SmileDirectClub

The process was so fast and easy, I was in and out in under an hour. The staff on hand was very friendly and helpful. I was walked the process step by step. My tech was named Madison and she was wonderful, very full of energy, and made me feel very comfortable.

Bottom Line: Yes, I would recommend this to a friend

I have been happy with my decision to go with SmileDirectClub thus far. I opted to have a scan done at a Smile Shop - this was a no-brainer for me. There was a location nearby, why wouldn’t I leave it to the pros? I had braces in middle school, so my needs are on the minor end - fix shifting caused by not wearing my retainer.

The scan went well; there was no wait, I was in and out in 20 minutes. My scan was completed on 6/13, the 3D smile model was delivered, as promised, two days later, and I received my aligners on 6/30. I am halfway through my first set. The aligners fit well and are not too painful yet.

As luck would have it, a molar that I had a large filling in about a year ago abscessed the day my aligners arrived.

Bottom Line: Yes, I would recommend this to a friend

I was in and out. Everyone is as very friendly and helpful. Tia explained everything as we went through the process. It was a great experience, I look forward to my new smile, and I would recommend SmileDirect to anyone who is a little self-conscious about their smile!

Bottom Line: Yes, I would recommend this to a friend

I love this company. I tried another similar one and could never get my pics and impressions to pass muster. So I went to my local SmileDirectClub office and had the 3D scan. The office staff was very friendly and gave me all the information that I needed. My aligners were supposed to arrive in 9 weeks but actually got to my home in about 4 weeks. I'm on the third out of 10 aligners and am loving the results! I hate to hear people have had bad experiences because treatment has really been effective and easy for me. I will say that I consulted a local orthodontist to see if I was a good candidate for Invisalign first. She said that I was the ideal candidate. So instead of $6k, I paid $2k for a new smile!

Bottom Line: Yes, I would recommend this to a friend

I’ve struggled with my smile for years, and never had the confidence to show my teeth in pictures. My parents never could afford braces as a child and as an adult in sales, I didn’t want to start wearing wire braces at 27 years old.

Side note: the SmileDirectClub invisible braces did not fix my overbite, which I knew going into it, and it really wasn’t too much of a concern to me (Invisalign can’t help either, only wire braces will help with an overbite)

My timeline is as follow:

3/6 - 3D scan at Smile shop.

3/7 - received smile plan/signed up and made my first payment (my 3D smile was very accurate and even showed each chip in my teeth).

3/26 - received kit (no update emails received during the two weeks, so I had no idea what stage my braces were in. Many people get updates as they are being made, trimmed and shipped. Since I received them in ONLY 2 weeks, I have no complaints!)

7/20, on month 5, day 2 - so far no problems with retainers fitting (had to trim ends on a few because cutting into gums), no mixups of wrong packaging. Results match my Smile plan, if not better.

7/20 - placed order for retainers (I had heard horror stories of people not getting them for months and not having them when their treatment plan was over, so I ordered a little early. My retainers came within 3 weeks. I previously moved around month 4 and updated my address in my profile, but asked customer service what address they were sending to just to be sure; they, in fact, had my old address, so we had to update it on their end. I didn’t have any issues, but I highly recommend contacting them directly if you change addresses).

9/14 - my 6-month treatment plan is finally over and my teeth are SO much better! I smile in all my pictures now! My teeth are also much whiter because of the care that you HAVE to take while you're wearing them.

Wear time/eating - you’re supposed to wear your retainers a minimum of 22 hours a day. I’ll be honest and say I wore them more like 20. I like to eat, so I took them out more than 3 times a day, but I always flossed, brushed and rinsed off my braces before putting them back in. If I wanted a drink other than water, I just popped them out, had what I wanted, then swished around some water and popped them back in.

Pain - the first 24 hours of most sets were the worst. Mostly just a lingering, really annoying ache and sometimes headaches, But after that, the pain and sensitivity went away pretty quick. My very first set, M1 W1, was the absolute worst, it hurt so bad I almost gave up right then! After the first couple days of my first set, I never experienced the pain like that again on my other sets.

Most people didn’t even realize I was wearing braces and you can’t tell in any pictures. It’s a little inconvenient since you can’t just have a cookie or a small snack without having to go through the whole floss, brush, clean process, but some people have said that helped them lose weight. In the end, any pain and inconvenience were so worth it! I never experienced any of the customer service issues or issues with switched packaging, or issues with the braces fitting that I’ve read elsewhere.

Bottom Line: Yes, I would recommend this to a friend

I feel the need to write this since the only people that seem to leave reviews for this product are all angry. It's really sad. You should take into account the people that enjoy this service but don't care enough to review it. Angry people leave angry reviews because they think their opinion needs to be out there.

Anyway, I've never experienced any problems with my treatment. I had to get refinements once, but that was because my teeth weren't moving according to plan. Ever since then my teeth have been moving perfectly. As long as you practice protocol of only drinking water with them in and brushing immediately after eating, you'll never experience a risk for cavities. My teeth are whiter and cleaner than ever before after starting. I can't wait to see the full results once I'm finally finished.

Bottom Line: Yes, I would recommend this to a friend

Today, I had a 3D scan hosted by Shelby. This individual was kind and very knowledgeable on what she had to do with explaining everything on Invisaligns. She helped me understand better about what SmileDirectClub exactly does for people like myself. I'm hoping by posting this review I could possibly win free aligners!

My experience at SmileDirectClub was very promising and I look forward to my smile journey!

Bottom Line: Yes, I would recommend this to a friend

My whole experience has been fantastic. My aligners arrived quickly, they've all fit, I've had no cavities at my dental appointments, and SmileDirect has been super responsive if I've ever had questions. I've even contacted them through Instagram to order a whitening light, and they replied back within minutes. My smile is looking amazing, and I'm a little over halfway done. I highly recommend this company!

Bottom Line: Yes, I would recommend this to a friend

Ok. I just read all the reviews on this site and felt like I should reply. Two months ago I began the process with SmileDirectClub. I went in for my 3D scan, was approved within a week and an email told me that I would receive my aligners in 4 to 5 weeks. I actually received them in far less, around a week and a half. I was very surprised. I am early in the treatment so can't give a review on the outcome yet. I will edit this review and post a ton of reviews elsewhere once complete. I decided to go on and leave the review because of the other reviews I read on this site.

For the most part, it is going very well. I was curious about the outcome so started reviewing the reviews of those who completed it. The thing that caught my attention with the reviews I read here was all the reviews were on difficulty with communications. I don't know if this is an issue from past months or they just had a very different experience than I, but my customer service experience has been amazing. I have reached out to the dental team three different times (I am very detailed and want this to be perfect). At every point, they have responded within 24 hours and given me a detailed response when I asked for it. I have been very impressed with the communication. Not sure if they just had bad experiences or if SmileDirect is reading reviews and making adjustments. Regardless, they are doing amazing so far!

Bottom Line: Yes, I would recommend this to a friend

I am on the last aligners that I had purchased with SmileDirectClub. I just ordered my retainers so I think I can now give a review of the Club. Overall, great experience. Very friendly staff at both online and at their physical locations. I had a total of 2 mid-course corrects but still I am on-time to finish the course. I received my aligners in a timely manner; even when their notification system was way off and sometimes just completely wrong.

The only wish I have is for IPR (look it up if you don't know) to be an option to the plan. I could not find a dentist to do this for me because of insurance liability on their part, so I ended up doing IPR self - not suggested, but out of desperation.

Anyway, I would do it all over again, and I would only recommend this program to those who need minor changes. For me, I just have minor overcrowding at the bottom, and my top teeth were just fine.

Bottom Line: Yes, I would recommend this to a friend

I went in for a consultation, and the staff was so welcoming and very educated and knowledgeable about the product and how it works.

Fern did a great job in explaining every step in detailed; I got started after she finished explaining.

Bottom Line: Yes, I would recommend this to a friend