Summary
Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.
Posted on Feb 4, 2022
Quick set up, with a big helping of nice. Everyone knew their job and did it professionally, all while making it a personal experience. And even though I threw a curve at them, Rocket Mortgage didn’t blink. They just hit it out of the park.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The ability to adjust to my needs on the fly
Personal and professional employees
Kind and considerate demeanor
No “cons” were specified in this review
Posted on Jan 31, 2022
I have used you two times now and both times were very good. The only thing I don't care for is that the person I start with I never hear from again. I trusted her and then she is gone.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
How easy it was to refinance with
Easy to talk with most of you all
You all come to me
Stop asking me to pat you on the back, it is your job, just do it
Posted on Jan 19, 2022
Such an easy process with Rocket Mortgage! The explanations were understandable and the process flows completely transparently.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Visible process flows on the app
Understandable associates
Super fast responses
No “cons” were specified in this review
Posted on Jan 18, 2022
Best banking experience I have ever had. 30 days from start to finish and the best rate out of the 3 companies we shopped with. They made it easy with most things done online and were fast with a response to any questions I emailed. The closing was done at our home on a Saturday, which was very convenient. It was also very quick since we could sign things online. The closing took less than 15 minutes.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy communication
Quick
Best rate
Everything was done online
No “cons” were specified in this review
Posted on Jan 18, 2022
From the first phone call to waving goodbye to our signing agent, this refinancing experience was as easy as could be! I would highly recommend Rocket Mortgage to anyone who asks. This was our 2nd refinance with this company and this current experience was even better than the first!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The responsiveness of the staff
The courtesy and knowledge of the staff
The availability of the staff
No “cons” were specified in this review
Posted on Jan 16, 2022
Very pleasant, quick, and easy process.
A well-organized system that simplifies and expedites the application process.
Thank you, very pleased.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Well organized
Professionally planned
Easy and convenient processing
No “cons” were specified in this review
Posted on Jan 13, 2022
My overall experience with Rocket Mortgage was exceptional, from gathering all my financial records to my cash out delivered to my bank. Thanks for everything!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Convenience
Professionalism
All done on the internet
Having to scan and email 2 years of every single page of my tax returns
Posted on Jan 12, 2022
From start to finish, the whole process was quick, easy, and efficient. Everyone was professional and friendly. Closing was a breeze.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Speed
Professional
Communication
No “cons” were specified in this review
Posted on Jan 7, 2022
After working with a major bank for five months during my building process, an underwriter decided to not approve me for my loan due to a misunderstanding of paperwork. I even got an attorney involved to translate the document for her. At that point she didn't want to admit being wrong so I immediately contacted Rocket online.
I was pre-approved online and got a call from Rocket late on a Friday night. Within five days, I was conditionally approved by Rocket's underwriter. Not only did the underwriter understand the document, but my interest rate was .375 lower than the big bank and the cash to close was thousands less.
I'm so glad I reached out to Rocket. The process was amazingly easy. I'm a tech person and I enjoyed tracking documents on the app.
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Quick communication by most employees
Lower interest rate and cash to close
Ease of document submittal
Employees willing to help, not hang you up
Slow communication by one particular person
Posted on Jan 7, 2022
Easiest company to work with. Rocket Mortgage made getting a mortgage so simple. They have every base covered, they really know what they’re doing. From the beginning of the process to the end they made it so easy for us. If there is a problem along the way they have somebody specifically there to help you with it. They really know what they’re doing. We’re very impressed.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
There are very knowledgeable
Really know what they're doing
Everyone was very nice and helpful
No “cons” were specified in this review
Posted on Dec 29, 2021
Everything was done online except for a few forms due to government necessity, all done fast and friendly. I have nothing else to add here.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
They stay with you until completed
Always in contact with you
If you need anything just contact them by phone or email
No “cons” were specified in this review
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