Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Feb 4, 2022

Professional and courteous

By Paul A., Lewiston, ME, Verified Reviewer

Quick set up, with a big helping of nice. Everyone knew their job and did it professionally, all while making it a personal experience. And even though I threw a curve at them, Rocket Mortgage didn’t blink. They just hit it out of the park.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The ability to adjust to my needs on the fly

Personal and professional employees

Kind and considerate demeanor

No “cons” were specified in this review

Posted on Jan 31, 2022

My review

By Karen L., Summerfield, FL, Verified Reviewer

I have used you two times now and both times were very good. The only thing I don't care for is that the person I start with I never hear from again. I trusted her and then she is gone.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

How easy it was to refinance with

Easy to talk with most of you all

You all come to me

Stop asking me to pat you on the back, it is your job, just do it

Posted on Jan 19, 2022

Fantastic, easy process!

By Pete R., Bristow, VA, Verified Reviewer

Such an easy process with Rocket Mortgage! The explanations were understandable and the process flows completely transparently.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Visible process flows on the app

Understandable associates

Super fast responses

No “cons” were specified in this review

Posted on Jan 18, 2022

Best experience!

By Jodi P., Bloomington, IL, Verified Reviewer

Best banking experience I have ever had. 30 days from start to finish and the best rate out of the 3 companies we shopped with. They made it easy with most things done online and were fast with a response to any questions I emailed. The closing was done at our home on a Saturday, which was very convenient. It was also very quick since we could sign things online. The closing took less than 15 minutes.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy communication

Quick

Best rate

Everything was done online

No “cons” were specified in this review

Posted on Jan 18, 2022

Easy peasy, lemon breezy

By Amy C., Brick, NJ, Verified Reviewer

From the first phone call to waving goodbye to our signing agent, this refinancing experience was as easy as could be! I would highly recommend Rocket Mortgage to anyone who asks. This was our 2nd refinance with this company and this current experience was even better than the first!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The responsiveness of the staff

The courtesy and knowledge of the staff

The availability of the staff

No “cons” were specified in this review

Posted on Jan 16, 2022

Professional, pleasant, well-planned, and quick

By Harry C., Newton, NJ, Verified Reviewer

Very pleasant, quick, and easy process.

A well-organized system that simplifies and expedites the application process.

Thank you, very pleased.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Well organized

Professionally planned

Easy and convenient processing

No “cons” were specified in this review

Posted on Jan 13, 2022

Everything went well, no headaches and a very convenient closing at my kitchen table!

By Robert B., Vero Beach, FL, Verified Reviewer

My overall experience with Rocket Mortgage was exceptional, from gathering all my financial records to my cash out delivered to my bank. Thanks for everything!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Professionalism

All done on the internet

Having to scan and email 2 years of every single page of my tax returns

Posted on Jan 12, 2022

Refinance

By Tim S., Germantown, OH, Verified Reviewer

From start to finish, the whole process was quick, easy, and efficient. Everyone was professional and friendly. Closing was a breeze.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Speed

Professional

Communication

No “cons” were specified in this review

Posted on Jan 7, 2022

Saved me from the incompetence of another bank

By Jennifer B., Birmingham, AL, Verified Reviewer

After working with a major bank for five months during my building process, an underwriter decided to not approve me for my loan due to a misunderstanding of paperwork. I even got an attorney involved to translate the document for her. At that point she didn't want to admit being wrong so I immediately contacted Rocket online.

I was pre-approved online and got a call from Rocket late on a Friday night. Within five days, I was conditionally approved by Rocket's underwriter. Not only did the underwriter understand the document, but my interest rate was .375 lower than the big bank and the cash to close was thousands less.

I'm so glad I reached out to Rocket. The process was amazingly easy. I'm a tech person and I enjoyed tracking documents on the app.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Quick communication by most employees

Lower interest rate and cash to close

Ease of document submittal

Employees willing to help, not hang you up

Slow communication by one particular person

Posted on Jan 7, 2022

Easiest company to work with

By Patricia G., Virginia, Verified Reviewer

Easiest company to work with. Rocket Mortgage made getting a mortgage so simple. They have every base covered, they really know what they’re doing. From the beginning of the process to the end they made it so easy for us. If there is a problem along the way they have somebody specifically there to help you with it. They really know what they’re doing. We’re very impressed.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

There are very knowledgeable

Really know what they're doing

Everyone was very nice and helpful

No “cons” were specified in this review

Posted on Dec 29, 2021

Fast, friendly

By Joseph C., Everett, MA, Verified Reviewer

Everything was done online except for a few forms due to government necessity, all done fast and friendly. I have nothing else to add here.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

They stay with you until completed

Always in contact with you

If you need anything just contact them by phone or email

No “cons” were specified in this review

Showing 100-110 of 713

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