in a timely fashion. However, in preparation for an upcoming vacation, I notified PillPack that I would need a vacation override in order to receive my supply of pills prior to the usual date. I was placed on hold while the customer service rep made an inquiry. She came back and told me that this was approved. In an attempt to confirm that my pills would be delivered sooner than usual because of a vacation override, I called them one month prior to the anticipated delivery date. When I called, I was assured that this was noted and that it was approved.

Approximately two weeks before the anticipated arrival date of my medications, I received an email stating that they would be delivered on Friday, March 8th, two weeks ahead of schedule per the vacation override request. When I did not receive the medication on Friday, I called the company, as I was leaving the county on March 10th for three weeks. I was told that my medication had in fact not gone out, and had not been approved by Express Scripts my Medicare Part D provider. During lengthy conversations with several customer service reps at PillPack, someone told me that Express Scripts had just approved my request that evening, March 8th. I was told they would fill the order and overnight it to me so that I would get it the following day, Saturday, March 9th.

When nothing came that afternoon, I called them to find out that it had not been filled. At that point, I figured I would need to reschedule my flight for the following Monday or Tuesday at a great expense to me. The representative suggested that he fax my prescriptions to my local pharmacy with the hope that they would be able to fill them. Fortunately, my local pharmacy worked with me to get all of my prescriptions filled by the end of Sunday evening, the evening prior to my planned departure.

I received an email from PillPack the other day, letting me know that I would be receiving my next delivery April 19th. The problem is only one prescription was listed. I called them today to ask why all of my scripts were not listed. I was told that if I want my prescriptions to be filled, I needed to call my pharmacy and have them send the scripts to PillPack.

I spoke with a supervisor today to cancel my plan with them. There was no interest in making this situation right and furthermore, no understanding of their culpability with regard to this situation.

Bottom Line: No, I would not recommend this to a friend