PrettyLitter Reviews

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PrettyLitter

Overall Rating

4.4

365 Customer Reviews

Summary

PrettyLitter changes color to reflect your cat’s health, helping owners detect feline issues such as urinary tract infections and kidney issues early.

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Customer Reviews

4.4 Stars out of 365 Reviews
5 Star:78% 4 Star:4% 3 Star:2% 2 Star:4% 1 Star:9%
84% Recommend This Company
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Posted on Oct 4, 2018

Great product and customer support!

By Allie M., Washington, Verified Reviewer

I've been using PrettyLitter for well over a year now and I love it! It's so nice that it just arrives at my house every month and I don't have to stress about picking it up at the store. It's also a relief to know that I can watch out for weird colors in the box and know if something is up with my furbabes.

I have a Maine Coon and she loves it too. It never gets stuck on her furbutt or paw tufts and covers up the smell quite nicely (not in a gross smelling chemically way).

Their customer support is really good too - they've always been responsive and kind with me. They even sent us a sweet little care package with some cat toys and a handwritten note after we'd been subscribed for so long!

I really can't say enough good things about it!

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 3, 2018

Best litter out there!

By Cassidy K., Tucson, AZ, Verified Reviewer

I have two cats and always had problems with odor control. Since using PrettyLitter, this is BY FAR the best litter made. There is absolutely no smell, and the litter doesn't clump, so it is easy to clean up. Plus I'll always know if my cat is sick with the color change in the litter if they have a UTI. HIGHLY RECOMMEND!

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 3, 2018

Not as advertised

By Kari J., Washington, Verified Reviewer

I was super excited to start using PrettyLitter for three reasons:

1) It would be delivered to my home.

2) It is said to be virtually dust-free.

3) It is said to absorb and eliminate urine odor

The only one which is true is that it does get delivered to your home.

Unfortunately, not only is it NOT "virtually dust-free," but quite the opposite - it creates an abhorrent amount of fine dust when being scooped (it's as if someone were sanding drywall). I have to scoop a little, move away to breathe, then come back to scoop more - or wear a mask.

The odor is the worst part about this litter. I've been using it for two weeks, and I can say the odor is definitely not being absorbed by the crystals (yes, I do follow the directions to mix it in). The amount of litter I was provided was supposed to not need replacing for one month. It's been two weeks, and I've reached my limit with the urine smell. I am going to the store to pick up something else so I can get this smell out of my home.

If I can update this later, I'll let you know how well PrettyLitter does at honoring their satisfaction guarantee.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Oct 17, 2018

Thanks for reaching our Kari. We're sorry to hear you had a less than perfect experience using PrettyLitter, and we’d love the chance to make it right for you. If your PrettyLitter isn’t lasting the whole month in terms of odor control and duration, it’s usually because you didn’t get enough depth in your litter box. That being said, we'd love the opportunity to give you the experience you deserve. Please send over an email to meow@prettylitter.com (attn: Cassie), and we'd be more than happy to help. Looking forward to talking with you!

Helpful Review? 2 People Have Voted

Posted on Oct 2, 2018

Keeps my cats healthy

By Bailey H., Jacksonville, FL, Verified Reviewer

After rushing my boy cat Sammy to the vet two times in a month for UTI bladder complications, I was devastated. I thought I was going to lose him. He thankfully recovered with a lot of love and care from a great vet, but the thought that he could get sick again and I may not know he’s having issues lingered. I found PrettyLitter reviews on threads online with others who had cats that had suffered UTI issues, and I didn’t think twice. Sammy’s health recovered with some major changes to his diet. Now that he uses PrettyLitter, I can keep a better eye on his hydration and make sure he isn’t showing signs of UTI complications. My female cat, while not sick, still enjoys the litter. The odor control that comes from just two small bags for an entire month is amazing. No other litter compares.

Thanks for creating something that helps me understand my cat's health. Thanks for giving me peace of mind.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 24, 2018

Nope

By Tam O., Seattle, WA, Verified Reviewer

I had good results at first. My kitty prefers this litter. But I don't. First of all, even when the bag would last me almost through the month (three weeks), it tracks all over the darn house. I have hardwood floors so this is not okay. Second, after about five months of using this litter, a bag only lasts me two weeks tops. I have two inches in his box, and still, it is blue jelly by the end of week two. And my house reeks. I recently changed the litter and went out of town for a week, leaving very clear instructions for his sitter. When I got back home, I was overwhelmed with the smell.

For me, the pine and corn litters work way better at controlling odor and not tracking. Sadly, my cat is bougie and likes this dusty, sandy consistency on PrettyLitter, so I have to retrain him to use the stuff that doesn't stink and leave a mess all over my house. This stuff is way too expensive to track like it does, even if the smell wasn't an issue. Bummer.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Oct 17, 2018

Thanks for sharing your experience with us Tam. It sounds like you we're experiencing saturation, which we know is never fun. We'd love the opportunity to make PrettyLitter work for you. Please send us a email at meow@prettylitter.com (attn: Cassie) and we will be happy to help you out. We can also help you figure out the perfect number of bags for your furry friend. Looking forward to hearing from you!

Helpful Review? 5 People Have Voted

Posted on Sep 22, 2018

Not worth the money. Creates a cloud of smelly pee dust in just a week's time.

By Taylor M., Minnesota, Verified Reviewer

My wife and I have two cats and follow the recommended two bags of PrettyLitter per month. We clean the litter box every other day. After week one, every litter box cleaning creates a smelly cloud with an unpleasantry supassing any litter we have previously used. The advertisements are correct, "no clumping," instead, PrettyLitter creates a toxic flume of urine that that'll have you soon running to the nearest window gasping for fresh air.

Plus sides - the coloration in the litter lets you know the health of your cat, and it's is easy to clean. Another downside, the litter tracks everywhere.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Oct 17, 2018

Thanks for reaching out Taylor. We are sorry to hear that you had a bad experience with PrettyLitter. It sounds like you were experiencing problems with saturation, which can happen when you don't have enough litter in your box. We'd love to figure out the perfect amount of litter for you and your furry friend! Please send us an email at meow@prettylitter.com (attn: Cassie) and we will be happy to help. Looking forward to hearing from you!

Helpful Review? 6 People Have Voted

Posted on Sep 21, 2018

Our cat likes this litter

By Elllen L., Louisville, KY, Verified Reviewer

Taffy is an 18-year-old tabby (1/2 Persian), and she has kidney problems off and on, but we can tell when she is having a problem by watching the color of what her urine shows. We like that it does not smell up the room. She and we are glad to have found this product.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 20, 2018

Customer support - impressive

By Linda W., Derry, NH, Verified Reviewer

I just placed my first order for PrettyLitter. I didn't review my order information before I placed my order, arggg. Now I have to deal with customer service, fun fun.

Well, I was very wrong and extremely surprised! I didn't have to call, I just used their Chat window. I explained my issue, and just like that, she fixed it! Now, that never happens, especially when the error was MY error.

Thank you, Beatrize, now go ask for a raise!

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 17, 2018

Love the concept, but...

By Tee W., Atlanta, GA, Verified Reviewer

I love the idea of this type of long-lasting, clean-smelling, low-dust litter. There are a number of non-clay litters that promise this, clumping and otherwise. I've just about tried them all. The other litter claiming 30+ days in between litter box changes is America's Best. It actually has every attribute claimed by PrettyLitter, plus it clumps nicely. But, it is beyond dusty, coating EVERYTHING within the vicinity with red dust every time my boy sifts the stuff. YUK.

Another one actually is Nature's Miracle (and it's economical) corn-based litter. The issue there is that it sticks to the side of the box. So, when I saw this crystalline powder and all these promises, including spending no more than I currently do, I got excited to try it. Suffice it to say, it is not economical in the least when the 3-4 lb bag can't provide the requisite two to three inches of kitty litter for a large litter box. I would either need two bags or a very small litter box. My boy is big. He's not a monster (despite what I call him).

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Sep 24, 2018

Thanks for your review Tee. We'd love the opportunity to make PrettyLitter work for you! Everyone's household is different and we are more than happy to find out which type of subscription will work best for you and your lifestyle! Please send us an email at meow@prettylitter.com (Attn: Cassie) and we will make this right for you. Looking forward to hearing from you!

Helpful Review? 4 People Have Voted

Posted on Sep 15, 2018

Best kitty litter ever, by far

By Alison V., Charlottesville, VA, Verified Reviewer

So easy to use, dust free, very little tracking, and the cats love it. There is NO odor. Seriously, I have never allowed a kitty litter box in my bathroom before but putting PrettyLitter in a covered box with the hole in the top has resulted in NO odor and very little tracking. And by no odor, I mean not even the sickening masking scents that many litters use that I hate. The best thing is that now we can have our elderly cat into our room at night. (She's too afraid of the dog to walk around the house at night, she's the poster child of the fraidy cat.) AND the PL alerted us to a UTI she developed over the summer by changing color! Wow!

I recommended this to my vet who was very impressed when we came in with an idea that our cat may have a UTI, and I recommend it to everyone.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 14, 2018

Poor customer service.

By Emma V., Memphis, TN, Verified Reviewer

I have not even been able to try PrettyLitter and I already have a bad taste in my mouth. When I clicked place order I realized my address was wrong. So within 5 minutes, I had sent an email to them to correct it on a Saturday. I never received any type of response until Tuesday afternoon, stating I had to call and get it fixed myself. Well that might be easy enough except I never received a shipping confirmation. So I had to call customer service to get this and when I put the tracking ID in, it hasn’t even left. Information was only sent at 5:08 pm on Monday. This is ridiculous considering I sent a total of three emails before they sent this information. Even if it had already shipped, I would hope a nice customer service group would do anything in their power to help and call FedEx themselves.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Sep 24, 2018

Thanks for reaching out Emma. This sounds like a rare and unfortunate circumstance where our support team missed the mark. This is not the service we aim to provide, and we would love the opportunity to make it right for you. Please send us an email at meow@prettylitter.com (Attn: Cassie) and we will be happy to help. I look forward to hearing from you!

Helpful Review? 3 People Have Voted
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