Summary
Stitch Fix will send you a curated assortment of five articles of clothing based on your sizing and style preferences, and you’ll pay only for what you keep.
Pros
Cons
Posted on Sep 27, 2020
Don't get hooked, it's not that easy to cancel. There's no number to call for problems with delivery or merchandise. The quality of the clothes is so-so. You would do better going to Marshall's after work if you need to get something for your morning meeting. And the prices would be better there, too.
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Cannot get a live person or make a phone call to sort problems
Posted on Oct 7, 2020
I liked the idea of a personal stylist, but as I found out, it is hardly a personal stylist. A computer program suggests items to "your stylist". The stylists complain online that they don't have the time to provide such a service and inventories are so low they can't provide customers what they want.
Really disappointing. Feel misled by their advertising of a personal stylist. Service does not deliver what they promise. They show all these clothes online and stylists say very little of it is available for them to choose.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Stylists are not truly picking items for you as they advertise
$20 styling fee must be used on an item they send even if you hate the items they send
Poor customer service - no telephone number to call
Posted on Nov 8, 2022
First, they don't give you any direction as to how this all works. Then, after you place an order (even though they have not given you instructions) they give you NO help if you picked the wrong tab. Then, they can't find your order. Then, they can't give you a refund. They don't read your notes as to style preference. This is after I spent $800. And, I'm still trying to get reimbursed. My first order was almost a month ago and I am still arguing with them if I got credit for everything I sent back.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Customer service is attempted
Staff tries with minimal knowledge
Time, energy, confusion
Lack of co-hesion
Ability to actually resolve, not placate
Stylists don't read notes of style preference
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