Rocket Mortgage

My wife and I knew it was a good time to refinance, however, due to past experiences we were reluctant and skeptical as to how and who to contact. We had a lot of questions and didn't want to be forced or harassed into making a decision, I've heard about Rocket Mortgage on the radio and television so one day I decided to contact them. Our contact was professional, knowledgeable, and very patient. Every and all questions were addressed and we were not pressured in any way to make a decision we weren't comfortable with. The appraisal and closing process went equally as smoothly. A+.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Everyone who helped me with my refinance was professional. There were no surprises, everything went very similar to what was projected in the original loan disclosure.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Service was fast, rapidly sent all the required information.

From start to finish (funds in the bank account) and closing in 30 days.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Fantastic! I couldn’t have been more pleased with Rocket Mortgage. The level of excellence shown by each representative that I encountered was phenomenal.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience was perfect. Charles Warner worked with me, answered all my questions. And I could have closed the next week but I waited. I am thoroughly impressed.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Great seamless experience with the refinance. This is our second time using Rocket for a refinance. The ease of use is great! The online process saves so much time and the way they give you a "tasks" list is really helpful.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

From start to finish Rocket has been so easy to work with. Everyone was helpful and quick to respond to my questions and concerns. Loved everything about working with Rocket.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

From my first phone call, Mitchell Bernert, Sr. Banker, impressed me with his knowledge, professionalism, and responsiveness. The application process was a breeze.

After the application stage, a solution consultant, Justin Farrell, was assigned to handle the closing details. I continued to have a stress-free process with Justin handling the details. A closing meeting was promptly scheduled at my convenience and choice of location.

In addition to the refi, I consolidated my monthly bills. My mortgage payment did not increase because of the low-interest rate I obtained. I highly recommend Rocket Mortgage.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Almost everything was done online so it was super convenient for people who are super busy or during a global pandemic! Everything was communicated really well and was easy to understand!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Zach Shellshear was great. He made my experience through my refinance awesome. I recommend Rocket Mortgage to anyone that is thinking about refinancing their home.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Knowledgeable, thoughtful, quick. The level of technology used to streamline the process was innovative. Our mortgage team was truly our advocate to ensure we got the most competitive rate possible. Great value for money.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend