SmileDirectClub

I had been hesitant to try SmileDirectClub and I had wasted my time with other dental offices that just gave me the run-around. SmileDirect is straight to the point of what I want and made the visit such a breeze. Now I can move forward with the smile I have longed for. No more hesitation, looking forward to stepping into 2020 with a perfect smile.

Bottom Line: Yes, I would recommend this to a friend

The people are very nice. The lady (Taiba) who did the scanning was very nice and the whole experience was wonderful. After the scan, they give you an LED whitening light which I didn’t know about so it was cool that they give that after. Overall it was a good experience and would come back again. 10/10.

Bottom Line: Yes, I would recommend this to a friend

Was a fantastic experience aside from making me feel like I had to put money down right that moment, as much as I wanted to I couldn’t. And I haven’t gotten my $30 Amazon gift card so I would tell my friends 100% to go here.

Bottom Line: Yes, I would recommend this to a friend

They're so kind and they explain everything and they want to know what and if we understand everything and it’s just an amazing environment to be at and to get my Invisalign with. I would recommend them to anyone in need of a new smile. They're very gentle when they examine people unlike other dentists.

Bottom Line: Yes, I would recommend this to a friend

My SmileDirectClub SmileBus experience was very quick and pleasant. When I got there I signed in on an iPad with my email and then the appointment started. Ryan (SmileGuide), the dental assistant, was very nice and answered all my questions that I had. He made the scan process quick and easy with his steady hands and his prior dental knowledge and know-how. Ryan and the rest of his team were welcoming and made the whole appointment "quick and painless". Bus 1, Williamsburg, VA.

Bottom Line: Yes, I would recommend this to a friend

I had ordered aligners a year ago, but returned all, inside of left bottom protruded way out. A molding problem. They were great on accepting the return and refund money. Ordered again. Just received aligners. Both top and bottoms have excess plastic along the bottom of tooth mold, on the inside, perpendicular to the tooth. Bothers and hurts my tongue.

Tried filling, but found I could very carefully cut with sizzles the excess plastic, leaving a small edge along the tooth molded shape. No sharp edge now. So I will check each set of aligners, and get rid of excess plastic. They are very comfortable now. You just have to be very careful cutting, leaving a little edge to support the molded shape.

Bottom Line: Yes, I would recommend this to a friend

Hannah was awesome! She was so informative. She took her time to explain everything and answer any and every question we had. Everyone in the office was very pleasant and it was a great experience overall!

Bottom Line: Yes, I would recommend this to a friend

I needed to make a course correction 4 months into my treatment as a gap had opened up between my two front teeth. The first replacement aligners did not fit and by the time I received the correct set, there was a four-month wait time. There were a few calls and emails and it never seemed my case was given any sort of priority given I was in mid-correction. I appreciated I didn't have to go to the dentist monthly, but am not sure if I would recommend. It will depend on how long it takes to get my first set of retainers as I ordered them a week before the recommended order date.

Bottom Line: No, I would not recommend this to a friend

The product that SmileDirectClub produces to improve your smile works great and is very affordable. As long as you are okay with their poor customer service and inability to keep their promises and production and ship times, this is a great choice. It has been my experience that on the surface, they try to make you feel like they care and will deliver on their promises. When I first ordered my aligners, I was promised 4-6 weeks for them to arrive. After multiple calls, they finally arrived at 11 weeks. When I had to have a re-scan after the end of my 6-months of anglers, they scheduled them to arrive in 4 weeks, they arrived after 8 weeks. When I ordered my retainers on 10/14/2019, the order was never placed by the customer service representative, I called back on 11/26 to check on my order which was supposed to arrive in 4 weeks and was informed that it was not ordered and they would NOT expedite an order. They made excuses and promised again to have the retainers in my hands no later than 12/17. I won't believe it until I see it. The customer service representative also stated that he would personally watch my order, making sure it got to production and then would personally call me when they were scheduled to ship. Other customer service representatives have offered the same but none have follow-through. SmileDirectClub has a great business model and product, but their service is the absolute worst and they will fail if they don't fix it. BAD, BAD, BAD.

Bottom Line: No, I would not recommend this to a friend

Cancel that 1 star, People of Richmond, you all need to be very aware of SmileDirectClub in general. In April my daughter arranged for a fitting, we paid an initial $250 deposit and agreed to pay $80 per month. Six weeks later the teeth aligners arrived but after a couple of days they started to make her gums bleed, we complained and returned the teeth aligners to the location in Richmond, we were waiting and waiting. Four months went by, every time we called we were promised over and over again that the teeth aligners would be arriving any day, obviously we had enough and canceled, after two more months of phone calls between SmileDirectClub and their so-called finance company, we were told that we would only be receiving the $250 deposit and that I would not be receiving the 5 months of payments because I had received the product earlier? Makes no sense except that there just out to rip off customers of their hard-earned money. Ruthless company.

Took a chance on another company and it’s all good now.

I wish someone had warned me like I’m warning you.

Just walk away.

Bottom Line: No, I would not recommend this to a friend

I did not go through with my aligners because the plan was not realistic for me. However, I did want to write a good review for my Smile Guides, Yaritza and Sami! They did an amazing job taking me through the process!

Bottom Line: Yes, I would recommend this to a friend