Smileactives

Smileactives

Overall Rating

1.3

33 Customer Reviews

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Summary

Smileactives sells teeth whitening products with hydrogen peroxide to give you a cleaner, brighter smile. There’s plenty of evidence that these products work, but many customers found the subscription ordering process to be misleading.

Pros

  • Clinical evidence supports the use of hydrogen peroxide for teeth whitening
  • Works as described for many users
  • Option to make one-time purchases or sign up for a subscription

Cons

  • Some instances of pain and irritation
  • Doesn't work for all users
  • Many users didn't realize they were signing up for a subscription program
  • You may have difficulties canceling your order

Customer Reviews

1.3 Stars out of 33 Reviews
5 Star:3% 4 Star:0% 3 Star:3% 2 Star:15% 1 Star:78%
3% Recommend This Brand
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Posted on Jul 23, 2020

Product showed little or no results

By Henry K., Brigham City, UT, Verified Reviewer

Product showed little or no results. Did not know I was signing up for a subscription. Very obscure wording in the ad. Called and canceled subscription, stopped receiving the product, and am still being billed each month. I feel this is a predatory company that takes advantage of people and once you are sucked in makes it near impossible to cancel.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Ethics

Helpful Review? 18 People Have Voted

Posted on Aug 18, 2020

Don’t even order once!

By Crystal S., Venice, FL, Verified Reviewer

Order once and then unknowingly get caught up in an auto charge where they won’t reverse charges and YOU have to pay shipping to return their product back to them. Don’t even get caught up with this shady company! Spend your money elsewhere.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Lying

Thieves

Shady

Helpful Review? 18 People Have Voted

Posted on Aug 27, 2020

Does not work!

By Melissa W., New Mexico, Verified Reviewer

I ordered the special trial offer and used it for 30 days as directed. My teeth are not whiter. When I realized I had been automatically charged for another shipment, I called customer service right away to cancel and was told it was too late. You called within an hour of being charged! Now I have to return the shipment I was sent and didn’t want. Do not order this product unless you want to waste time and money!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Fast shipping

Doesn’t whiten teeth

Automatic withdrawal of funds after first order

Refusal to cancel order

Helpful Review? 16 People Have Voted

Posted on Sep 23, 2020

Scam alert!

By Bill V., Arizona, Verified Reviewer

When you buy to try it, you will be surprised to find out that they have signed you up to get it forever. When they send you an email about your first "surprise" shipment, you will call them, but they will tell you it is too late to cancel that shipment and will argue with you about canceling at all. Then they will charge you $72 for 3.8 ounces.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

This is nothing but a marketing scam

I wouldn't recommend this to my worst enemy

Helpful Review? 14 People Have Voted

Posted on Nov 20, 2020

Beware!

By Richard V., Nanuet, NY, Verified Reviewer

Ordered buy one get on free, used for a month and did not see any difference. Then the following month received a charge on my card.

Tried emailing, came back as undeliverable, calls never get answered. Finally had to reverse the charge and cancel my card, so they couldn’t charge again.

Read the fine print! It’s a shame but we have to protect ourselves from these scam companies.

DON’T buy from this company, save yourself the headaches of dealing with these people!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Mar 20, 2021

Painful!

By Laurie M., Scottsdale, AZ, Verified Reviewer

Prior to trying this 60-day free trial, I had used Crest White Strips but, without fail, the last day I'd experience some tooth sensitivity. After just 3 days of using this product, my teeth were so sensitized I couldn't fall asleep that night. After calling them and telling them I wanted a return, they told me I had a 60-day trial period so suggested I wait a week and start using again two days a week. After 3 weeks, NO improvement so tried three days a week for another 2 weeks without improvement. Called them the day before my order date at the 60-day period and they told me they had to receive the package back by the 60-day date. I explained it wasn't even delivered until almost a week after the order date, they told me to upgrade shipping to include tracking and told me to call with the info and they MIGHT refund. Crooks, so I'm reporting to AG's office and BBB.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Easy to use

Extreme tooth sensitivity

Didn't whiten

Helpful Review? 6 People Have Voted

Posted on May 15, 2021

Do not buy! Subscription impossible to cancel!

By John M., Minneapolis, MN, Verified Reviewer

I have asked them to cancel my account three times now. Yet they charged my credit card and sent yet another $55 toothpaste package today. Do not buy unless you want never-ending charges.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Not a bad toothbrush

Unsavory business practices

Helpful Review? 5 People Have Voted

Posted on Aug 17, 2021

Rust removal is not for your teeth

By Raphael G., Los Angeles, CA, Verified Reviewer

I agree fully with the previous complaints - another scam attack on the oral market with a product that should be solved to remove rust from your snow shovel, when applied will melt the enamel off your teeth.

Indeed I was charged twice, $25.91 within a two-day period, because the "hidden" contract locked me into auto-pay. When contacting the helpline, an operator tried to explain away the reason why this happened. If any of you really intend to make a dent in these fraudulent companies, file a fraud complaint with PayPal, this way they will disassociate from providing their financial platform to these low-end offers.

Sorry if you find yourself reading this, even a good soul once in a while stumbles. Prevent others from getting lured into their scam.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

The idea it would work

The locked-in payment fraud

Helpful Review? 4 People Have Voted

Posted on Aug 18, 2021

Buyer beware!

By Kimberly M., Fort Lauderdale, FL, Verified Reviewer

The whitening product is ok but not revolutionary! The customer "service" is AWFUL. Called twice to cancel and they still sent another tube. I called again and they promised to not charge me and sent a prepaid label. When I returned the product they charged me $10 to return. This company does not know the meaning of cancel, or honesty. Do yourself a favor and find an alternative to Smileactives.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Product was ok

Customer service

Time spent calling customer service

Dishonesty

Helpful Review? 4 People Have Voted

Posted on Mar 2, 2022

Smileactives auto-enrollment

By Christopher D., Jacksonville, NC, Verified Reviewer

Hello,

I’m a victim of the Smileactives auto-enrollment. They unknowingly enroll you into their program. I’m working on getting a full refund! This is ridiculous.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Auto enrollment

Scam

Customer service

Helpful Review? 2 People Have Voted

Posted on Jul 31, 2022

Stay away from this company!

By Jayn K., Tampa, FL, Verified Reviewer

This company continues to take funds out of my checking accounts months after it was canceled. This is an unethical company that commits fraud and inhibits your ability to cancel once you give them banking information. There is a website from BBB that is dealing solely with this company. I urge you to file an immediate complaint with them if you experience what I have with them!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

High percentage of H2O2

Company is fraudulent

Unable to cancel automatic withdrawals

Continues to keep me in system even though I have canceled membership several times

Helpful Review? 1 Person Has Voted
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