Shapiro MD

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Shapiro MD

Overall Rating

3.5

106 Customer Reviews

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Summary

Shapiro MD offers commonly used hair loss remedies and the convenience of telehealth doctor visits. Though convenient, you may pay more for this premium when compared to traditional pharmacy services.

Pros

  • Convenient telehealth appointments
  • Finasteride and minoxidil are clinically proven to be effective
  • Pricing comparable to other similar services

Cons

  • Pricier than national pharmacies
  • Herbal topical formulations lack strong scientific support

Customer Reviews

3.5 Stars out of 106 Reviews
5 Star:44% 4 Star:12% 3 Star:12% 2 Star:6% 1 Star:24%
62% Recommend This Brand
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Posted on Feb 19, 2019

Scam

By Walter G., Colorado, Verified Reviewer

I'm a bald man, I think my hair started falling out at age 18. Which was devastating. I saw Shapiro MD and thought I would give it a try. We went to France to see my wife's sick cousin. So I waited to try it, I've used it for more than two months. And nothing. Maybe it's because I have a tight scalp. Either way I was hoping it would work. But it hasn't worked at all. So I'm labeling it a scam.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Nov 17, 2018

After two bottles I’m now losing my hair

By Melanie G., Santee, CA, Verified Reviewer

I was doing great with the shampoo and conditioner for the first two bottles. Then all of a sudden my hair is falling out and breaking off. In the first place, I do not have much hair, and second place, I cannot afford to lose any more hair. Bottom line is, this shampoo and conditioner are absolutely AWFUL and JUNK! I would not give this product a one star, but there is no other choice! JUNK!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Oct 23, 2019

It did not work

By Sandra R., West Bend, WI, Verified Reviewer

First of all, I paid a lot more than what you're asking now and I do not have any hair growth. I used it faithfully but did not see any results. It did not work for me and I am out a lot of money.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Dec 9, 2019

Horrible customer service, borderline scam

By Omar H., Seattle, WA, Verified Reviewer

Today I had to help my mother who was very distraught about her experience with Shapiro MD. She had accidentally ordered a recurring subscription that includes an $80 box of shampoo and other products. She must have fallen for some sneaky option when checking out that gives her a 10% discount but makes her order recurring.

So I called the support line and was told to hit 2 for customer support. After doing so I have my phone number repeated back to me then the robot said an agent will contact you, but if you'd like to stay on the line and wait for an agent, hit star. I hit star, then I'm told an agent will have to get back to me in 24 hours...So their phone line support straight-up lies to you. Garbage.

I then move on to live chat on their website. I explain the situation to a "Jose" and then I'm asked to provide the order number. I provide it and after 10 minutes he tells me it is recurring due to accepting terms and conditions to the discount club to get 10% off.

Now I'm sure this was stated when my mother made the order but she's not great with this stuff so I guess she missed it. I wouldn't put it past them to have put these details in the fine print.

Anyway, I go off about how terrible their service is including the phone line mess I went through (I tried calling 3 times). Jose gets going on a tangent about how it's Black Friday and the staff should have gotten back to me on the phone and I shouldn't have received the "we'll contact you in 24 hours" message. It kind of seemed like he was wasting time.

I then tell him to try his best to cancel this order and he replies by offering to push back the order to a further date and change the billing cycle by adding more days in order to not lose the discount. I persist and tell him I'm done with Shapiro MD and ask "Can you cancel the order? Yes or no?"

It was yes apparently, and I finally got the cancellation email. But wait, there's more.

I ask for a case number and his employee number, but uh-ohm neither exists. I told him I'll be taking screenshots of this text exchange and he said if I want confirmation he highly advises I try calling because he had tried it just then and his co-worker picked up. I call his bluff and tell him to give me the number he used - it was the same I used multiple times already.

Bottom Line: No, I would not recommend this to a friend

Company Response from ShapiroMD

Dec 9, 2019

Hi Omar, I'm so sorry you had this issue. This is not part of our policy and we want to make sure we right this with you and we will address this internally. Please email me at feedback@shapiromd.com.

Helpful Review? 10 People Have Voted

Posted on Nov 29, 2017

Bottom line - this stuff works.

By Stuart Millar, Newport Beach, CA, Verified Reviewer

I went back and forth for awhile before finally deciding to give this a shot. It seemed like there was a lot of good reviews on Amazon but then a large amount of 1-star reviews too! Either it works or it doesn't, what's the deal?

So I decided to try it for myself, and I'm here to say I know not only where the 5-star reviews come from, but the 1-star reviews as well.

I was just at the end of my 60-day "trial" period, and after using it daily, I hadn't seen anything yet! I called to get my money back, and they told me to use it for 1 more month, and they would extend my trial period, so I said what the heck I'm this far in why not.

A week or so later, I saw little baby hairs popping up in my receding hairline. I also feel like my hair was falling out way less!

I've been using it consistently since then, and as of today those baby hairs have started to thicken up, and it seems like my hair isn't falling out at all anymore.

I think this is one of those products that just takes time to work, and the 60-day guarantee gives people the idea that it works overnight which is definitely NOT the case!

If you want to see success with this, do what I did and just keep using it. If you're getting close, call them and hopefully they will extend your money back guarantee window like they did mine, even though I ended up not needing it.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on May 6, 2020

Bad service

By Sue R., El Dorado Hills, CA, Verified Reviewer

I ordered two sets of shampoo, conditioner, foam, and topical. When I received my order, instead of the topical for women, I received the one for men. It clearly states on the box not for use by women. I called and the representative said they would send me the correct topical for women. Two weeks later I received the package of topical and it was also for men. When I finally got through to a representative, she was very rude and said the one for women is back-ordered but she would send me two complimentary foam products. I explained to her that was not what I ordered and paid for. She said I should use the one marked for men. I told her I am not willing to do that. I told the representative when they filled my order originally and they did not have the topical for women, they should have notified me and let me decide if I wanted to go ahead with the one for men. They had no problem putting my credit card through for the amount of the order, but now they won't honor what I paid for. I believe since they can't fill my order the way it was originally ordered they should refund my money. The representative was really rude and would not let me talk. I told her I intend to write a review and let people know who they are dealing with at this company. I hope this review doesn't get deleted before other customers get a chance to read it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Apr 5, 2018

Seems to be working

By Jose Thankachan, Dallas, TX, Verified Reviewer

I am using this shampoo and conditioner for last 6 months and can honestly say that I have good, positive results. Less hair falling and some possible bald spots seem to be covering with hair. Really, it took three months of usage for me to start noticing the results and I referred to my friend. I will be ordering more.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Dec 31, 2018

Waste of money

By Sean S., Philadelphia, PA, Verified Reviewer

I went through three sets of shampoo and conditioners, spending around $250, it absolutely does nothing, you are better off buying a $2 Head & Shoulders at a local supermarket.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Feb 12, 2019

Awesome locks!

By Gail B., Massachusetts, Verified Reviewer

I am a 63-year-old woman who has lost a good 60% of her hair. I have tried Biotin products, Nioxin products, and Tea Tree Oil products. None of these made a difference. I am ecstatic to have found the Dr. Shapiro products. The shampoo makes my hair so thick and shiny, and the conditioner removes all of the tangles I was experiencing. My hair is so thick and full now. I couldn't be happier!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Nov 29, 2017

Stick with it, because Shapiro MD works!

By Jim Davis, Huntington Beach, CA, Verified Reviewer

I'm reviewing this as I haven't seen many other reviews online.

I bought Shapiro MD after seeing an online advertisement. While I normally don't purchase internet products, I thought I'd give it a try due to the money back guarantee. Since ordering, I've been using the product for a little over 3 months now. At first, I didn't think it was working, and I contacted the customer support team for a refund. But after speaking with them, they convinced me to stick with it for another month. And wow, am I glad I did!

Right as I was thinking this was a dud product, I finally started to see some changes in the thinning portions of my hair. There has been a noticeable filling out of hair on my scalp, and I'm hoping with a few more months of use, I'll see my hair finally covering all my bald spots. It takes time to see results, and a little longer than I hoped, but it does work if you stick with it long enough.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Sep 26, 2017

Had great results with the shampoo

By Kelly Haering, Del Mar, CA, Verified Reviewer

I did some pretty extensive research before starting to use the shampoo and conditioner. Since May of this year, I've been routinely using this in hopes of thickening my hair on the crown of my head. After just under five months the results are pretty significant. My hair was so thin and frail before, but even my hairdresser has been amazed by how much "healthier" my hair is now. My experience has been great.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted
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