SmileDirectClub

I had the most amazing experience with Nikki in Newport News! She, along with Jamila had a wonderful personality with picture-perfect customer service and their teeth were amazing. They made me feel great about what I was getting and questions were answered to my satisfaction. The technology of the 3D Scan of my teeth was AWESOME! The scan was exactly how they look now. I've received my "new smile" of the progression of how my teeth will look for the 6-month plan. I'm excited and looking forward to February 2020 when the plan will be completed. It'll be my birthday month...YEAH!

Bottom Line: Yes, I would recommend this to a friend

The process of the aligners was fine, but as soon as I got my retainers, everything fell to pieces. My first set of retainers was lost and I ordered a new set that was supposed to take 2-3 weeks to arrive, however, it's been two months and I just received them today and they're the wrong set. This company has been absolutely miserable to work with the last two months. Every time I called, they had no record of any previous calls or even that the retainers hadn't arrived and we would start the process all over again. They would tell me they would follow up in 3-5 days, which never happened, and was even told that they would arrive on a certain date, which also never happened. Needless to say, my teeth have shifted back. What a waste of time and money. This has been a terrible experience. Will never recommend them.

Bottom Line: No, I would not recommend this to a friend

I have been emailing with SmileDirectClub for months now about concerns I have and each time I receive a response with explanations of what steps to take, I go ahead and do that. Then a different person responds with some other steps and I do that and when I ask for updates on what is happening all I get is another different person saying they haven’t received anything from me and it just keeps going that way and nothing has gotten resolved. I've literally given up on trying to get any sort of help or assistance. Why don’t they have account teams that take care of this and actually check and follow up with people to make sure they are happy? The straightening works but you are on your own after it’s over.

Bottom Line: No, I would not recommend this to a friend

As of today, which should have been my first day without requiring liners and the completion of my 5-month process...

I did get the liners from month 4-week one, but I'm still waiting for the second set that was wrong from month 5.

They are more than happy to reach out and ask what they can do to help, as long as it doesnt involve providing you a date that they will fix their mistakes.

Bottom Line: No, I would not recommend this to a friend

Love the environment, just to begin with a super clean waiting lobby. Great water, the staff named Autumm was super sweet and nice, explaining everything into great detail. Didn't miss a thing. Great personality to get along with and to make you feel comfortable and not rushed on what decision you tend to make. Great free stuff also.

Bottom Line: Yes, I would recommend this to a friend

16 years ago, I had an incident that messed up my front upper teeth, and knocked out my bottom front teeth. I have a partial on the bottom, but the upper teeth are still there and look bad. I have been embarrassed by my smile ever since, but couldn't afford regular/traditional braces. I'm finally at a point in my life where I am able to spend money on myself instead of my (now adult) children, and I was SO excited to learn that SmileDirectClub was willing to help me with this! They said that me having a partial on the bottom wouldn't matter, since they were going to only give me alignments for my upper teeth. I sent in the photos and the impressions, and was then sent an e-mail stating that they wouldn't do it. I called to find out why, and I was told that it was because I had a partial on the bottom. I actually shed a couple of tears, because I honestly thought my days of being embarrassed by my smile were about to be over.

Bottom Line: No, I would not recommend this to a friend

I have had a great experience so far with SmileDirectClub. The aligners arrived about 4 weeks after my screening. The first pair was unbelievably uncomfortable, but I was told that was to be expected. I accidentally bent one of the ridges the first time I tried taking them out. That caused a sore inside if my cheek, but that was entirely my fault. I haven't had any problems since then.

I've followed the instructions to the letter and everything seems to be on track. My teeth are definitely straightening. My friends and family have noticed a drastic difference in the three months I've been wearing them. I love the whitening kit. My dentist also told me that my teeth are looking beautiful.

The aligners are very easy to keep clean. I soak them in Efferdent while I brush my teeth and wash my face, every morning and night. I regularly floss and brush after every meal. I have had zero stains or discoloration...and I drink coffee all day and smoke a pack a day. No joke.

So I'm pretty happy with the product. I haven't had to contact customer service yet, so I can't comment on that. However, during my screening, the ladies at the Avon Indiana location were spectacular! I was 15 minutes late because of traffic and I was their last appointment for the day. They still took great care of me and were beyond friendly and attentive. They answered all of my questions thoroughly and were knowledgeable about the process.

Bottom Line: Yes, I would recommend this to a friend

Disclaimer - my SmileDirectClub experience was in 2017/2018. My Candid experience was in 2019. Maybe they have improved.

I had minor crowding. SmileDirect (SD) built a 7 month, 21 tray plan. SD delivered only 6 trays to start, promising others would follow on schedule. Trays were flimsy (thin) and rough, causing bleeding and irritation. Scheduled deliveries were HORRIBLY late, trays wore out before deliveries that were over a month late arrived. Ill-fitting trays along with late deliveries resulted in me having to abandon the treatment. My teeth just moved back to their pre-treatment positions.

I tried again later with Candid. 4.5 month, 9 tray plan. All trays delivered at once. Trays were sturdy and VERY comfortable. No irritation. Worked perfectly. 5 stars.

Most importantly, I had a chance to compare the actual planned movement of my teeth. SD plan in retrospect made no sense. Protruding tooth to be aligned without first making room for it!

Candid plan made room first, then aligned teeth. In shorter time.

In hindsight, it looks like my SD plan was made by a technician. It looks like my Candid plan was made by an orthodontist.

Bottom Line: No, I would not recommend this to a friend

I was at the Santa Ana location today. I was present at the location earlier than the time of my appointment. But they offered to take care of me without any delay or wait time. Lindsey and Gary were very courteous and answered all my questions. The scan was taken. The customer care was exceptional. They made my visit a pleasant one.

Bottom Line: Yes, I would recommend this to a friend

All is fine until you need their help. Don’t expect retainer to arrive before your teeth have gone crooked again. Worse, roots loosen, teeth wiggle so watch what you eat and brush lightly. Don’t expect an honest answer to any question or concern. I called several times daily for over a month and was given different responses and false promises that never matched in any call. If I’d asked for the moon, I’d be told no problem, shipping today. Save your teeth and go with "ANY" other company. Good luck to those waiting on retainers. They won’t come in time to keep teeth aligned. Save your money for an honest investment. SmileDirectClub got too big to care about those signed up. FRAUDULENT, FALSE PROMISES, HORRIBLE ORDEAL.

Bottom Line: No, I would not recommend this to a friend

The six-month plan that they initially gave me was not working by month five. After much back and forth, SDC sent me for another scan and gave me a new plan for an extra two months. I told them immediately that the plan would not address the crooked teeth on the bottom and the concave bite line on top. They insisted that it would work, so I kept going. By month seven, I told them it was clear that it was not working. At the end of eight months, my bottom teeth were still very crooked and my top teeth were not improved, in fact, they had moved around my front top good teeth and left gaps between my teeth that make it difficult to eat. I am in the process of working with a local orthodontist on a new plan. Of course, I have to pay for that. I requested a full refund from SDC. They negotiated for some time, switching to a new person every time (the hallmark of a scam), offering a million excuses including, oh, we can't really move teeth like that without traditional braces (which they never say when taking your money). They eventually offered a refund of $487.47, which was 65% of what I paid. I insisted on a full refund, I had paid more than $700 and I could not believe that they were trying to cheat me for $300. Finally, they agreed to a full refund. I waited. Then, my refund came: $250! I assumed it was a mistake and reached out. No mistake. For the first time, they said, oh, you have to get your refund from the finance company, here is the number. Of course they did not mention that when they offered me the initial $487 or the full refund. They flat out lied to me! Now I am going to have to sue them but fortunately, I live in a state where we have a consumer fraud law that allows triple damages. For all the aggravation it should be ten times my damages.

Bottom Line: No, I would not recommend this to a friend