The Black Tux Reviews

I was totally freaking out when I found out we were going to rent the Wedding tuxes online through the mail. Let me tell you, it was so easy! Painless really! The staff on the phone is very helpful when you call. If you need another size, you shall receive right away. It is just as easy to mail back. Any questions on the return side just call, and they will guide you as well. Just drop off at a FedEx location, and you're done. I would definitely order from this company again for my men.

Thanks again Black Tux, you guys were awesome! The guys all looked sharp! All of the tuxes didn’t even need ironing. Woohoo!

Bottom Line: Yes, I would recommend this to a friend

I would highly recommend it to anyone looking to rent a tux. The tux fits perfectly on its first try, and delivery was exactly on time! From now on, the Black Tux is the only place I will ever rent a tux from.

Bottom Line: Yes, I would recommend this to a friend

These guys rock. True to their advertising, they rock it. The price is reasonable, fit is great, and the process is so easy! This is the second time I've used them. I absolutely love the service every time!

Bottom Line: Yes, I would recommend this to a friend

I was extremely pleased with the ease of following the groom's requests for his groomsmen. Being the best man, I had plenty of other things on my mind, and getting my tux right and on time became something I put in my rear view quickly thanks to this service.

Bottom Line: Yes, I would recommend this to a friend

Way to go The Black Tux. You guys stepped up quickly when we had the Combat Gent fiasco and when my jacket was a touch too big the replacement came within 2-3 days. Awesome service. Thanks.

Bottom Line: Yes, I would recommend this to a friend

They fraudulently charged me $700 after their package got lost in the mail. Their business model is about renting tuxedos through the mail, yet they blame the customer for items lost in the mail. Complete fraud.

The bigger issue is Al, from their customer service team; a horrible employee and does not deserve a job.

I can't control how items are returned to them or if they are lost in the mail. This company immediately blames THEIR CUSTOMERS when issues arise. Stay away!

Bottom Line: No, I would not recommend this to a friend

I don't often attend fancy galas, but I had the chance to recently. The event checked all the boxes; it was black tie, I was entertaining important clients, and I knew my wife was going to look stunning. I needed to look (and feel) great. The Black Tux made the ordering process easy, dealt quickly with a sizing issue, and ensured that my fit was perfect. I could have spent $500-600 on a cheap-looking tux that I use one time. Instead, I spent a fraction and nailed it.

Bottom Line: Yes, I would recommend this to a friend

I needed a tux for a wedding I was standing up in, and The Black Tux experience has been great! I loved how simple and easy determining my size and selecting my tux was. The reminder emails from the team were also helpful in providing peace of mind that the tux was on its way.

When the tux arrived, it was clear the team had thought of everything. They made sure you were trying on your suit well before the event in case it needed to be resized, and they provided the return label AND a strip of tape to shut the box with (it’s the little things).

A couple of the boys in our group rented tuxes from other tux rental companies and the difference in quality, style and fit were obvious. The best way to sum it up is that The Black Tux renters looked like they were wearing a tux they owned and fitted to them, rather than clearly wearing a tux that was rented.

All in all, a great experience and I’d be happy to rent from them again. Thanks Black Tux!

Bottom Line: Yes, I would recommend this to a friend

I had such a great experience working with The Black Tux. The transaction was smooth and easy. The customer service was exceptional. They walk you through the sizing process. Every one of our suits fit perfectly. We had groomsmen in multiple states, and this was not a problem at all. The return process could not have been easier.

I would highly recommend this company to anyone who is looking to rent high-quality, at affordable prices, and in a very convenient manner.

Bottom Line: Yes, I would recommend this to a friend

I really enjoyed the tux I rented from The Black Tux. The style was very sharp looking and was a really good fit, especially for something that I ordered online. I will be using them for another wedding in April, and I actually am using it for all of my groomsmen for my wedding in May.

Bottom Line: Yes, I would recommend this to a friend

Everything was very seamless, except the threads! The tux was in pristine condition, and everything fit well! Everyone in the wedding party had a similar experience and looked great! It was quick and easy to send it back. Excellent experience. Thank you!

Bottom Line: Yes, I would recommend this to a friend

The midnight blue tuxedo was unbelievable, and the service The Black Tux provides is actually incredible. It came a day before it was expected to, fit perfectly, and I looked sharp. All around, it was an amazing experience, and I'll never buy a tuxedo again.

Bottom Line: Yes, I would recommend this to a friend

My son recently got married and chose The Black Tux for our tuxedo rentals. I'd never done a mail order tuxedo rental before and was skeptical. When my garments arrived and didn't fit, I followed the enclosed instructions. They paid to make some slight adjustments to pant and jacket sleeve length, and promptly shipped me out a new shire.

Their customer service representatives are outstanding. Queenie, in particular, was genuinely interested in my complete satisfaction with the fit of the tux.

Best service experience in a long time.

Bottom Line: Yes, I would recommend this to a friend

The entire experience was great.

I mistakenly selected the wrong size shirt and jacket at first, thinking I knew my size. These guys made it super easy to get the right fit back to me in time for my event. Plus my tux looked killer!

I would do it again in a heartbeat.

Bottom Line: Yes, I would recommend this to a friend

I was going to a New Year's Eve Gatsby-themed party, so I needed a tux. After visiting a couple of local shops, I didn't really see anything I liked, so I went online after hearing about The Black Tux.

I loved the styles, especially the oddball Gray Melange, which, while not exactly 1920s-appropriate, was totally eye-catching and unique. I placed my order and was happy to know that if anything was wrong, they'd quickly work to fix it before my event.

The tux arrived within the week, but the jacket was a bit too big. So I went back online to see what could be done to get a smaller size. A couple of clicks and a new one was on the way. I didn't even have to send the bigger one back right away; I could just send everything all at once.

The same box, label included, even extra tape to close it back up. Super simple.

And the tux itself? Smokin'! I got tons of comments and compliments (from both sexes). I would totally recommend and use again if needed.

Bottom Line: Yes, I would recommend this to a friend

Customer service is top notch. Quality of tuxes was exceptional. Packaged beautifully. So easy to order and send back. I would recommend this company to anyone wanting a fabulous look at their affair. So reasonable! Brilliant, brilliant, brilliant!

Bottom Line: Yes, I would recommend this to a friend

I loved this! I'm so happy that I gave it a shot. The process was great, and the tux fit perfectly in the end. Prep for Black Tie events will no longer be a hassle. I even went into my studio and took photos of myself, and I liked it so much.

Bottom Line: Yes, I would recommend this to a friend

This is a great service. The tux was delivered on time and they were super helpful and responsive when I needed a new size jacket and shirt. Both replacements came in plenty of time for the wedding. Everything fit great, very modern, and I got a lot of compliments on my tux that night (I went with the navy and black tux). I will definitively use The Black Tux again and highly recommend them.

Bottom Line: Yes, I would recommend this to a friend

Very convenient service. Love the prepaid shipping label and reusable box, and in particular love the extended return time. Most places require the clothing back the very next day after the event. Having a couple days to take care of the return was a huge help!

Bottom Line: Yes, I would recommend this to a friend

I rented a tux from The Black Tux for a work-related gala with several important colleagues much more senior than me. Needless to say, I was striving for a great impression and had heard good things about The Black Tux from friends.

While the online shopping, measuring, and ordering experience was very easy and intuitive, I was entirely disappointed by the quality of the tux once it arrived. It looked very cheap, and as a result, I decided not to wear it and rent another tux from a different rental company. I chose not to find an alternative through The Black Tux given that their other options would be of similarly poor quality.

After the date of my event, I notified The Black Tux of my issue with the quality of their product in hopes of getting a refund since I had to rent another tux to compensate for their poor quality. Unfortunately, their customer service was absolutely terrible. They indicated that because the event date was past, they can't (read: won't) refund me for the rental, implied that I was lying about not being able to wear the tux, and accused me of costing them two weeks of revenue since I kept their tux until my rental date despite not wearing it to the event. All this after I offered to send them a copy of my receipt from the other rental company and a dated photograph of me wearing the other tux at the event.

I was and remain disappointed at their lack of accountability and customer focus and their apparent culture of putting profits over people. For a company that happily accepts praise as "the Warby Parker of men's formalwear," I would have expected so much more of their customer centricity and product quality.

Bottom Line: No, I would not recommend this to a friend

Quick and easy instructions online for a wedding where the groomsmen were all around the world. No hassle of finding local stores for everyone. The tux fit just like it was supposed to, and shipping back couldn't be easier. I can't imagine getting a tux from anywhere else now.

Bottom Line: Yes, I would recommend this to a friend

I definitely recommend The Black Tux! The fit and finish of my tuxedo were great, but more importantly, the customer service was excellent! I contacted them twice and received responses very quickly, which resolved the minor issues.

Setting up an account and ordering was simple and quick. They also contacted a groomsman who was tardy to place his order and made sure he completed his order before he needed expedited shipping.

Overall, I could not be more satisfied with The Black Tux and will be using and recommending them in the future!

Bottom Line: Yes, I would recommend this to a friend

Easy to fill out everything online. The order came quickly, the tux fit great, and the shoes were very comfortable. Everyone we worked with was helpful and answered our questions quickly via email. I would definitely recommend The Black Tux after such a good experience.

Bottom Line: Yes, I would recommend this to a friend

Great experience, excellent customer service, and very stylish outfits. This was my first time using the service, and I didn’t know what to expect. Throughout the process, I was impressed with The Black Tux's proactive customer service approach. I ended up needing a smaller size jacket, and getting that taken care of was really straightforward. I'll definitely use this service again and recommend to friends!

Bottom Line: Yes, I would recommend this to a friend

I knew like 2 out of 6 measurements, and it fit like a glove. I ordered 7 days prior to the event, and it got here next day. Return shipping was a snap. The only thing is, I got ambitious with a true bowtie and was unable to figure it out prior (I only left myself an hour).

Bottom Line: Yes, I would recommend this to a friend

Great customer service. The first jacket I received was a little small. I called and they shipped another jacket and I had it in 3 days! I would definitely recommend The Black Tux to everyone.

Bottom Line: Yes, I would recommend this to a friend

My husband and I had to attend a fancy holiday party and naturally, he waited until the last second to prepare. I was able to order an entire outfit, which made everything so easy! Everything fit really well and he looked so good. I love the speed, products, service, and convenience. I love that I don't have to wash anything!

Bottom Line: Yes, I would recommend this to a friend