PillPack

I loved PillPack - even reviewed as such - until I got a new prescription. When PillPack sold me, they had assured that a doctor could call in, and PillPack would send the new prescription in a pill bottle until the next shipment. After three days waiting, and literally 4 and 1/2 hours on the phone, turns out they will only do this if a doctor calls it in as "urgent" - otherwise, you have to wait until your next shipment. So if a doctor calls in a new prescription on June 23rd, but your next shipment is scheduled for the July 21st, you either have to wait the 3 or more weeks for it, or spend hours on the phone to get it a week later. I have no idea what doctor on the planet would prescribe something that you wouldn’t take for another month - ANY prescription - but PillPack seems to think that is "normal". Good luck.

Bottom Line: No, I would not recommend this to a friend

Be aware PillPack will not send your medication if there is any glitch in the payment process. They will not notify you that they've done this. The first two payments went through fine and I received my medications on time. However, the third shipment didn't arrive. When I called to find out why they said it was some problem with the delivery or the payment. The problem must have been on there and because I received the shipment a few days later. I called them and tried to tell them that now I had medication for days that had already passed in addition to not having medication for the first few days. They need to have a policy where they always deliver the medicine on time and work any problems afterward. I would never use them again.

Bottom Line: No, I would not recommend this to a friend

There's a reason they don't provide pricing until you are a subscriber. The cost of my prescription through PillPack is triple what I pay at Sam's Club. FYI - EVERYONE offers mail-order delivery these days. So convenience isn't an advantage. Plus there are several dangers with mail order. What if your package is lost or stolen? How are your drugs packed? (Are they packed in ice, if refrigeration is needed?) How will they hold up if left sitting in the sun? Are they okay if left out in the rain? What's the expiration date on the medication you receive? Where was it packaged and shipped from - within the USA? On the plus side, their customer service is here in the USA. So call and get pricing before subscribing.

Bottom Line: No, I would not recommend this to a friend

In this HighYa article PillPack is defined as:

Founded by TJ Parker, PillPack is a full-service pharmacy that "delivers a better, simpler experience." How?

By pre-sorting all your medication into personalized packets (one pack for each dose), nothing could be further from the truth. If you take several Meds they come in more than one package per dose. This is because of the font size on the package, let me repeat that, it is because of the FONT SIZE ON THE PACKAGE. Pathetic, back to Costco Pharmacy I go...I can help with programming variable size font based on content. These guys don't get it, the whole idea is "one pack for each dose", their idea not mine.

Bottom Line: No, I would not recommend this to a friend

I should have known it wasn't great when I was without meds for a week because they never bothered to contact my insurance. But no, I just gave them another chance. They used those chances to ignore my request to change my doctor, fail to obtain a refill for me in a decent time frame, and just generally be inept. The customer service is awful. If you decide to take a chance with them, make sure you have some meds stashed so that you can get by while they take forever to do the simplest task.

Bottom Line: No, I would not recommend this to a friend

This company was good until Amazon got involved. There is no human overseeing the medication process. Two months in a row they did not ship vital medication (heart, blood pressure, multiple sclerosis) holding up the shipment for ulcer medication. Seriously! The first time it happened they assured me it would not happen again. This time they said they want to ship all meds at once and they contact the customer to let them know. I asked who they spoke to or emailed and oops! They failed to contact anyone. I asked the logic in holding a shipment of 20+ medications for 1 pill and she said so it is all in the PillPack. I asked her who makes this decision - it is computer generated.

Bottom Line: No, I would not recommend this to a friend

Listen to the negative reviews on here. I’ve been without FOUR medications for a week now due to incompetency between this company AND my regular pharmacy. I have been on the medications for years and now since I don’t have them, I’m suffering from terrible pain and anxiety. Even though my insurance approved the meds, I still haven’t received them and they told me it could take another ten days to receive my meds. Then they offered to transfer them to a local pharmacy so they could be filled today and the pharmacy still didn’t have the information from PillPack. This seemed like a great idea as I live out in the country and the closest pharmacy is an hour round trip for me. Now I regret it.

Bottom Line: No, I would not recommend this to a friend

I cannot recommend PillPack for several reasons.

They never shipped meds complete from the day I signed up. There was a transition and glitch that prevented the meds from coming all from PillPack. So for the first few months, I had to do a combination of PillPack and my Local Pharmacy to get all the meds required.

However, once PillPack was ready to ship ALL the meds, they failed again to ship all the meds required. However, PillPack never notified me of any issues prior to failing AGAIN to ship all meds...for the third row in a month.

To make matters worse, because PillPack never notified me of any issues, I ran out of meds. Not good!

PillPack packaging has to improve their packaging. The packs do not tear off easily and often the next in line rips causing all the pills to spill and scatter.

I have spent way too much time searching for meds on the floor so my dog would not eat them. Not good!

In addition, you have to figure out exactly which direction and where to tear open the pack or it will not open. The problem is, even when you do figure it out, there are still issues with the perforations, ripping off the next pack in line, pills spilling and scattering and just too much hassle overall.

I am sorry to say this has not been a good customer experience which is made worse by the fact that I had to pay for meds to cover for what PillPack did not send due to the mixup they caused during the transition from my local pharmacy.

Not recommend!

Bottom Line: No, I would not recommend this to a friend

I've never written a negative review in my life, but my experience was so bad that I want to warn others. Please do not sign up with this company if you want a positive experience. I used their service for 9 months. Every single month without fail, they scheduled my medication to arrive late, and every month I had to call or email multiple times to get them to ship on the correct date. This past month, they shipped it late and it never arrived. Tracking number proves that. Customer service was no help. They did not comp me, and instead sent out replacement medication and charged me double. I canceled my account today. Save yourself the trouble and go with a competitor - literally anyone else but them.

Bottom Line: No, I would not recommend this to a friend

If you enjoy being lied to multiple times about them having your medication in stock, almost ready for shipment, and being delivered tomorrow, this might be the pharmacy for you. They will also lie to your doctors about having a supply of the medications when asked about sending in a prescription for it. There seems to be a lot of deception and also serious confusion of the customer service members about anything that goes on behind the scenes. What a nightmare!

Bottom Line: No, I would not recommend this to a friend

They are the most incompetent group of liars I’ve ever seen in my life and to see Amazon's name is behind it? I’m baffled! These people claimed they would overnight my medicine on three occasions, here it is Friday night, no medicine, and I'm COMPLETELY OUT OF MEDS! In order for me to get medicine, I have to have my doctor rewrite the scripts and PAY FULL price! And there is nothing anyone can do; so I was told. Additionally, I was told they LOCK you in a CONTRACT that’s HELL getting out of. DO NOT, I repeat, DO NOT DEAL WITH THESE PEOPLE! I cannot believe this company is LEGAL! I will be making a complaint with the BBB ASAP and calling the media to put these people on BLAST! I really feel as though they discriminated against me and I’m not done with them yet. Run, people, RUN!

Bottom Line: No, I would not recommend this to a friend