Bombfell Reviews

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Bombfell

Overall Rating

4.6

158 Customer Reviews

Summary

Bombfell is a monthly subscription service using tech and personal stylists to help men select clothes that best suits them. Learn how customers are rating this service.

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Customer Reviews

4.6 Stars out of 158 Reviews
5 Star:82% 4 Star:7% 3 Star:0% 2 Star:1% 1 Star:7%
90% Recommend This Service
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Posted on Mar 19, 2019

Bombfell - great customer service from Megan

By Brenda B., Ann Arbor, MI, Verified Reviewer

I received great customer service from Megan at Bombfell. Unfortunately, I had to cancel my husband's account due to his passing away. On top of that, an order had just been sent out to our old address and I had no way of returning it.

Megan was prompt, provided quick resolution, and most of all, very nice in first expressing her condolences for my loss. With all the things I have to handle, it is a relief to run across a vendor who was actually helpful. I would greatly recommend Bombfell.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 15, 2019

Great people

By Tim C., Illinois, Verified Reviewer

Great people. Friendly service. Can't wait to see how I look in what my stylist picked out. Never had a stylist before so this is exciting and new to me. I'm looking forward to even greater experiences with my stylist as well as Bombfell.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2019

FirsteExperience with Bombfell

By CK B., Gilbert, AZ, Verified Reviewer

I recently signed up with Bombfell and made a mistake while signing up. I emailed Lisa at Bombfell and less than 12 hours later my problem was solved and everything worked out. Thanks for taking such great care of me and making it so simple to fix a problem I caused. I am a fan!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2019

Very helpful

By Matthew D., Sebring, OH, Verified Reviewer

I received my first box and was missing my two pairs of jeans and Lilly was right on top of things so I wouldn't be charged! Lilly was able to correct the mistake and ensure me the account would be fixed right away.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2019

Quick and fast customer service answer

By Daniel S., Phoenix, AZ, Verified Reviewer

I hadn’t been able to get to a FedEx location for my one return and missed my deadline. I emailed and informed them I would be sending it three next day asked them to please advise if this was ok. Within 15 minutes I received a response from Martha that that would be ok and she thanked me for letting her know. Great service and quick response. Very personable.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2019

Excellent customer support from Lilly

By Kevin D., Texas, Verified Reviewer

I have been using Bombfell for about 6 months. I wanted to update my wardrobe without having to deal with shopping.

Overall I have been very happy with the service. I would guesstimate that I keep about half of the clothing that is sent. It took a couple of boxes for my stylist to figure me out, but after that things have been good. I struggle the most with getting good fitting pants from Bombfell, but that is more about my body shape than their selections.

Recently I wore a shirt I got from Bombfell over three months back for the first time. I was on a trip to a warmer area and needed some short sleeve options. The shirt looked great, but after the first wash, I found a defect on the collar. I contacted Lilly at Bombfell and she informed me that the shirt was beyond the normal return period. However, she offered to give me a store credit in the full amount of the shirt. I thought this was very reasonable considering the circumstances.

I plan to continue using Bombfell on at least a quarterly basis.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Mar 14, 2019

Hi Kevin,

Thanks for your review!

We’re so happy that Lilly could help you out!

Let us know if we can help with anything else!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2019

Amazing customer service

By Ben Y., Denver, CO, Verified Reviewer

I have used Bombfell for years and love them both for the products and service they provide, as well as the incredible customer service. I rarely have issues but when I do, they are resolved immediately. For example, I recently had an issue with the shipping label. I emailed customer service and Martha from Bombfell got back to me within minutes to fix the issue. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Mar 14, 2019

Hi Ben,

Thanks for your review!

We’re so happy that Martha could help you out!

Let us know if we can help with anything else!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Mar 13, 2019

Prompt and friendly!

By Lisa P., Washington, Verified Reviewer

Every time I reach out I get a quick response and friendly service! I love the little bio and photo of the person I'm working with. Nice touch and great customer service experience!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Mar 14, 2019

Hi Lisa,

Thanks for your review!

We’re so happy that we could help you out!

Let us know if we can help with anything else!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Mar 11, 2019

Handled my exchange and price adjustment perfectly

By Michael A., Guilford, CT, Verified Reviewer

Recently joined Bombfell. I have really enjoyed the stylist choices and they keep getting better with each shipment. I received an item that I really liked but had a material flaw. Janelle with Bombfell handled the exchange and pricing adjustment quickly, professionally, and most importantly, correctly. I am a big fan of the personalized service.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Feb 27, 2019

Feedback

By Nick M., Omaha, NE, Verified Reviewer

I sent a question to Bombfell rep, Lilly, and she immediately responded and answered all of my questions. I have been a member for almost 3 years now and this company is great and easy to work with!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Mar 5, 2019

Hi Nick,

Thanks for your review!

We’re so happy that Lilly could help you out!

Let us know if we can help with anything else!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Feb 19, 2019

Amazing staff and great overall experience

By Eric B., Michigan, Verified Reviewer

I've been using Bombfell for quite some time now. They make shopping with them very easy. The clothing is slightly expensive, but that's to be understood, you're paying for convenience as well here. I've been unable to make my returns on time every time, but they always accommodate me. Megan has dealt with me a few times now, and she's always understanding of my needs. I will continue to use this service until I can't fit any more clothes in my house. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Feb 22, 2019

Hi Eric,

Thanks for your review!

We’re so happy that Megan could help you out!

We can’t wait for you to see your next shipment - let us know if you need anything else in the meantime!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Feb 17, 2019

Great customer service received from Megan

By Jon S., Connecticut, Verified Reviewer

I had a problem with an order (caused by me), and it was resolved quickly and professionally. I've always been very pleased with Bombfell's customer service team, and Megan was no exception.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Feb 22, 2019

Hi Jon,

Thanks for your review!

We’re so happy that Megan could help you!

We can’t wait for you to see your next shipment - let us know if you need anything else in the meantime!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Feb 16, 2019

Very helpful

By Steve J., Mountain City, TN, Verified Reviewer

I've only been using Bombfell for a short time, but I would like to say they are very friendly and helpful. They got my style right away. Also, I had a problem with a promotional offer (totally my fault) but I contacted them and Xavier fixed it for me right away. I think I'm really going to enjoy this service. In fact, I've already recommended Bombfell to a few of my friends.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Feb 22, 2019

Hi Steve,

Thanks for your review!

We’re so happy that we could help you with adding your promotion.

We can’t wait for you to see your next shipment - let us know if you need anything else in the meantime!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Feb 13, 2019

Time extension.

By Matt W., Elkhart Lake, WI, Verified Reviewer

Bombfeel was very helpful since I am out of town and need an extension for reviewing my shipment. I’ve loved everything they’ve sent, and the stylist really understands my body style.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Feb 15, 2019

Hi Matt,

Thanks for your review!

We’re so happy that we could help you with your try-on extension.

We can’t wait for you to see your next shipment - let us know if you need anything else in the meantime!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Feb 12, 2019

Great customer service

By Jim A., Florida, Verified Reviewer

I love great customer service! And when I receive it, I like to acknowledge the person who provided the great experience. Lisa at Bombfell exceeded expectations. She handled a promo discount without a problem, question, or any additional run around. I really appreciate the quickness of the response and the attitude. It makes me want to continue to do business with this company. Thanks.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Feb 15, 2019

Hi Jim,

Thanks for your review!

We’re so happy that you had such a great customer experience.

We can’t wait for you to see your next shipment - let us know if you need anything else in the meantime!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Feb 10, 2019

Great response

By Tim M., Massachusetts, Verified Reviewer

I sent an email and got a response answering all my questions. I had seven questions and the reply came to how I listed them. The response was professional and came pretty quickly after I emailed them.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Feb 6, 2019

Bombfell is the bomb!

By Justin A., Colorado, Verified Reviewer

Simply put, I hate going to the mall to shop for clothes. For years, this has meant a problem for me staying current with fashions and trends. Yet, along came Bombfell to save my day. Easy to use and completely interactive, Bombfell's website gets to know me (and I mean all the nuances of me!) in order for the stylist to make some suitable, fashionable, and modern recommendations to update my wardrobe. Well worth the $20 styling fee...hands down! Imagine my surprise when a pair of stylishly fun socks showed up in my box with Denver Broncos colors...just in time for the Super Bowl. While the Broncos never made it into postseason, my stylist scored a touch down with this subtle, but meaningful understanding of the man I am and the way I dress.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Feb 5, 2019

Bombfell Customer Service

By Brett S., North Carolina, Verified Reviewer

Was contacted by Megan from Bombfell, who made me feel like I was heard and did everything in her power to ascertain that I had an exceptional experience with the company. Highest marks!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Feb 6, 2019

Hi Brett,

Excellent! We're so glad to receive your highest marks after your experience with Megan on our Client Services team. :)

Please let us know if you ever need anything else - we're happy to help!

Thanks,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Jan 23, 2019

Great company, great support

By Katie H., New York, Verified Reviewer

I love Bombfell. They are super helpful and quick to answer any questions. They help me look good and feel good. Thank you to Lilly for helping answer a question of mine within hours!

You all are great.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 30, 2019

Hi Katie,

We're so happy to hear that you're looking and feeling good after receiving your shipments! :)

Definitely let us know if you ever need anything else and we're happy to answer more questions.

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Jan 20, 2019

Amazeballs Customer Service

By Renee F., Ventura, CA, Verified Reviewer

Legendary. That’s what Bombfell’s customer service seems to be about.

We had a problem with my husband’s new BF sweater pilling after the first wear. I contacted customer service with pictures and Megan’s response was expedient, fair, and friendly. I also appreciated that there was absolutely no judgment and that she basically just wanted to make it right.

I am thoroughly impressed with the customer service we have received! Thank you!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 22, 2019

Hi Renee,

We love your review! Your kind words are warming up the office in this cold January. :)

We're so glad that Megan was able to help you in a fast and friendly manner! Let us know if you ever have any other questions or concerns and we can help you.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 20, 2019

Great company, great service

By Michael M., New York, Verified Reviewer

Bombfell is a good option for those looking to expand their wardrobe but don't have the time. There are a ton of options out there for this, but Bombfell's customer service sets them apart in my opinion.

I've had only great experiences when dealing with Bombfell associates. Everyone I speak with is knowledgable, responds quickly, gets the job done and checks in for any followups. I commend them on their customer service...it's really top notch.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 22, 2019

Hi Michael,

We're so glad that your experiences with our client services team has set us apart from the pack. :)

It's been a pleasure having you with us for so long. Here's to many more great orders for you!

Let us know if you need anything else.

Thanks,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 20, 2019

Bombfell replied?

By Wallace C., California, Verified Reviewer

I dislike shopping in retail stores. It's a toss up if you will receive great, bad, or no customer service. Retailers asking for feedback and actively listening is rare. Well, Bombfell is breaking the mold and listening. Thanks Megan.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 22, 2019

Hi Wallace,

Thanks for sharing your Bombfell experience! We're so glad that you feel heard by our client services team. We definitely appreciate you being with us!

If you ever need anything else, let us know and we're happy to do what we can to help.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 15, 2019

Megan at Bombfell customer service

By George A., New York, Verified Reviewer

I had a really good interaction with Megan at Bombfell. I reached out to her about an issue and it was evident that she looked into it quickly and worked to find the solution that I needed. The process was quick and effective.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 19, 2019

Hi George,

Thanks for sharing your Bombfell experience with Megan! We're glad that your concern was able to be solved.

We love having you with us! Let us know if you have any further questions about anything.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 13, 2019

Great customer service!

By Kyle C., Omaha, NE, Verified Reviewer

The customer service I've received through Bombfell has been nothing short of extraordinary. From adjustments by the stylists to interactions with Martha on the customer service team, I'm truly impressed.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 14, 2019

Hi Kyle,

Thanks for the love! We're so glad that you are enjoying the service you're receiving.

If you have any other questions or concerns, let us know!

Thanks,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 13, 2019

Bombfell and Xavier are awesome!

By Jonathan M., California, Verified Reviewer

I've had nothing but a great experience at Bombfell. Most of the clothes not only work but perfectly fit my style and body. The quality is always great and the interaction with Bombfell staff has been great. Xavier and Destinee are both awesome!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 14, 2019

Hi Jonathan,

Wonderful! We're so glad that Destinee has been doing a great job selecting clothes that work for your style and have the right fit.

If you ever need anything else, definitely let us know at support@bombfell.com!

Thanks,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 12, 2019

Extension needed

By Ben P., California, Verified Reviewer

My clothing delivery was made the day I left on vacation. Meghan and Bombfell agreed to give me a two-week extension for my try out period. I was most appreciative of this high level of customer service.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 14, 2019

Hi Ben,

Thanks for sharing your Bombfell experience! We hope the vacation went well.

We're excited to continue to bring you a high level of service. Definitely let us know if you need anything else!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Jan 12, 2019

No shipping label

By Heath G., Bogota, Colombia, Verified Reviewer

I was in a light panic about not getting a shipping label with my package. As I was running out of time on my return, I reached out to Bombfell Support and Lisa responded promptly with the shipping label and gave me a couple of extra days to return my package. I couldn't be more pleased with her support.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jan 14, 2019

Hi Heath,

We're so glad to hear about your satisfaction with our Client Services team! We're always only an email away if you ever need anything else.

Thanks for being with us!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted
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