Hubble Contacts

I have been wearing Hubble Contacts for a year now and still love them. Very thin and comfortable, even though I have astigmatism. I never run out like I used to before because they send them automatically. I only wish they would come out with contact lenses that have UV protection like the brand names.

Bottom Line: Yes, I would recommend this to a friend

I love my Hubble Contacts, they feel good and fit my eyes.

And it's always awesome to get a fresh new pair every day. If you have any problems, Hubble is always there for you. They have great customer service. My favorite go-to for contacts!

Bottom Line: Yes, I would recommend this to a friend

It's hard for my eyes to breathe with the silicon they use. Customer service has been good, but they charge a shipping fee to return that they aren't clear about. It's a good service; it makes it convenient. If they used a better product, I'd give it five stars. There are different things you can make contact lenses out of. When I talked to my optometrist, they helped me understand why these can be produced so cheaply. If it works for you, great. But know it's not the only option.

Bottom Line: Yes, I would recommend this to a friend

I have contacted Hubble several times in reference to my prescription that had expired and they continue to charge my account for a prescription that is not valid. I have spent tiredness hours back and forth with this company. After I change my banking information they still found a way to charge my account for a prescription that is not valid. I DON'T recommend that ONE deal with this company. It's very BAD business practice.

Bottom Line: No, I would not recommend this to a friend

Hubble is a dishonest company. They refuse to cancel your order. I have emailed them at least three times. There is no way to cancel online. I changed my Visa, and they charged my new Visa even without my authorization.

The contacts fit horribly and feel bulky and painful to wear. They are thick and cheaply made. My prescription changed and there is not even a way to update it with them.

They do not respond on the help email address.

Don't fall for their scam of the free contacts. You won't be able to cancel.

Bottom Line: No, I would not recommend this to a friend

So I tried these because I had recently moved and lost the contacts I normally wear. They seemed smart until you try to cancel. I did not enjoy them; they got dry way faster than my normal contacts do and mine normally were dry from swimming. When I attempt to cancel I learned you can't do it on the normal website, instead, you have to call during there business hours. But wait, it gets worse. If you work a normal full-time job, how can you do that?

Then when they send you a box, they say it's no problem, just send it back, we will refund you. But guess what? It's not a full refund, it's a refund they decide and don't fully disclose to you when you return the box. They tell you the refund info is in the Terms and Conditions, but when they don’t inform you, that's not good business. I've ordered many things online before, I have returned many things before, and never have they kept anything from me. This company needs to rethink their process because they say they're saving you money, but they're really trying to keep it. The biggest scam I've ever seen.

Bottom Line: No, I would not recommend this to a friend

This is a terrible company with terrible service. Contacts didn’t fit so I canceled the subscription. They CONTINUE to send me unwanted product. It’s just gotten comical at this point. If they weren’t stealing money from my checking account every few weeks, then I’d have a size of humor about it. Emails, voicemails, returned packages...they just won’t quit.

Did I say that these contacts are totally wrong for my eyes and their checks and balances didn’t work? They didn’t call my doctor to confirm because I called my doctor to find out when they called and what they said.

So, in summation:

They sent the wrong RX but expect you to keep the product you’ll never use.

Their customer service is beyond atrocious.

Their reps are sarcastic and rude.

They won’t stop taking $33 from you every month, no matter how much you email, call, or beg.

Just don’t do it. So not worth it for some super thin, flimsy contacts that rip in your eyes and are just cheap.

Bottom Line: No, I would not recommend this to a friend

First, it is a pain - you can sign up online, but you cannot cancel online. With my busy schedule, it is just a lot to do to add another call to my already busy schedule. I saw the charge this morning on my account, a Monday morning, and customer service said my shipment had already shipped. That is bogus as I do shipping as well and the charge has to be cleared before it ships.

I am leaving reviews and will tell everyone I know. I am also contacting BBB and leaving a review with them as well, stating they will not refund and will not pull shipment back and want to charge a $5 restocking fee.

This is a crap company, and I will pursue this with all my efforts to let everyone know my experience.

Bottom Line: No, I would not recommend this to a friend

I created an account on Hubble to get a trial pack on lenses. It never gave me an option to enter my power, instead asked for my doctor's name, which I provided. Within two days I got a box of lenses which did not match my power. I contacted Hubble, and the customer care agent told me that we did not send you incorrect power, we sent what you entered and what your doctor approved.

When I told them that there wasn't an option given to me to enter my presentation, then they told that your doctor must have provided that. When I asked them for a proof of what my doctor provided, they had nothing to share. I have astigmatism and nowhere on the registration page is it mentioned that Hubble doesn't provide lenses for astigmatism. When I asked the same thing and told that my doctor knew I have astigmatism, why would he provide an incorrect prescription and the response to that I got was "We don't know, we sent what your doctor approved."

I told them to cancel my subscription and they gave me a number to call in order to cancel. Since my first subscription order was already shipped, the agent told me to return it for a FULL refund and never mentioned about any restocking fee, etc. I sent the box back as soon as I received it but there was no sign of a refund. I contacted them back to ask for a refund and they process a refund of $25 instead of $33. When I asked about why I have not issued a FULL refund, the agent just copied and pasted a part of refund policy from somewhere which you cannot find until you dig deep into their website. "We provide a refund of the product cost excluding $3 shipping and handling costs, less a $5.00 restocking fee."

Trust me, this is no less than a SCAM where they first send lenses with incorrect power and then charge you a restocking fee.

Bottom Line: No, I would not recommend this to a friend

After trying two other high-end, daily use contacts in the past, and having issues with both, I decided to try out Hubble.

They were instantly much better and felt more hydrated. I could wear them all day without any irritation.

I have chosen to stick with Hubble and haven't looked back.

Bottom Line: Yes, I would recommend this to a friend

Super comfortable and affordable contact lenses. Deliveries are always on time, and I never run out of contacts. I can’t believe I waited so long to try them out. I am completely happy with Hubble, and at this point, I don’t think there would ever be a reason for me to go back to any other contact lenses company.

Bottom Line: Yes, I would recommend this to a friend