Piping Rock

I have ordered from here several times and was always happy with the product, good prices, everything always packaged well, and good delivery time. With my last order, I had issues on some pricing during my ordering process, so I contacted customer service before processing the order. What a huge mistake. They have absolutely horrible customer service. I will not order again.

Bottom Line: Yes, I would recommend this to a friend

I bought from this company for years but that won't ever happen again. They had deluxe nuts, unsalted mix for buy one get one free and now they won't make the free bag good. I paid a high price by getting one bag from them. I am very unhappy with this company and will not be going to buy from them again. Good-bye to PipingRock.com. False advertisement.

Bottom Line: No, I would not recommend this to a friend

Nasty stuff. We ordered a bag of "dried mangoes" and what we got was SUGARED mangoes artificially colored fluorescent orange despite being listed on the website as simply "dried mango." BS. Dried mango is mangoes dried out. Not mangoes soaked in E numbers, colorants, and sugar. The description for the product deliberately misleads; "candy from nature" can be misunderstood to be FRUIT from nature since fruit is sweet already, not fruit taken from nature, then treated with chemicals, artificial colorants and sugared until it has literally become man-made candy. That ain't "candy from nature." Zero stars.

Bottom Line: No, I would not recommend this to a friend

Absolutely positively poor and truly disgraceful. Three emails and two live chats asking where my products where that were ordered back on the 25th of February 2018, and I only received a reply on the 6th of April 2018 saying nothing much other than that it has arrived in Australia.

They gave me DHL Global as the shipping company, but apparently, this company changed their name ages ago, so wouldn't they know this? The new shipping company said that they should have sent you a tracking number, well Piping Rock never has. It is now the 19th of April and no products have been delivered, I have sent another email today requesting a tracking number, but I don't hold much hope.

I stress to everyone who reads this in Australia, please DO NOT order from Piping Rock, seems to be just scam artists.

Bottom Line: No, I would not recommend this to a friend

I ordered odorless garlic and vitamin D3 costing £18.66, plus £5.23 shipping. When my order arrived, it came with a fee to pay of £11.64 for a customs charge. I didn’t pay, of course, and it is on its way back to America.

I complained and was told it was my fault, and I should have read the small print. Also, I won’t be getting a full refund, which I’m not really bothered about, I just want people to know.

And please, read the small print because if anything bad happens, it’s your fault.

I would leave a minus rating if I could. Rip-off merchants!

Bottom Line: No, I would not recommend this to a friend

I made two international orders, none of them arrived. I contacted the company on two occasions. They gave me untraceable shipping guides and letting me know they have no way to keep tracking info once in the destination country, how convenient. Now I know there is no use in trying to get my money back. I've read so many reviews, from international clients like me, who are making the same claim. Buyer beware.

Bottom Line: No, I would not recommend this to a friend

My first experience buying from this company was very negative and will be my last. The company is located in Ronkonkoma, New York. It is managed mostly by India personal using inferior substandard products and try to scam, and sell fake products as a business model.

I ordered Colloidal minerals that supposed to contain Fulvic acid that is dark brown, but the bottle liquid is clear - only water and preservatives. I asked why the color is clear when it suppose to be yellow/brown?

That means the product does not contain ANY Fulvic acid as listed - just water and preservatives. They say return it, what about.

Also, there is a gross mistake on the label that says "liquid colloidal mineral blend 30ml." It should be "30 mg." You measure minerals by weight not volume since they are salts. That clearly shows a fake product.

Their strategy is to make you pay for return shipping to discourage returns, don't pay return shipping but dispute the charge with your credit company and complain to BBB.

Maybe they will investigate and shout down the scam.

Bottom Line: No, I would not recommend this to a friend

I wish I had read the reviews before ordering. I was moving in two weeks but thought there was plenty of time to get an order. Ha. The post office won't forward packages I asked for a refund. I can't get any response from them. I don't know if there are returns or if I can get a refund. They need to improve shipping and customer service. I will not be ordering again.

Bottom Line: No, I would not recommend this to a friend

They lost all my packages and they told me there is no refund because of policy. It's just scam site. Many users don't receive their packages. I regret using this site so much.

Don't use Piping Rock!

Bottom Line: No, I would not recommend this to a friend

This company is appalling and shouldn’t be allowed to trade. DO NOT buy anything from this company! This is the worst customer service I have experienced in purchasing anything ever - online or on the high street. They do not care about their customers and although they state that their customer service team are "happy to help," they are anything but happy and anything but helpful. Their standard "template" emails show that they do not treat people as individuals or any issues they have on their own merit. They are just mercenary in taking your money without providing you with any proper service at all.

I never received what I ordered from them and when I complained they just asked me to wait and wait and keep waiting. At one point they offered me a partial refund only to later say I wasn’t entitled to anything. No proof was given to me to show they had even sent what I ordered. I have read similar reviews and wonder if they have some sort of scam going on.

I would highly recommend purchasing health supplement etc. from somewhere else as although they may seem cheaper you may either end up paying more in delivery charges and customs fees of (like me), paying for something you never even get!

Bottom Line: No, I would not recommend this to a friend

I live in the United Kingdom and placed an order with Piping Rock. The first order was fine, but I have still have not received the second order (two months later). I’ve have emailed Piping Rock multiple times and they will not refund me and are now suggesting I contact customs to establish where my parcel is, or what the problem is using my receipt! Now having read multiple bad feedbacks on this company, I note that they are fully aware of the problem, international buyers have had and have been fobbing me off.

Numerous unsuspecting customers have become victims of Piping Rock whose customer service is basically not existent once they have your money. This company is obviously experienced at ripping off unsuspecting international clients. When you say you haven’t received the order and ask for a refund, you are sent a link to their terms and conditions instead of attempting to resolve your issue by contacting customs.

They also keep advising me to wait longer and I’ve been waiting for two months! I now note that this company has a shocking feedback rate, which I wish I had seen before I ordered from them. This is possibly the worst customer service I have experienced from a US company. I order regularly from US companies and they are great, but not this awful setup.

Bottom Line: No, I would not recommend this to a friend