TBdress

TBdress customer service promised to resolve my issue.

Bottom Line: Yes, I would recommend this to a friend

I have since been contacted by Summer in customer service, and she has offered a full refund. She has been great to work with, much better than Hugh. I increased my overall rating of the company based on my issue being resolved.

Bottom Line: No, I would not recommend this to a friend

This was my first shopping experience with an Asian company. I purchased 12 things. Ranging from a few necklaces, tops, cardigan, dresses, and Halloween costumes for kids.

I did not receive everything in one package so was worried about that. When I emailed them, they replied quickly and told me to give it one more week, just in case. And true enough, everything has been received.

Now that everything has been received, I'd say about 50 percent of the items are as shown/described/sizes: I bought a retro floral 50s/60s fun dress: stretchy comfortable material, flattering, I love it. A long sleeve shirt I really love, the cardigan - while more for dressing up vs keeping warm, is still nice, Necklaces are exactly as shown, Halloween costumes for the kids were as well. The only things I will 100% avoid purchasing is anything that says falbala or chiffon, these items all look very cheaply made, will likely never be worn :(

SO this is why I say it's about a 60/40 percent chance the item will arrive as expected.

Bottom Line: Yes, I would recommend this to a friend

When I complained through the HighYa site Tbdress agreed to compensate me by $12. It still ended up costing me above $13 including bank commissions and exchange rate disadvantage.

However, I appreciate the care of this company for the concerns of its customers and some relief at the end.

Bottom Line: No, I would not recommend this to a friend

I placed several orders, one on Feb 22nd and one on March 1st, I haven't received either. When I tried checking the order numbers, it says my order number and email don't exsist. Please look into this situation.

Thank you.

Bottom Line: No, I would not recommend this to a friend

I ordered a coat and paid for expedited shipping (2-5 days) and did not receive my coat within that timeframe. When I email customer service for a refund of the extra shipping costs, they refused.

Bottom Line: No, I would not recommend this to a friend

TBdress is the most useless clothing company I ever ordered from in my whole entire life! The quality is crap. The customer service is crap. Everything is crap. You email them and they don't email you back. You text them and they don't text you back. They tell you that you can return everything with the return slip, that is a bunch of bull. The shipping is so expensive, and then on top of the shipping, when the stuff comes, they make you pay duties $40 worth of duties. I paid $42.39 for shipping, and then I have to pay for each separate item, $30 each for each separate item. They use DHL, and it's uselessly useless.

My advice: never order from TBdress, use your money to order from a good quality website. Why did I waste my time? Never again am I ordering from these cheap Chinese cheapskates EVER AGAIN!

Bottom Line: No, I would not recommend this to a friend

I'm very disappointed with this company. This is not the first time that I ordered from this company and there is always the same problem of not having some items. If you don't have the item, why advertise then on the site? They get our money first and then tell us they don't have it, to change it for another item, but three weeks later they tell us they don't have that item either. It's not acceptable.

Bottom Line: No, I would not recommend this to a friend

They are misleading with their shipping information. Received the gift too late and I no longer needed it.

Bottom Line: No, I would not recommend this to a friend

I also purchase two items from TBdress, neither one of them looks like the outfits on their website. The blouse does not fit and looks like a choir gown and the jumpsuit is too small/short and it is not the same.

The product and quality of the materials are very very poor...This company is very misleading and a rip-off, do not waste your time and money...Do not order any products from TBdress, they are a bunch of thieves. I've learned my lesson. I sent them my complaint and no one has responded. I am heading out to the Post Office to send them back their items...

Bottom Line: No, I would not recommend this to a friend

I just received my dress, and I must say that I am truly devastated. My dress looks nothing like it does in the picture. The stitches have holes and are loose. The material of the dress is not the same one as we saw online. The form of the dress is not the same. Everything about it is not the same. The material of the dress was disgusting. It was not even the satin chiffon it was supposed to be. It was true horror in my eyes. I paid more than $200 for a disaster.

I have been waiting for the dress for more than a month, and even though I paid extra for a customized fit, it was the original dress without customization. This is unacceptable. If a company like theirs wishes to have successful products, they must abide by their words. Here is a part of their email that they sent on April 7th, 2015.

"Please be aware that the item is custom made, so we need time to make it before shipment. Later, when it passes the quality inspection, we will ship it to you immediately."

-Kara, Customer Service Department

However, we see no evidence of customization or quality. TBDress has no reliability or credibility. We went to various professional tailors, and all of them, after only one look, said it is impossible to fix it. After giving TBDress this information and asking for our money back, they said that we should go to a local tailor to get it fixed. They obviously did not read our emails.

As a response on my request to return the dress back and get the full refund according to return policy of this website, I got the following:

"Sorry that maybe you did not realized that we are not the dress reseller; we are the dress manufacturer. We made the dress just as the website pictures. It is really a hard work to produce dresses just as one picture. We have tried our best to get this dress done".

Do not buy from TBdress. They will just steal your money and give you garbage. It is a scam.

Bottom Line: No, I would not recommend this to a friend