Rocket Mortgage

Kelly at Quicken was wonderful. She quickly answered any questions and made the process simple. We did a refinance and within 30 days we closed. I started to refinance through my old mortgage company, didn’t like the level of customer service and gave quicken a call. Best decision ever!

Bottom Line: Yes, I would recommend this to a friend

Alex was amazing to start with. He was able to get our application processed quickly. We were in a bit of a time crunch due to some extreme circumstances. He was patient, knowledgeable, and handled things with the utmost professionalism. Next in line was India and she was every bit as awesome. She reached out frequently and always had pertinent information and updates. Overall working with Quicken Loans was a perfect choice and I do recommend it to anyone working on any type of mortgage.

Bottom Line: Yes, I would recommend this to a friend

Very effortless experience in my mortgage refinance. This is my 5th refinance across two different homes, and hands down easiest and the best interaction ever. I love the app's easy-to-use features.

Bottom Line: Yes, I would recommend this to a friend

The process was very simple, professional, and quick. There was a little hiccup when I was waiting for an answer on one item but otherwise, it was perfect. I would definitely recommend friends to use Quicken Loans. The employees were always helpful and quick to respond. Although I had the one situation waiting for the answer I know the employees were working on it. The communication and ease of getting information to them were helpful. Also, their website kept you up to date on what needed to be done or what we were waiting on. Also, the interest rates were very competitive.

Bottom Line: Yes, I would recommend this to a friend

I needed to refinance our home to remove my in-laws, who co-signed for us originally. I also consolidated debt. From the get-go, Quicken/Rocket Mortgage was amazing. It was amazingly easy to send docs and they answered all my questions. This has taken a huge weight off my shoulders. I would definitely recommend Quicken to my friends and family.

Bottom Line: Yes, I would recommend this to a friend

Everything about the process was so much easier than I anticipated and was all handled quickly. As long as I was completing my part for what was requested from me, Rocket Mortgage was working on the next step. Justin, the agent who helped me, was also very helpful and friendly. I wish I had done this sooner!

Bottom Line: Yes, I would recommend this to a friend

This is my wife and I’d third time dealing with Quicken Loans. Another great experience. Our rep was Joe Arabo. He was great throughout. Communicated extremely well throughout the process and was upfront with all the costs associated with the loan.

I have dealt with several other mortgage companies throughout the years. The experience with Quicken is so incredibly easy. Within 3 days, we had our approval letter. Just over a month after first inquiring, we are closed.

I cannot say enough about Joe's loan team and closing team's attention to detail. Even with a small bump at the end, we still are extremely happy customers.

Thanks Quicken. Thanks for an awesome acct rep, and awesome loan processing teams.

Great experience again. FLAWLESS!

Bottom Line: Yes, I would recommend this to a friend

This was my first time purchasing a home and the staff at Rocket Mortgage was there to help me every step of the way. They were quick to respond to all my questions and give me updates on where we were in the buying process. I was very satisfied with the service I received.

Bottom Line: Yes, I would recommend this to a friend

This experience was simple from end to end. From the moment I began the refinancing process from my phone to about 2 hours later and finding myself mostly done with the process. During the 2 hours I completed some forms, spoke to an agent via chat, and provided a few simple documents, all from my couch and through my phone. From there we closed in 3 weeks. During the 3 week period, the very user-friendly website kept me updated on the process. An agent came to our home and conducted the closing in 45 minutes. We were contacted by phone to confirm everything went well and told when our funds were released. Lastly, the website post-closing is the best I have seen and again is user friendly. Would highly recommend using this service and would certainly do this again.

Bottom Line: Yes, I would recommend this to a friend

With the problems of COVID-19 playing out in the background, my loan officer Laura was still able to navigate the complexities of a refinance in a short period of time. The only recommendation I have is for Quicken to clear up the language on some of their progress updates. They had a tendency to produce numbers that were not in line with what I was told verbally. In the end, the numbers did match was I was told, but we had a few minor issues due to this miscommunication. These updates were not identified as preliminary and did not clearly state that acknowledging them did not commit you to agreeing with them. In the end, they handled my refinance as agreed in a minimal amount of time and hassle.

Bottom Line: Yes, I would recommend this to a friend

Quicken Loans provided us with a fast and friendly process. The application and document process was seamless and efficient. Compared to other home loans we've done Quicken was the best.

Excellent experience.

Bottom Line: Yes, I would recommend this to a friend