Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Oct 11, 2018

Really easy, well informed

By Brad M., Hayward, WI, Verified Reviewer

The easiest home loan I've ever had. They kept us well informed throughout the whole process and were considerably cheaper with their closing costs. I had my loan all pre-approved and just for the heck of it, I tried Quicken out online and we were approved in minutes. Great people.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 14, 2018

Quicken Mortgage experience

By Matt W., Broken Bow, NE, Verified Reviewer

I just want to start off by saying how easy Quicken made the home buying experience for me. Every one of my peers that I talked to told me how much of a headache purchasing a home is. I didn’t have that thought once during the entire transaction. Every representative that assisted me was very knowledgeable and quick to answer any questions that I had. I will continue to use Quicken for all of my future home buying endeavors!

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 18, 2018

Smooth, quick, pleasant transaction

By Brenda W., Pennsylvania, Verified Reviewer

I have wonderful things to say about selecting Rocket Mortgage, part of Quicken Loans. I researched online mortgage solutions in particular and Rocket Mortgage rose to the top.

My experience was super, smooth as could be, no show stoppers, no surprises, and I closed in less than 30 days.

My star performers were Justin Vacca, mortgage banker, who guided me online and via phone until the loan was locked, then Jessica Karbon, Sr. Purchase Specialist, who processed the loan to closing. Also, Jessica Tabores, purchase Closing Specialist, active for closing process.

They set me up with a web page sectioned off for my "to do" list, a message board for conversing and keeping a history log of messages, a documents tab for documents uploaded by me or them.

And, key? Minimum documentation required and so easy to either sign consent for Rocket Mortgage to obtain or for me to upload. I recall uploading pay statements easy because they were online thru my employer, and bank statement to prove where earnest money came from, again easy to upload via my online bank account.

Each of my interactions were personal and professional.

I would most certainly recommend Rocket Mortgage.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 18, 2018

Quick and easy process

By Troy W., New York, Verified Reviewer

From beginning to end, Rocket Mortgage was engaged. Any time I had a question, a response was promptly answered via the web interface. There were a couple of things that I was confused on, but a quick question resolved my confusion. I thought it was particularly convenient to be able to download from the website and know exactly what I needed to do via the "Things to do" part of the website. The process was quick and fairly simple. This is the second time I have refinanced with Quicken/Rocket Mortgage. I would easily do it a third time should I need to in the future.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 19, 2018

Best service

By Judith F., Hamilton, OH, Verified Reviewer

The process was quick, easy, and painless. From the time I applied all the way to closing, everyone was very pleasant and professional. I am just sorry I waited so long to refinance. I should have done it sooner.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 23, 2018

Refinance

By Fred G., Richmond, VA, Verified Reviewer

This was by far the best mortgage process ever. Britney and Kayla were excellent. I was able to keep track of the process real time and to determine the status. I will definitely recommend Rocket Mortgage as the preferred lender of choice.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 24, 2018

Loan process

By Mark S., Charlotte, NC, Verified Reviewer

Mary Musick was extremely helpful throughout this hectic process. She was always available by phone or email at crazy hours and showed genuine concern for my wife and I as we sold our first home and purchased a new one.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 24, 2018

First time home buyer

By Kirandeep K., Massachusetts, Verified Reviewer

Our experience with Quicken Loan and Rocket Mortgage was awesome. We had no difficulty through it all. The process was smooth and very efficient. We were kept informed and updated about documents needed and what was worked in. We would never go with another lender again. Everyone worked with us in a timely manner. AMAZING EXPERIENCE as home buying in itself is a stressful time. I would most definitely use Rocket Mortgage again for the next house.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 25, 2018

Excellent customer service!

By Andrea L., Arvada, CO, Verified Reviewer

My refinance was lightning fast, oh my gosh! I didn't expect how quick from start to finish this was going to be. These guys and gals are right on top of their game as long as you as the borrower are too. Get organized with all of your paperwork and the process will fly by.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 29, 2018

Great working with Quicken Loans!

By Phillip S., Michigan, Verified Reviewer

It was great working with Rocket Mortgage. They keep the process simple and efficient. Moreover, they do a great job of communicating how the process is moving along. We made several adjustments to the plan, as we moved along, assuring that I received the best deal I could get.

This is my second mortgage with Rocket Loans, and I would recommend them to anyone.

Bottom Line: Yes, I would recommend this to a friend

Posted on Nov 4, 2018

Good experience

By Scott M., Heyburn, ID, Verified Reviewer

I was a little reluctant to refinance my home with Rocket Mortgage. Then after I started the process, I was going to back out. But then I talked to Christine McIntyre and she explained everything to me and answered all my questions. She was very helpful. Very nice lady! We have closed on my mortgage and I am very happy with the results. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Showing 122-132 of 713

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