SmileDirectClub

Met with Desireé and the experience was great.

She helped me understand the process and the outcome that is expected of the product. Answered every question I had and made me feel confident in the process. Thank you.

Bottom Line: Yes, I would recommend this to a friend

My experience started when a Smile Bus came to our area and I decided to give it a try. First, the Smile Bus experience was fantastic, upon leaving the Smile Bus I was super glad that I had kept my appointment. I received my box of aligners in a short amount of time, set up my online account where I could view the 3D image of what my smile would look like. I especially loved how they would text me every week to remind me to change out my aligner and when to send in pictures of my progress. That small detail helped me stay on track! Each time I changed my aligners I compared it to the 3D image online and it matched up perfectly. The few times I had to contact customer service with a question or in need of replacement accessories such as the hook to pull the aligners out or a new storage box (or when I accidentally threw out an aligner in the trash), it was shipped to me immediately and I had it quickly. I also found that the stickers placed in the box to remind me of certain milestones such as when it was time to order my aligner retainers helped to keep me on track as well. I just finished my treatment plan and am now wearing my retainers. My experience has been a great one with this company.

Bottom Line: Yes, I would recommend this to a friend

I visited the SmileDirect Center in a local CVS. Katie, the on-site SmileDirect Dental point of contact was very helpful and walking me through the whole process. She was well informed with the policies and options available. The dental scan process was thorough and still did not take a long time. It’s was a great experience. All I have to do now is to wait for the aligners to be delivered.

Bottom Line: Yes, I would recommend this to a friend

This place is amazing! I’m so happy with the progress of my new smile! It couldn’t be easier to do this! Don’t hesitate to take the first step to a better smile. I wish I had done it years ago! You can also use the alloy era as whitening trays and really have a dazzling smile!

Bottom Line: Yes, I would recommend this to a friend

I had my first visit and it was wonderful. Lay was very good, and she helps me to understand about my journey to having a great smile. I will be recommending this to family members and friends. Wonderful visit!

Bottom Line: Yes, I would recommend this to a friend

I have an SDC location locally, so I was able to go in and get the free scan, without having to do the trays myself. Very impressed with the Customer Service, and also impressed with the equipment and accuracy of the scan. The tech also pointed out a spot on one of my teeth that I should have checked by a dentist, and it turned out to be an issue that needed fixing!

I'm reading a lot of August reviews about "weeks turning into months" waiting for the initial trays, and responses from SDC that they were backordered, but that they should be caught up now (as of today's date). I really hope I don't have to wait 3 months for the trays that are supposed to only take 4-5 weeks to arrive (which is a long time, IMO, anyway, but so be it).

But so far...so good. I'll come back and update after the process is complete.

Bottom Line: Yes, I would recommend this to a friend

We had an amazing experience. We were a little anxious initially, but were so impressed with the friendly, professional service we received. Razan was great about explaining everything and quickly put us at ease. We will definitely be recommending SmileDirect to everyone we know.

Bottom Line: Yes, I would recommend this to a friend

Jeanine in the Jackson-Flowood area was such a great help, she explained everything thoroughly and I can’t wait for my SmileDirect journey. The crew was amazing and I loved the scenery. The atmosphere and positive attitudes were so welcoming I loved it. I would recommend going here for anybody looking to change insecurity or just a better smile. Thank you so much.

Bottom Line: Yes, I would recommend this to a friend

This would be my 2nd (and hopefully last) visit to this SmileShop, and the experience was just as informative, quick and painless as the first visit. Unfortunately, I chipped a small portion of my tooth after I had already taken a 3D scan of my teeth and ordered the first set of aligners. So, I just had hoped that it wouldn’t have been too detrimental to the progress of my treatment plan and decided to wait until the end to give myself the benefit of the doubt, but on the contrary to what I had anticipated, the extent of the chipping of my tooth did, in fact, contribute to not receiving the best possible outcome of the perfect smile I wanted. Despite this unfortunate occurrence, SmileDirectClub and it’s amazing staff were able to get me an appointment the same day and get my new 3D scans updated so I could get the correct/most effective aligners that would perfectly fit my teeth. I cannot be anymore appreciative of these amazing women and their genuine interest in my concerns. More specifically, they not only valued my opinion(s) of how I perceived my progress to be at the end, but they also shared my same objective of wanting my end result to be one that I could be proud and happy of. If I could give them each 5/5 stars I definitely would. So this review will have to serve that purpose. Thanks again, Melinda, for your expertise in my very first assessment over 6 months ago and initially making me comfortable with this process. A special shout out to Monique for getting me in the same exact day as I called (within an hour) and being readily available to get me back on the right track to a beautiful and happy smile. Also, thank you for being so supportive and encouraging...it’s hard to come across people at their place of business who seem to express total genuine interest in what customers have to say.

Last but certainly not least, I would like to say a BIG thank you and give an honorable mention to, Emily, thanks for coming in and retouching my scans so that my newest l set of aligners we’re on point (or shall I say aligned) with my goal of achieving the most perfect/straight teeth that any gay (yeah I meant to say this) could dream of. Thank you again, SmileDirectClub, for your incredible product. There is no question as to why you’re arguably the best alternative to braces on the market. You definitely make me smile!

Best regards from one truly happy member of the club.

Bottom Line: Yes, I would recommend this to a friend

I had an amazing experience in the Smile Bus in Killeen, Texas today! Lisa and Lacey were very friendly and provided me with great information. I was nervous when I first arrived but they made me feel so comfortable. I’m so satisfied with how the appointment went, I’m sitting in my car next to the Smile Bus writing this review. I couldn’t wait! And I can’t wait to start this journey. Thanks ladies!

Bottom Line: Yes, I would recommend this to a friend

Was very impressed with Vanessa and Brittany who helped me with my first appointment. They were very professional and did an awesome job explaining everything to me.

Very happy and excited to start using the clear braces.

Thank you.

Bottom Line: Yes, I would recommend this to a friend