About StriVectin

Based out of New York, NY and in business since 2002, StriVectin skincare products claim to help you reduce the visible signs of aging, and to repair and replenish your skin using their patented NIA-114 B3 vitamin. StriVectin claims to thoroughly research each of their skincare products, and as a result, have “rigorous clinical results” to back up their claims. In fact, the company holds around 30 patents for its skincare products.

According to the company, their StriVectin-SD stretch mark formula—which has sold more than 6 million tubes worldwide—is largely responsible for starting the “cosmoceutical” skin care category. The company also claims that none of their products are tested on animals, and that they are all paraben-free.

Based on our research, it appears StriVectin is in a “middle of the road” position when it comes to customer satisfaction. The company holds a B rating with the Better Business Bureau—based on one closed complaint within the past three years—nearly 148,000 Facebook likes, and 3,000 Twitter followers. Most customer complaints included a high price point/low perceived value for the money, and skin irritation after application.

StriVectin Products & Pricing

The main “claim to fame” for StriVectin skincare products is their use of NIA-114, which is a “patented form of Vitamin B3 that enables optimal delivery of the molecule into the skin.” According to the company, once the NIA-114 has been absorbed by your skin, it can help repair/strengthen cells, and can result in improved texture, tone, and firmness.

For the most part, StriVectin products range in price between $29 and $139. Some of their most popular products include:

  • StriVectin-AR™ Advanced Retinol Night Treatment – $109.00
  • StriVectin-SD™ – $139.00
  • StriVectin-SD™ Eye Concentrate for Wrinkles – $65.00
  • StriVectin-TL™ Tightening Neck Cream – $89.00
  • StriVectin-SD™ for Sensitive Skin – $72.00
  • StriVectin-TL™ Tightening Face Serum – $89.00
  • StriVectin-EV Get Even Brightening Serum – $89.00

StriVectin products can be purchased directly through the company’s website, as well as most major department stores and high-end retailers around the globe.

StriVectin Auto-Replenishment

Like most other skincare companies, StriVectin offers a subscription service where your favorite products can be automatically shipped every 45-90 days. However, unlike some of the less reputable companies, StriVectin does not automatically sign you up for the program—you must consciously choose to do so, which can be accomplished on the checkout page, or by calling customer service directly.

Once you’ve signed up for auto-replenishment, you’ll begin saving 20% on products that are included in your plan, which also features free shipping.

StriVectin Return Policy

For U.S.-based customers, your StriVectin products can be sent via either UPS Standard Ground, or UPS Expedited Shipping. There is a flat charge of $6.50 for Ground shipping on all orders under $50, while all orders over $50 feature complimentary Ground shipping. However, here’s a little secret: if you’d like to qualify for free shipping on your next order—regardless of the amount—simply sign up for the StriVectin email list.

All items purchased directly through the company come with a 30-day 100% satisfaction guarantee, which does not include shipping and handling. In order to initiate your return, you’ll first need to obtain a RMA by calling StriVectin customer service at 800-430-0227. This RMA will need to be listed on the sticker that accompanied your original order, or somewhere on the outside of the packaging. Lastly, you’ll need to include either your packing slip, or your name/order number/phone number/email address/reason for return on a note inside the packaging.

Pros:

  • All products are claimed to go through rigorous clinical trials before release, which has resulted in nearly 30 product patents.
  • Free UPS Ground shipping on all orders over $50.
  • Enrolling in auto-replenishment can save you 20% on all associated products.
  • Signing up for the company’s email list entitles you to free shipping on your next order, regardless of the total.

Cons:

  • Numerous consumer complaints that StriVectin products are overpriced, or that they experienced allergic reactions after applying.

» Related: How to Take Care of Your Skin: 10 Steps to Good Skin

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Read 5 StriVectin Customer Reviews and Complaints

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Average Consumer Rating: 1.8
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 0 1 star:  4
Bottom Line: 20% would recommend it to a friend
Showing 1-5 of 5
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  • 1 out 1 people found this review helpful

    Still crying

    • Norfolk, VA,
    • Mar 26, 2019
    • Verified Reviewer

    For three straight mornings, I have woke up to huge bags under my eyes on top of my cheekbones. I used their StiVectin Advanced Retinol Night Treatment (I bought this at TJ Maxx) which says rub all over your face. I did not put it directly under my eyes but did on top of my cheeks. Then I used their 360 tightening eye cream (I bought this directly from their site). When used together it caused this. I look 10 years older then I did just 4 days ago. My mom saw me yesterday and asked if I was eating right. I had just seen her two weeks ago. I am STILL crying. All I can say is if this happens the first time you use it, then stop immediately. I pray my face goes back to normal.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    StriVectin destroyed my face like a second degree burn victim

    • Toronto, Ontario, Canada,
    • Dec 6, 2018
    • Verified Reviewer

    DO NOT BUY the S.T.A.R. Light Retinol Night face serum. IT DESTROYED MY SKIN! I put it on during the night and the next day when I woke up my face and eyes are swollen, red, bumpy and itchy. I went to the office and all my colleagues asked what happened to my skin so I told them that this company's serum destroyed my skin. Now I am currently under my doctor's prescription drug to treat this. I had to take pills and apply a prescription cream.

    When I submitted a review at StriVectin website, they reviewed my posting and decided not to post on their website. They also sell their products on Amazon and various other sites in which they pick and choose reviews to post. Since when does a skincare company become so sketchy as to choose what reviews to post. They are highly unethical for doing this. I have also called their corporate head office and complained and the customer service lady over the phone said I will not be taking legal action against them. Since when do they decide if they want a lawsuit or not? The customer decides on it.

    I've also googled their previous lawsuits and it said they have false advertisement. I went to their Amazon site and saw this serum as stated "100% non-irritant formula," which is a complete lie. I also felt depressed about my skin and it affected me psychologically.

    If there was a way to post pictures of my destroyed face on this site, I would have jumped at the chance, along with posting the evidence of the review posting rejected. I have also recorded the conversation of when I called the head office.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    The worst

    • California,
    • Sep 6, 2018
    • Verified Reviewer

    I have been using StriVectin anti-wrinkle for over eight months and there have been no changes. I took pictures before and then after eight months. Nothing has changed, and I paid $100.00 for it.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    I'm in it for life!

    I can testify that I have used the original product since 2003. I am 72 years old, and most people think I'm 55. I can't tell you that my youthful looking skin is a result of StriVectin, but I can't stop using it now because I'm afraid that it is definitely due to my StriVectin. People ask me at cosmetic counters all the time "what do you use on your skin?" I don't buy the eye or neck cream. I use the original formula for face, neck and eyes. I can testify that it removed all my deep lines from my beast bone area (not sure what you call the area right below your neck). I'm in it for life!

    Bottom Line: Yes, I would recommend this to a friend

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  • 14 out 15 people found this review helpful

    There is no costumer service at Strivectin.com.

    • RI,
    • Jul 22, 2015

    I purchased over $300 in products directly from Strivectin so that I would get the freshest products.

    I was sold a couple of products with an expiration date that was too close to purchase. Called immediately to have situation rectified. Was told that they could not do anything about it and manager would call. Never did. I called again and was told that there is no way that I could know the expiration date. I offered to send a cell phone photo of products with date printed on box. 6 phone calls later, I give up. Their "customer service" representatives only argue with you and do not use reason.

    Bottom Line: No, I would not recommend this to a friend

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