Hubble Contacts

I signed up for a free trial of Hubble Contacts for my son in September. We received the contacts, and after trying them for a few days, my son concluded that they were not as comfortable as his previous brand, so we made the decision not to reorder. However, a couple of weeks later I received another box of contacts in the mail.

I held onto the box for a couple of weeks as I obviously needed to contact Hubble to find out why they resent me contacts when I never requested them. It was the crazy beginning of school time, and I delayed a little in contacting Hubble.

A couple of weeks later I received another box. At this point I immediately contacted Hubble. I was told that I was signed up for a monthly program (that I NEVER signed up for). After multiple emails I discovered that the only way to cancel was to call - another barrier in making this process simple for customers.

I then called and canceled and was told I could just return the unopened boxes to sender and would be refunded. I promptly did this in October. I then sent multiple emails trying to get an update on my refund, which never posted to my account.

It’s February, and I still don’t have the refund and have tried to contact Hubble by email, Facebook, and phone. During my last call I found out the contacts only arrived on the 18th of January and since this is more than 30 days from when I received them, my refund has been declined. I was being transferred to a supervisor and got cut off. No call back even though they asked for my number.

It’s not my problem that USPS took months to return the package, nor that Hubble chose to send me contacts I never requested. I just want my refund, but so far have just lost hours of my life and gained an enormous amount of frustration.

Bottom Line: No, I would not recommend this to a friend

It is a scam!

I saw the ad with the promotion of trying one box of their contact lenses for free. They ask for your credit card, to pay for delivery. I never got them.

After 10 months I am getting a message from Hubble that my card was declined. I did not get it, because I did not order anything. Getting in my profile I realize that they subscribed me (without my permission) to their contact lenses delivery, which I never received for the whole 10 months! But money was taken away because you cannot delete your credit card!

The phone that they put in the customer service support - NOT WORKING.

They do NOT ANSWER emails!

Now the only way to escape is to cancel my credit card!

Bottom Line: No, I would not recommend this to a friend

I used to always run out of contacts, and have to wait 2 or 3 weeks to get them, and always for so much money! I'm glad I don't have to wait anymore or even think about when they are coming!

Bottom Line: Yes, I would recommend this to a friend

I was not a daily user, but the more I used Hubble, the more I liked it. Packaging is good, and easy to open. Price could be lowered although. I think $25 is reasonable, not $33.00. All in all, I would recommend.

Bottom Line: Yes, I would recommend this to a friend

I have been using Hubble Contacts for about five months now. I love them. They always come before I am completely out. It's nice having a fresh pair of contacts every day, and the price is reasonable. I have recommended this company to several people. Love them!

Bottom Line: Yes, I would recommend this to a friend

I get headaches from wearing these all day. I also tried to log in to see my subscription but it says I have no orders, then there's a charge on my account?! I call to see what's going on and they say "check your subscription tab." Yes, I did, and nothing. Then he says "you will receive your subscription in 3-5 business days" and I tell them no, I want to cancel instead. ALSO, they said they sent a confirmation email for the cancellation and all I get is a "review your call" email. Not a good experience.

Bottom Line: No, I would not recommend this to a friend

I'm so horrible at remembering to order new contacts, and am happy to pay for this service to make certain I don't run out! The contacts are as good as the ones I would get at the doctor's office, or they're so close my eyes can't tell the difference! The packaging is also convenient, so I don't worry about packing when I go on trips or anything. Great service. I am glad I found it!

Bottom Line: Yes, I would recommend this to a friend

You get what you pay for. I ordered Hubble Contacts to save money, but the quality was terrible. They dry out very quickly, and I had halos when I would drive at night or early in the morning. After my two week trial, I was auto shipped a full month, so I sent them back for a refund, and after several months now I still haven’t received my refund. And their customer service is terrible.

Bottom Line: No, I would not recommend this to a friend

I canceled my account last year, October of 2017. They started charging my account again in January of 2018. I cannot get through to them to stop this. My bank called and a formal complaint was filed. I cannot get thru via email. I canceled last year via phone, but cannot get through via phone or email.

Bottom Line: No, I would not recommend this to a friend

I ran out of my expensive daily contact lenses and thought what the heck, it’s worth a try to save a little money. At this point, I would rather pay DOUBLE for better quality lenses.

They are so painful on your eye. Within the first three hours, they are filmy and dry. Upon putting them on in the morning, there’s always one that’s filmy and painful. I’ve thrown away more than I have used due to discomfort. They are so thin and flimsy that more than one pair is needed to get you through the day. I don’t know how the material used for these is legal. It has to be damaging to the eye...

Bottom Line: No, I would not recommend this to a friend

I would give this company zero stars if I could. Terrible customer service! What everyone likes best is the price. Of course, there's also the fact that it's a monthly subscription service, and the free box of contacts at the beginning is nice.

The quality of the lenses. I have been using contacts for over ten years, including brands like Acuvue, AirOptics, CooperVision Biofinity, 1-Day Acuvue Moist, and Freshlook Colorblends. After using all these brands, I have never experienced such discomfort as I have with Hubble. Previous to Hubble, my contacts would start irritating my eyes after 6-8 hours of wear (which is completely understandable). But with Hubble, upon insertion, my eyes feel uncomfortable. Don't get me wrong, sometimes you put in a pair and they work fine, no problems. But it's happened to many times, where I insert my contacts in the morning, and one of them just doesn't sit right. When I blink, the contact will shift, my eye will water, my vision will blur. As you can image, that situation is not the safest when you're driving. It's just an annoyance at this point.

Regardless of the fact that I communicated this quality issue to the company, I was refused a refund. The customer service was completely inflexible in making an exception (their return policy is thirty days, which is standard). Due to the fact that I do not use my contacts every day, I now have four months worth of contacts that I cannot use. I will advise all fellow contact-wearers against purchasing from this company, due to their inability to satisfy the customer in light of the circumstances.

Bottom Line: No, I would not recommend this to a friend