Rocket Mortgage

From the first phone call to closing, we were made to feel like we were your only customers. Whenever we had a question, we received a polite, timely, concise and correct response.

This home purchase means a lot to us as we are now in our “forever home” and you made it possible. We can’t thank you enough.

Bottom Line: Yes, I would recommend this to a friend

I've been looking at buying a new house for some time. The cost was the big concern, but after contacting Quicken, it was a pretty easy process to find out how much a mortgage would cost and what I could afford. After finding that out, I kind of just browsed the Realtor and Zillow apps until I found some houses that I liked. I took my time and waited months. After finding one I wanted to make a bid on, I just had to upload requested documents to the Quicken website. Quicken reps were easy to work with and could text making it easier for me to reply while working. Many of the documents were easy to sign online. Payments were pretty easy to set up as well.

Bottom Line: Yes, I would recommend this to a friend

I have bought two homes, and this is my first refinance, but it was the best mortgage experience to date. Great customer service and fast and easy paperwork and closing. The whole process was very smooth, and I didn't have to turn in my whole life story and first born child. I recommend Rocket Mortgage to anyone buying or refinancing their home.

Bottom Line: Yes, I would recommend this to a friend

This process was very easy to maneuver, and customer service was great, with quick response time to any of our inquiries. The loan closed quickly, and we were able to select the date, time and location. Thank you for a great experience overall!

Bottom Line: Yes, I would recommend this to a friend

A couple of years ago we refinanced our house with Quicken and found it very straightforward and easy to do, and we were very pleased with the result and how easy it was to get to closing. The help we received was second to none.

About a couple of months ago, we decided to refinance again to use some of the equity we had built up. Naturally we turned to Quicken (now Rocket Mortgage) to help. As before pretty much everything was done online with minimum fuss with a couple of discussions on the phone to fix the the amount and lock in the interest rate.

As before, the closing was fairly painless, with the notary coming to our house with the documentation that we had to sign. Now if that could be reduced...

Bottom Line: Yes, I would recommend this to a friend

My mortgage processors (Alyssa Flinn and India Dorris) were a pleasure to work with. They were knowledgeable and professional. It was great to be able to call each one directly and ask questions as needed. They made the process seamless and the Rocket Mortgage application made document submission convenient.

Bottom Line: Yes, I would recommend this to a friend

Honestly, they made it so easy and took away almost all of the stress. They took me seriously and never once questioned me, and the reason I say that is because of how young I am. But I loved working with every single one of the workers. They were great; they checked in on me and made it so personal. I 110% recommend them!

Bottom Line: Yes, I would recommend this to a friend

Well, it wasn't easy like the commercials portray, but we did have a good experience once we realized the type of loan we qualified for requires extra documentation. A bit heavy on the techy side vs. personal touch, but all in all, a good experience.

Bottom Line: Yes, I would recommend this to a friend

I had to enter a ton of information just to get a quote. Which turned out not to be competitive. But the process was smooth if a bit long (20-30 minutes). Worth checking them out when shopping for a loan.

Bottom Line: Yes, I would recommend this to a friend

My biggest issue was straightening out our payoffs. We would call to have items fixed or amended, and when we looked the next day, they would be fixed, but other items had been added. We had literally just told them that everything else was fine, but we would have to call back again. Right before our closing, they added a payoff amount that we had proven to be in error back on to the payoff list. We had to call again the day of our closing to get it fixed. We had straightened it out previously, but the employee that we had talked to never made the change. It made the final few days very stressful. Prior to those issues, it was wonderful. They were easy to get a hold of for any issues and very helpful.

Bottom Line: Yes, I would recommend this to a friend

I used the Rocket Mortgage app to apply for a Quicken Loan for a first time purchase of a home. The app makes it incredibly easy to apply and submit documents via phone or computer. I was able to easily communicate with Quicken Loan reps who interacted with me and got me a quick pre-approval letter prior to house shopping. Once I identified a property, I was able to get the loan started with my loan reps. They actually assigned a loan team to process my loan. We communicated via the app message feature and phone. It seemed as if all team members were informed as to what was discussed and what needed to be done for loan approval.

I was able to get approval and get the desired loan terms thanks to the loan team and the assigned banker Roger Ramos. I was really amazed how painless the entire process was and how the personal touch was not lost via the app. Rocket Mortgage and Quicken really hit this one out of the park. I am a customer for life.

Bottom Line: Yes, I would recommend this to a friend