Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Mar 30, 2019

As easy as buying a car

By Lacey P., Pittsburgh, PA, Verified Reviewer

When my husband and I were blessed with a second pregnancy only months after the birth of our daughter, we realized that we would need to upgrade our 2-bedroom house sooner rather than later.

Having bought our house only three short years before, the memory of the home-buying process was still fresh. I dreaded doing it again. We had gone with a local lender who was associated with our real estate company. The loan process was stressful and, over those few years, our loan had been sold and resold time and time again causing us to have to set up a new account after new account.

I had seen commercials for Rocket Mortgage on TV and decided to reach out to them when we had finally found the home we wanted to raise our daughters in. Our mortgage broker promised that the process would be as easy as buying a car. I didn’t believe him fully at the time, but he ended up being right. Everything was done through an online portal so we could take care of uploading and signing documents on our own time as opposed to having to go to an office somewhere. The loan processor was friendly and supportive and was with us every step of the way.

While the home buying process is not without stress, Quicken made it as easy and stress-free as possible. I am so glad we decided to use Quicken for our home purchase.

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 1, 2019

Fast and friendly

By Kathy W., Pueblo, CO, Verified Reviewer

Very friendly and helpful. They answered all my questions efficiently and courteously. Of course I had my doubts, but like they explained, they will not loan you money that you can’t afford to pay back.

They never pushed me, let me make up my own mind, which I greatly appreciated.

I got my loan within three weeks, which I really appreciated.

I would recommend them to all my family and friends, for I truly respect honesty and respect.

I even had a choice to where I wanted to sign the final documents, which made it so much easier.

Thank you again for making my life more pleasurable.

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 1, 2019

Rocket Mortgage is the best!

By Mary M., California, Verified Reviewer

Refinancing with Rocket Mortgage is pretty much all online, which is sooooooooo easy! But it is easy to talk to real people too, if necessary, who are extremely nice, efficient, and customer oriented. It is fast, easy, and efficient!

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 7, 2019

Outstanding

By Elizabeth C., Godley, TX, Verified Reviewer

Our loan specialist was extremely helpful. Was very patient and answered all our questions in a timely manner. Walked us through the process and cleared all of our anxieties about buying a home. My husband and I both work and required after-hours assistance as opposed to going into a traditional mortgage lender. The ability to complete the entire process after hours with the exception of closing was a great plus for us. Thank you Rocket!

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 9, 2019

Experience

By Melinda S., Halifax, PA, Verified Reviewer

From start to finish, Rocket Mortgage was wonderful to work with. My husband made the soft inquiry about refinancing, gave them the terms he would need to do the loan, and they worked everything out. The process was easy, and everything was done online. An appraiser was sent to our house, and our house was appraised for just about what we expected. We got the interest rate we wanted, and negotiated the closing costs. Once approved, an agent came to our house one night after work, and we signed the paperwork. Voila! That was it! Thank you, Rocket Mortgage!

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 11, 2019

First mortgage on my own!

By Charlene K., Illinois, Verified Reviewer

I fell in love with the house the first time I saw the listing - now I am living in it and can't believe how easy the process was. Working with Rocket Mortgage could not have been easier or more efficient. I was a little hesitant as this is my first mortgage on my own after a divorce, but they made it pretty effortless. I was amazed at how quickly they answered my questions and that they were able to move my closing date to an earlier date as well! I loved working with them and would do it again, except I am never moving again.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 11, 2019

Great!

By Sandra S., Prior Lake, MN, Verified Reviewer

They always kept me in the loop and were always available to answer any of my questions. They were fast, efficient, and friendly. I have never worked with a company that made promises and delivered those promises faster than promised.

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 15, 2019

A+

By Tiffany D., Grand Blanc, MI, Verified Reviewer

Rocket Mortgage was such a delight!

From the professional yet personable agents (who were always happily ready to help when I needed any questions answered) to the ease of each step, I would definitely use them again! The rates and terms of my mortgage were very satisfactory, and the process of the loan was very convenient. This was the first time I had ever use them and I have to say I am thoroughly impressed! I give them an A+!

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 15, 2019

Excellent service

By Christine L., Maine, Verified Reviewer

I recommend Rocket Mortgage to anyone who is buying a home. Every person I talked to was professional, polite and knowledgeable. If I had questions, they were quick to respond. You have to be organized and provide the documents they ask for in a timely manner. Once you do that, they take care of the rest.

Thank you to Trevor Tweedley and Macon Gore.

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 24, 2019

Great online experience

By Lesli A., Paducah, KY, Verified Reviewer

First time using an online mortgage company. This was a great experience. Very easy to contact people, submit documents, and see how our loan process was moving forward. Loved that I could do this at any time of the day to fit my schedule. Will definitely use Quicken/Rocket Mortgage again if we buy another home in the future. Will recommend this to anyone I know looking at buying a home.

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 30, 2019

Super responsive/helpful

By Jayme F., Indiana, Verified Reviewer

Working with Quicken was great! As a first time home buyer, they made the process extremely easy. We worked with Ben Belloli and he was super helpful and responsive. When we ran into an issue at closing, Ben was there with immediate help. Also, it is so nice to have the online program to see what items we still need to complete.

Bottom Line: Yes, I would recommend this to a friend

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