Opendoor

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Opendoor

Overall Rating

3.9

234 Customer Reviews

Summary

Opendoor’s tech-driven homebuying platform presents an attractive option to sell your home fast. Our review will help you decide if it is the right service for you.

Write a Review

Customer Reviews

3.9 Stars out of 234 Reviews
5 Star:66% 4 Star:4% 3 Star:0% 2 Star:4% 1 Star:23%
72% Recommend This Company
Start your review of Opendoor:
Sort Reviews By

Posted on Mar 1, 2018

Dap to Opendoor

By Timothy A. Moore Sr, Arlington, TX, Verified Reviewer

My Opendoor experience went quite well. At first, I was skeptical about them. With all of the scams going on that look very real. But the process was very simple. I did very little by providing a few things to help complete the transaction. Everyone I worked with, Aubrey (Opendoor) and Lakeisha (OSN), were there for any concerns that I had. It was best for my family to avoid the regular real estate showings for we needed to have a quick turnaround.

If Greed is not your Master then you can benefit from selling your home to Opendoor. Expect what you expect from what you present.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Mar 1, 2018

Hi Timothy,

Thank you for sharing your Opendoor story! We're so happy to hear that we were able to make home-selling a simple and pleasant process for you and your family. We wish you the best in this next chapter of your life.

Helpful Review? 4 People Have Voted

Posted on Feb 26, 2018

Couldn't be happier

By Sheri Holloway, Garland, TX, Verified Reviewer

I loved my home, but could not afford to maintain it. It had fairly substantial foundation issues which had caused widespread damage to the interior, and my yard needed major help.

I knew I had substantial equity built over the ten years I lived there, however, I also knew that even if I provided a generous allowance the work to repair would be daunting to a potential buyer. So, I figured what the heck and submitted a request for an offer to Opendoor.

I submitted my request on January 4th. I received an immediate response from Katie (my Home Advisor) on the 5th, received my very fair offer same-day and signed it on the 8th. I was then turned over to Morgan (my Experience Manager) who coordinated my inspections. Morgan is seriously awesome; responsive, straight-forward and accommodating of my endless questions and nerves. I am very grateful to her.

The inspection team was fantastic. I had my results quickly and decided to move forward with the sale. Closing was February 15th and took about 30 minutes, start to finish. The folks at the title company were super friendly and efficient and made the process smooth and simple.

Y'all, if you want the most pain-free home selling experience, Opendoor is the way to go. From start to finish the entire team was first-rate. No constantly getting ready for showings, corralling the cats...somewhere? No last minute hiccups or funding falling through. Peace of mind, ease of transaction, no hassle. I don't think I would ever sell my home any other way.

Thank you, Opendoor, for making this experience the BEST!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 26, 2018

Hi Sheri,

Thank you for sharing your Opendoor story! It makes our day to hear that we made the process simple and hassle-free for you. We wish you the best in this next chapter of your life.

Helpful Review? 4 People Have Voted

Posted on Feb 26, 2018

Not a fair and honest experience

By Samantha Harris, Mesquite, TX, Verified Reviewer

All was good until I was waiting for the inspection report. They said 4-7 days, but I don’t see how that would work if we wanted to close in a few days like they offer. We knew the house needed some work, but nothing major. They estimate up to $8k, and received a repair list for $15k! They “say” they ask for necessary repairs, but charging $25 to tighten a bolt on the stairway railing and $20 to tighten a toilet screw seems totally crazy.

So we fixed what we could since we were closing in a week, and Aubrey said all repairs were needed two days prior to signing, so clearly don’t want you to be able to fix stuff. And not to mention when I had questions about repairs. Aubrey had no clue how to answer them and had to check with her team every time, and that took forever. She even said she tries to respond to emails within 24 hours. That’s definitely not acceptable in this line of work when people are trying to move and make plans.

The WORST part of it all is seeing that they DO NOT fix half of the items they list on the repair report you have to pay from your proceeds. A patio roof “needed” fixing, and they charged $2000 for that, which wasn’t done. T,hey charged $300 to replace a shower door, that was NOT done. $300 to fix windows that were NOT done. Seeing your “flipped” house posted on their website and realizing what kind of company they truly are is very frustrating. The work that was done was below average as well. I really feel sorry for the next buyer. PLEASE be cautious of this.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Feb 27, 2018

Hi Samantha,

Thank you for your feedback. Our team has reached out to you to clarify and address your concerns. Please feel free to email us at community@opendoor.com if you have any other questions.

Helpful Review? 32 People Have Voted

Posted on Feb 22, 2018

Great experience

By Melissa Kontz, Georgia, Verified Reviewer

We could not be more pleased. The entire process of selling our house was simple and streamlined with a fair offer; zero hitches or complaints. I would definitely recommend Opendoor to friends and family.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 22, 2018

Hi Melissa,

We're so happy to hear that you enjoyed the Opendoor experience! We wish you the best in this next chapter of your life.

Helpful Review? 1 Person Has Voted

Posted on Feb 19, 2018

Opendoor is a phenomenal company to work with

By Gregory Fumando, Glendale, AZ, Verified Reviewer

Claudia Thomas was our representative. She is awesome! Opendoor made the sale of our home worry and stress-free. We had to change our closing to a later date. The contract stayed the same. The entire Opendoor team and the title company they used were always friendly, understanding and extremely accommodating. I highly recommend to anyone to use Opendoor to sell their home. The best part about the process is that our lives were not disrupted at all by "showings."

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 20, 2018

Hi Gregory,

Thank you for sharing your Opendoor story! We wish you the best in this next chapter of your life.

Helpful Review? 1 Person Has Voted

Posted on Feb 19, 2018

Very upset

By Brittany Whitehead, Arlington, TX, Verified Reviewer

I am BEYOND FRUSTRATED with this company.

The biggest issue - communication. They are absolutely terrible at it. It took them forever to get back to us after their initial inspection, but we went ahead because it was the holidays.

When we got the results back, they told us that we are welcome to do any repairs ourselves. We decided to take on the foundation ourselves because there was a high contingency cost and we just wanted a few different quotes. They let us do the foundation ourselves.

And we did. We got a couple of quotes, had a certified construction engineer come out and confirm what needed to be fixed. We had it fixed. Another certified engineer came out and confirmed it was fixed. We had a plumber confirm our plumbing was still good. Great! I sent the results to Opendoor. They came back and said they wouldn't accept it. Because the engineer THEY had come out recommended a different number of piers. Even though we had a certified report that we were completely up to code. Even though THEY SAID we could do this on our own.

Mind you, this is all 10 days before we close. So we ask them to send their engineer out ASAP to come through the house again to check it once more. We scheduled for the next day at 11:00. NO ONE shows up. My husband checks his email to see that they went ahead and emailed him a few minutes before 11:00 to let him know they went ahead and rescheduled for the next day at 8:00 AM without any other communication. The next day the engineer doesn't bother showing up until 8:38 AM.

He goes through the house. He tells my husband everything is up to code, and he originally wanted the extra piers just to be safe. He tells him he is going to go back and take it off the list of repairs.

Turns out he completely lied. Opendoor called us again today to say that they wanted to go ahead and do the extra work. WE CLOSE IN A WEEK.

I can absolutely, in no way, recommend a company who acts like this. Such poor communication. If only they would have been more clear from the beginning, communicated effectively throughout this entire process, and told us earlier that essentially we had no choice but to use them to repair our foundation, that would have been a different story.

Beyond frustrated. I don't like being lied to, and I don't like being tricked. Here we are, a week from closing with absolutely no power. Mad is an understatement.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Feb 20, 2018

Hi Brittany,

Thank you for reaching out and taking the time to share your feedback with us. We apologize for the scheduling error and the inconvenience it may have caused. Our team has also reached out to follow up on the repairs.

We appreciate you sharing your experience and will use it as an opportunity to improve. Please feel free to get in touch with us at community@opendoor.com if you have any other questions or concerns.

Helpful Review? 29 People Have Voted

Posted on Feb 18, 2018

Happy seller

By Wendy Larkin, Phoenix, AZ, Verified Reviewer

From the beginning to the end of the selling process, I was very happy with the way things were handled. The day my condo was being inspected six people showed up each having their own specialty. I had people inspecting my roof while someone else was checking for termites, another inspecting plumbing and so on, but everybody was very respectful of my property.

My main contact at Opendoor was Rae Peterson, who answered all my questions promptly and helped guide me through the process. She was very pleasant to work with. It took just one month to finish the sale without having to go through an open house, keeping it clean or leaving the premises when being shown.

I also like the option of being able to use your own people to do any repairs that may be needed.

I have already recommended Opendoor to a neighbor who is thinking of selling her condo.

I would use Opendoor again without any hesitation.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 20, 2018

Hi Wendy,

Thanks for your feedback. It makes our day to hear that you enjoyed the Opendoor experience!

Helpful Review? 3 People Have Voted

Posted on Feb 17, 2018

Best way to sell your home!

By Duane Fecher, Rowlett, TX, Verified Reviewer

This was by far the best home selling experience we have ever had. It is our fourth time selling, and this was the easiest time yet.

We never had a realtor, never had to show our home, completed almost everything on the Opendoor website, and then they paid to have a closer come to our location for the closing.

Trevor and Morgan Cole were very professional and easy to work with. Morgan followed up on everything and assisted when we needed her to and had all specifics lined out to a "T."

The inspection was comfortable and professional and fair. The final walkthrough was simple and easy, and the funds transferred when promised.

I will recommend them to all of our friends and will use Opendoor.com again if we ever sell!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 20, 2018

Hi Duane,

Thanks for sharing your story! We're happy to hear that you enjoyed the Opendoor experience. We wish you the best in this next chapter of your life.

Posted on Feb 15, 2018

Year old comps!

By Pamela, Georgia, Verified Reviewer

It takes at least 5 days to get your offer! Then when you get it, expect it to be WAY LOW if there aren’t sales in your neighborhood because people like to stay! Because of the downturn, people had to sell low in the past. The comps they used were from a year ago, which isn’t how it’s done. There were sales that were newer at prices $100,000 or higher. Now I will list it for sale by owner.

This is for people who got in when they bought a foreclosure, not those who actually could afford the neighborhood they live in. It is so sad that these companies even think they are helping people who actually paid to live in our expensive homes. People who sell their homes for nothing are ruining the market.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Feb 16, 2018

Hi Pamela,

We’re sorry that our offer didn’t work out for you. Our goal is to make the most competitive offer we can by reviewing the sale prices of comparable homes in your neighborhood and the unique information you provide. If you think we may have missed a comp or an important feature of your home in our offer, please don’t hesitate to send us an email at community@opendoor.com to let us know.

Helpful Review? 11 People Have Voted

Posted on Feb 15, 2018

Sale of my home.

By Bessie L. Rawls, Fort Worth, TX, Verified Reviewer

I closed on my home today, and it went very smooth due to the great people at Opendoor. If you need a fast, easy sale, Opendoor is the way to go. I received a good and fair price for my home. Thank you Opendoor.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 15, 2018

Hi Bessie,

It makes our day to hear that you enjoyed our fair offer and the Opendoor experience! Thank you for sharing your story.

Helpful Review? 1 Person Has Voted

Posted on Feb 13, 2018

Excellent and easy home selling experience

By Kenryu M. Bryson, Aledo, TX, Verified Reviewer

We needed a quick way to sell our second home due to some unexpected changes in our lives. We happened to hear one of Opendoor's commercials and decided to do a little research into the company and see if this process would work for us. This company isn't a "flipper," but they are a VERY thorough buyer and seller of real estate.

The inspection process was a bit overwhelming (as noted above, they are VERY thorough), but the onsite Opendoor representative did a good job explaining the process as we went through it and setting expectations. Although the repair list was long, almost everything on it was as we expected.

So, if you're realistic about your home and what it needs to meet Opendoor's standard to put the home on the market, then this process is definitely the way to go. Very fair offer on the home, and a fair price on the repairs. And definitely a lot faster and easier than any other way to sell your home!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 14, 2018

Hi Kenryu,

Thanks for sharing your Opendoor experience. We're so happy to hear that you enjoyed working with us. We wish you the best in this next chapter of your life.

Showing 199-209 of 234

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.