SmileDirectClub

My process was great in the beginning. The scan at the Smile Shop went well, and aligners arrived on time. However, results were not as they initially appeared on the treatment plan.

I needed certain tooth movements that would need attachments on the teeth to achieve, and being that the person I interacted with was not the actual doctor, it seems that my needs and concerns were never communicated through the chain. I wish that they would just say "We can't address that issue, this may not be the best treatment option for you," but instead they just collect the money and straighten your teeth as much as seems possible by their technology.

My final retainer was also completely miss-shaped upon arrival in that it did not fit over my gums. Customer service was clearly not familiar with my files or individual case, and I was frustrated to receive scripted responses instead of the information that I actually needed pertaining to my case. It felt more like an FAQ page than a conversation with a person.

In the end, SDC ended up being a major waste of time, money, and effort for me. I'm now going to have to pay double for Invisalign to actually address my issues with a real doctor and the proper technology.

Bottom Line: No, I would not recommend this to a friend

Requested a replacement on May 9th, 2019 for aligners that cracked right down my front teeth while putting on a new set. Called immediately and was told they would ship 10/14 business days - turned into one delay after another. I finally got a ship date for today, 6/21/19, and now being told 7/5/2019! The current aligners I have had to wear for over a month are literally chipping off in my mouth, I have holes in the top of teeth from them falling apart. This is a huge disappointment! I would not recommend SDC to anyone.

Bottom Line: No, I would not recommend this to a friend

I showed up 45 minutes early. Because I had never been to their office. When I arrived the staff offered me water. She immediately informed me if one client ahead of me. We talked about books and our interests until it was time for me to get my 3D scan of my mouth. At this time, all questions were answered by Jasmine and another gal.

Thank you for being so friendly and professional.

Bottom Line: Yes, I would recommend this to a friend

I just went in today and I was very impressed with the way Megan handled everything. The cost is 1/3 of the competition and there was no high-pressure selling. Megan simply asked what I thought of the process and offered a couple of options for purchase. When I saw the price it was a no brainer. I'm 54 and never had braces and have been self-conscious about my lower teeth all my life. I'm excited to start to say the least.

Bottom Line: Yes, I would recommend this to a friend

I went into a SmileDirect location at CVS. I had a great experience and the people working were very nice and Shinea was incredibly helpful. Would totally recommend! I've already told all of my friends about it and I can't wait to get started!

Bottom Line: Yes, I would recommend this to a friend

I enjoyed my experience today from beginning to end. The staff was nice and friendly. I recommend Jeanice and Alica because their spirits were high and I felt comfortable. Eric also did well in making sure we were seen within an appropriate time frame.

Bottom Line: Yes, I would recommend this to a friend

Disclaimer - my SmileDirectClub experience was in 2017/2018. My Candid experience was in 2019. Maybe they have improved.

I had minor crowding. SmileDirect (SD) built a 7 month, 21 tray plan. SD delivered only 6 trays to start, promising others would follow on schedule. Trays were flimsy (thin) and rough, causing bleeding and irritation. Scheduled deliveries were HORRIBLY late, trays wore out before deliveries that were over a month late arrived. Ill-fitting trays along with late deliveries resulted in me having to abandon the treatment. My teeth just moved back to their pre-treatment positions.

I tried again later with Candid. 4.5 month, 9 tray plan. All trays delivered at once. Trays were sturdy and VERY comfortable. No irritation. Worked perfectly. 5 stars.

Most importantly, I had a chance to compare the actual planned movement of my teeth. SD plan in retrospect made no sense. Protruding tooth to be aligned without first making room for it!

Candid plan made room first, then aligned teeth. In shorter time.

In hindsight, it looks like my SD plan was made by a technician. It looks like my Candid plan was made by an orthodontist.

Bottom Line: No, I would not recommend this to a friend

I have had a great experience so far with SmileDirectClub. The aligners arrived about 4 weeks after my screening. The first pair was unbelievably uncomfortable, but I was told that was to be expected. I accidentally bent one of the ridges the first time I tried taking them out. That caused a sore inside if my cheek, but that was entirely my fault. I haven't had any problems since then.

I've followed the instructions to the letter and everything seems to be on track. My teeth are definitely straightening. My friends and family have noticed a drastic difference in the three months I've been wearing them. I love the whitening kit. My dentist also told me that my teeth are looking beautiful.

The aligners are very easy to keep clean. I soak them in Efferdent while I brush my teeth and wash my face, every morning and night. I regularly floss and brush after every meal. I have had zero stains or discoloration...and I drink coffee all day and smoke a pack a day. No joke.

So I'm pretty happy with the product. I haven't had to contact customer service yet, so I can't comment on that. However, during my screening, the ladies at the Avon Indiana location were spectacular! I was 15 minutes late because of traffic and I was their last appointment for the day. They still took great care of me and were beyond friendly and attentive. They answered all of my questions thoroughly and were knowledgeable about the process.

Bottom Line: Yes, I would recommend this to a friend

16 years ago, I had an incident that messed up my front upper teeth, and knocked out my bottom front teeth. I have a partial on the bottom, but the upper teeth are still there and look bad. I have been embarrassed by my smile ever since, but couldn't afford regular/traditional braces. I'm finally at a point in my life where I am able to spend money on myself instead of my (now adult) children, and I was SO excited to learn that SmileDirectClub was willing to help me with this! They said that me having a partial on the bottom wouldn't matter, since they were going to only give me alignments for my upper teeth. I sent in the photos and the impressions, and was then sent an e-mail stating that they wouldn't do it. I called to find out why, and I was told that it was because I had a partial on the bottom. I actually shed a couple of tears, because I honestly thought my days of being embarrassed by my smile were about to be over.

Bottom Line: No, I would not recommend this to a friend

I have been emailing with SmileDirectClub for months now about concerns I have and each time I receive a response with explanations of what steps to take, I go ahead and do that. Then a different person responds with some other steps and I do that and when I ask for updates on what is happening all I get is another different person saying they haven’t received anything from me and it just keeps going that way and nothing has gotten resolved. I've literally given up on trying to get any sort of help or assistance. Why don’t they have account teams that take care of this and actually check and follow up with people to make sure they are happy? The straightening works but you are on your own after it’s over.

Bottom Line: No, I would not recommend this to a friend

I have had such problems with SmileDirectClub. They don't move my teeth as much as they need to in order to get the next set and when you reach out to them they either don't get back to you or have you jumping through hoops. If I knew then what I knew now I would not have taken this route. It takes forever to hear back from someone, if you even do hear back and multiple follow-ups. I don't know how they stay in business with the poor service that I have experienced.

Bottom Line: No, I would not recommend this to a friend