I have purchased four homes and this transaction rises to the top in terms of ease of use and outstanding customer service!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Summary
Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.
Posted on Nov 25, 2021
I have purchased four homes and this transaction rises to the top in terms of ease of use and outstanding customer service!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Promptness to follow up
Ease of use
Fast closing
No “cons” were specified in this review
Posted on Nov 23, 2021
This process was so painless. Someone was always available to answer questions in a timely manner. No running around, so chasing people down, and they every extremely transparent through everything.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy
Fast
Transparency
No “cons” were specified in this review
Posted on Nov 23, 2021
The process for obtaining a loan is as easy as possible, beginning with the initial contact with the person who answers your questions and provides the estimated quote for your loan. Ours was Chris Waterstreet, Executive Banker, who took every call/email and addressed all of our questions.
The website information and lists of TO DO Tasks, both for the client and RM, were detailed and easy to understand. It is easy to upload all of the requested documents and keep track of how the loan was progressing. Amrock handled our closing, and it went very smoothly and was scheduled at our convenience. It was easy to contact Amrock with questions before and after closing.
We had an attorney on the phone during closing in case we had questions. All documents were available before closing, and closing documents and account information is available on the RM website. Every person I have contacted at RM was personable and professional. It truly was a pleasure doing business with RM.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The Rocket Mortgage website is easy to use
All documents are available on the Rocket Mortgage website
The employees were very competent in answering questions correctly and always had a pleasant attitude
No “cons” were specified in this review
Posted on Nov 23, 2021
Rocket Mortgage was fast, accurate, and very willing to help. Every time I needed to ask a question someone either was available or readily available in a very fast manner. All of my questions were answered, everything was done online except for the final signing, and quick. Highly recommend Rocket Mortgage. They even got me a lower interest rate than other people could. All of the customer service reps were very helpful and very knowledgeable.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy-to-use site
Task lists posted
Quickness to process
No “cons” were specified in this review
Posted on Nov 22, 2021
Overall, the process was very easy and straightforward. I had a cash-out refinance. I scheduled my closing on a Monday because I was having my cash wired to my bank and I did not want the wire delayed over the weekend. However, my documents were not filed in a timely fashion and my bank did not receive my funds for over a week. I had to contact Rocket to find the reason for the delay. I believe I would have waited longer if I didn't follow up with Rocket. I had over a weeks' charge for interest for funds that I did not have in my possession.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Documentation process was easy
Good follow-up leading to the closing
The delay in receipt of my funds
Posted on Nov 21, 2021
This whole process was easier, quicker, and less invasive than we expected. I was told by friends and family to expect to wait for months for an appraisal followed by more waiting for an answer and close. You folks are amazing.
The appraisal was done ten days from the start. Closing was done within two weeks after that. The closing agent came to my store and we completed the paperwork and signing in my office. It could not have been any easier.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The constant communication
The step by step updates
The exceptionally fast service
No “cons” were specified in this review
Posted on Nov 21, 2021
Our experience with Rocket Mortgage in getting our refinance was absolutely a breeze! And quick! I don't think it could have been easier had we tried. Plus our assistant, Garrett Bolton, was an absolute pleasure to work with and very considerate of our time involvement.
I truly appreciate the way Rocket kept us on top of things through email notices. Maneuvering the process online through the website was amazing, dare I say, even fun? We knew every step of the way where the process stood and what was required from us...all online!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Ease of process
Real humans that assisted us
Seeing everything about the process online
No “cons” were specified in this review
Posted on Nov 20, 2021
Rocket Mortgage personnel walked me through the whole process, step by step. They made themselves available and responded to any questions I had. All personnel was extremely pleasant and helpful!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Great customer service
Professional
Friendly
No “cons” were specified in this review
Posted on Oct 24, 2021
Rocket was really easy to work with on my refi. I had other companies tell me they couldn't do a refi because I was on temp disability (work comp), but Rocket was able to work with me on this issue. They were very easy to work with and pretty quick with closing.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy to work with
Great customer service
Ability to do everything digitally
Didn't like the banker ghosting after everything was approved
Posted on Oct 24, 2021
From the start of this process of refinancing to the end of closing was a very good experience! The whole Rocket team was so very helpful. They showed so much patience and understanding. They helped me get through everything. They truly cared and made sure I understood everything! I am so very grateful for everything they have done to make this a stress-free experience! Thank you Rocket!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Patient
Understanding
Caring
No “cons” were specified in this review
Posted on Oct 23, 2021
Rocket Mortgage made this process very easy from the first moment that we contacted them. Our representative was always easy to get in touch with, was extremely helpful, and kept us informed each step of the way. The website was easy to use and everything took place in a very timely manner all from our own home. The whole process was just very simple.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Great customer service and communication
Ease of process
Quick time from application to close
No “cons” were specified in this review
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