SmileDirectClub

I went in for the consultation and Arlene was so kind and patient! She took her time with me and explained everything and answered all of my questions! And my kids came with me and all the staff was so sweet. Can’t wait to get accepted.

Bottom Line: Yes, I would recommend this to a friend

Ok, so some of these reviews hit home, like the tongue getting cut up a bit and the gum. But imagine if you got metal braces, it would be incredibly worse. My Boyfriend says I made a good choice not getting metal cause they don't just cut your tongue the cut up your entire mouth cheeks behind lips and all. I remember when he had braces and he still has scars and indents today. You absolutely have to go get them scanned and follow their directions to the tee (read everything and repeat). The tool they give you I'm not fond of but I see the need for it when I used my nails to take the top off it made grooves sharp indents the ended up cutting into my gum. I filed it down so it's fine now. I get many compliments on how clear the braces are and the whitening kit is awesome. Customer service is great and I got my braces the day after my birthday.

Bottom Line: Yes, I would recommend this to a friend

Diana did a great job in helping provide me and my mom a great experience! She was very kind and answered all of the questions we had. We got our evaluations done in a timely manner and didn’t feel rushed. She worked with us very carefully in order to make sure we understood the product!

Bottom Line: Yes, I would recommend this to a friend

I just want to start off by saying that I had a wonderful experience, they made me feel very comfortable and welcomed. I can’t wait to begin my journey, I would definitely recommend. All my life I wanted to fix my teeth and I finally found the perfect place to do it. Thank you so much to everyone at SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

I had my initial visit with Erika at the King of Prussia Location about a little under 3 weeks ago. She was very sweet, helpful, knowledgeable, easy to talk to and I admired most that she was honest with me. I also learned that these women are dental professionals, ie dental assistants, etc. I was very skeptical for some time. With my dentist hounding me to get Invisalign through her dental practice; I wanted to weigh my options to see what’s out there because financially if I did not have to spend I did not want to. I came across Smile Direct Club through an Instagram ad. I wasn’t sold after my first attempt at scheduling a consult. I was not solid on my decision so I canceled it and decided to read the millions of reviews and watch the personal stories and that’s what sold me, it was more positive comments than negative. I decided to step out on faith and went with my gut. Y'all, they had top of the line radiology equipment so I was already ready to begin the process when I was able to see the before and after of my new Smile journey. I just received my box today and I am getting started on my first set of aligners. Wish me luck and stay tuned!

Bottom Line: Yes, I would recommend this to a friend

I went into SmileDirectClub in Santa Rosa and left my appointment feeling very positive about the whole experience. Meg and Tienne were professional, informative, and friendly. I just did my first whitening treatment - hard to believe that just one treatment could make a visible difference. I’m all smiles!

Bottom Line: Yes, I would recommend this to a friend

When going to one of the locations, they were so happy to see me, pleasant, fast, and very understanding of the product and so forth. Very professional, discuss and break it down to your upcoming 6 months change, and if anything happens what to do and just a very good experience, hope to see what the next 6 months will bring. Never got any braces or anything, it’s a fresh new start and as a visit to the office very pleasant and worth doing. Can’t wait.

Bottom Line: Yes, I would recommend this to a friend

My appointment was on time. Brooke and Kenyatta were very professional yet funny. During the 3D image, I was very comfortable. Kenyatta was wearing her aligners, she looked happy. I was worried about my speech with the aligners but Kenyatta was speaking clearly! Can’t wait to get my aligners!

Bottom Line: Yes, I would recommend this to a friend

My experience with SmileDirectClub has nothing short of extraordinary. From the ultra-friendly staff of professionals, to the exceptional responsiveness of their customer service team, to the well-designed treatment plan and finally...the successful outcome...SmileDirectClub is the real deal. The 3-D scanning process is technologically unbelievable and the carefully designed treatment plan far surpassed my wildest expectations. I felt as though I was the ONLY patient they had. Emails were immediately responded to by a person, not some automated response system. Every contact I had with SmileDirectClub representatives was super positive and effective. It only took 2 weeks to receive the 7-month set of trays. A special shout-out to the Germantown Maryland team of Latoya and Tsion. They were super friendly and helpful. It was interesting to find out that SmileDirectClub encourages their employees to watch "Ted Talks" motivational YouTube videos every day. I guess that's part of the reason what every one of my contacts with reps was very upbeat and positive. Cheers to SmileDirectClub! A wonderful company providing a much-needed service.

Bottom Line: Yes, I would recommend this to a friend

I wrote this many weeks ago. I was mad that it took a few days to call me back. The day after I wrote this a specialist called to help me navigate the issue. They were very caring and stayed in touch. They were amazing. So even though it didn’t work for me I read a lot of success stories. So their customer service was amazing, which means a lot. Thank you, SmileDirect Customer Service gets an A+. I will give customer service 5 stars.

Bottom Line: Yes, I would recommend this to a friend

Sam & Sam are the best they made me feel very comfortable and treated me very well, they even played with my son there. I’ll recommend SmileDirectClub to my friends and family.

Bottom Line: Yes, I would recommend this to a friend