FixMeStick Reviews

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FixMeStick

Overall Rating

4.3

697 Customer Reviews

Summary

FixMeStick is a plug-and-play USB device that is intended to remove viruses from your computer and optimize it for speed. See How customers are reviewing this product.

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Customer Reviews

4.3 Stars out of 697 Reviews
5 Star:70% 4 Star:11% 3 Star:3% 2 Star:4% 1 Star:10%
84% Recommend This Product
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Posted on Dec 17, 2018

Not satisfied

By Nancy B., Staatsburg, NY, Verified Reviewer

I put the FixMeStick in the PC and it did its thing and then told me I had a lot of malware on my PC. Why didn't it clean that out of my PC when it was doing everything else? I am sending it back as I don't think it did what it was supposed to do. Thank you.

Bottom Line: No, I would not recommend this to a friend

Posted on Dec 16, 2018

Not worth the money

By Ken S., Grand Prairie, TX, Verified Reviewer

I ordered the Stick from HSN. I ran FixMeStick when it arrived. The run took almost 1.5 hours on a high-speed gaming computer that contained no gaming software files. It came back with two minor errors. I then ran Malwarebytes free version and it found one major problem that FixMeStick missed and it took less than 10 minutes to find it. For this reason, I am returning my FixMeStick to HSN for a refund. After 1.5 hours it did not detect a major problem that a free software found in less than 10 minutes. This is not all it is stated to be.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 17, 2018

Hi Ken,

I'm sorry to hear the FixMeStick missed a virus on your computer! If you can recall what the threat was that Malwarebytes found that we did not, please report it to support@fixmestick.com. We're always on the hunt for ways to improve the product! Further, if you're worried the FixMeStick may have missed anything, please email us at the same email and we'd be happy to remotely connect to take a look.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 15, 2018

Good for viruses only

By Dan P., Burke, VA, Verified Reviewer

The TV ads and HSN miss lead me thinking the FixMeStick would speed up my PC. I have two virus protection products I run so the FixMeStick did find anything or speed up my PC. My family has three Dell laptops that run slowly, especially when booting or installing any application. For example, installing TurboTax takes 30. When I check the resources, the hard drive is running at 100 percent. I have tried many suggestions I found on the internet. Will your other product fix this problem?

I have recommended FixMeStick to a few friends who PC was completely locked. I have not heard if it helped.

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 17, 2018

Hi Dan,

Thanks for reaching out. We appreciate your review. The FixMeStick certainly is a virus-removal tool, so if your computer is slow due to reasons that are not virus-related, then it likely is not the solution you're looking for! As you are a FixMeStick owner, you can get a discount on System Mechanic (you can check it out here: www.fixmestick.com/system-mechanic/) which may help the issues you're having. However, if you are concerned you may have viruses on your computer, please email us at support@fixmestick.com or chat with us directly on our website www.fixmestick.com and we'd be more than happy to remotely connect to your computer and have a look.

Looking forward to hearing from you.

Best,

Claire

Posted on Dec 15, 2018

Not worth it

By Brian W., Alberta, Canada, Verified Reviewer

None, and I mean NONE of the instructions were correct, nor did they work on my ASUS. I wound up having to go into the BIOS and change the method of booting, but I wound up changing so many factors that I had to take notes so I can reset after I got the thing to actually run.

And when it finished the scan, it was SUPPOSED to "clean" my computer. It neither did nor did it offer to do so. Instructions clearly indicate that it will.

Keep your money, take your system into a reputable computer tech.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 17, 2018

Hi Brian,

I'm sorry you had trouble with the FixMeStick. I can assure you that once the scan is complete, it will alert you to any viruses and instruct you to clean them. If you're concerned you may still have viruses on your computer, please send us an email at support@fixmestick.com and we'd be more than happy to take a look for you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 15, 2018

Better than any tech I have ever paid

By David P., Snohomish, WA, Verified Reviewer

I have three PCs and the one I'm using now was the better of the three with only 58 virus/malware, etc. that the FixMeStick removed and now it works great, and it only took about two hours and 45 minutes to complete. The second one was in really bad shape, still barely worked, but too slow to bother, and the FixMeStick brought that PC back to like new performance and it took about three and half hours I think. Now, the third PC was so bad that you barely could even get it to turn on, and once you did, that's about as far as you could go, and the FixMeStick took just under four hours to completely fix that PC, and when it finished, it had four pages of malware viruses and who knows, but when the FixMeStick finished, that third PC is now back to even better than when I bought it refurbished online two years ago. I will never hire a tech again to try his luck at fixing my PC's, FixMeStick is the only way to go, I promise.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 14, 2018

Arrived just in time!

By Cynthia W., Lindenwold, NJ, Verified Reviewer

My husband is good for being on the computer hours at a time and is all over the internet. Two days after I received my FixMeStick, his desktop was hit by a virus where it froze up the computer and it wanted us to call a "1-800" for repair - been down that road before where they want to get into your computer and charge you hundreds of dollars for repair and protection.

I tried the FixMeStick and put it to its ultimate test. The virus was detected, cleaned it out and had our desktop back up and running. I was happy that the instructions for the stick included a way to get into our computer since we couldn't get back into Windows for the scan without taking it out for service. This alone was worth the purchase. Thanks for a great product.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 12, 2018

Not impressed

By Debra E., New York, Verified Reviewer

I followed all directions and was notified scan and virus removal was complete. But I still have many problems with all sorts of "stuff" getting in the way, especially during boot up, which takes up to 20 minutes! Also, after the scan, I no longer have access to programs such as MS Access and others.

Needless to say, I'm returning the item.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 13, 2018

Hi Debra,

Thanks for your review! I'm sorry to hear you aren't impressed with the FixMeStick. While it is super effective at removing viruses, it's possible it may have missed something or the problems you're having with your computer are not virus related! Please send us an email at support@fixmestick.com or chat with an agent directly on our website www.fixmestick.com, and we'd be more than happy to see what's going on and get your computer working properly!

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 12, 2018

The FixMeStick review

By Robert P., New York, Verified Reviewer

I use FixMeStick on all the computers in my household and it works great and is easy to use. I even use it on an old computer that was slow and wasn't use, and now it runs like new. Great product, I recommend it.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 11, 2018

Great product!

By Edith W., South Carolina, Verified Reviewer

I've had my FixMeStick for about two years. In that time I've used it to solve many problems that might have cost a great deal of money, had I needed to call HP or Microsoft for tech support. I love my FixMeStick. I highly recommend it, especially for those that are not very techno-savvy. Running the scan is easy, and when you need help, tech support is always helpful and available. Updates are automatic and free.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 11, 2018

Windows 7 and Vista

By Kenn G., Ohio, Verified Reviewer

FixMeStick worked great on my Windows 7 computer. I'm 65 years old and didn't want to give it up because I can't understand Windows 10. I shop mostly online and FixMeStick stopped all buffering and really speeded up response time on sites like YouTube and Amazon Prime. I also cleaned my wife's Vista, and now it works like it did in 2009. I will be using it monthly like it recommends. Thanks, FixMeStick, for saving my computers.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 10, 2018

Help with scan problems

By Larry S., Davenport, IA, Verified Reviewer

Claire was able to help me get my scan problems resolved...gave me all the information I needed to complete the task. Prior to this, I couldn't get anything to work; thought maybe it was because I was using a previous FMS that had been de-activated due to being stolen, but the people who stole it, returned it after it didn't work for them because it had been made nonfunctional.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 10, 2018

Bad

By Gary E., Olathe, KS, Verified Reviewer

It took down my internet for five hours. I could not stream video, play Xbox, and anything. It did not speed up anything. I lost my security and video. Why did it use over 95% of my internet for five hours? That was more than the time it would have taken to download my whole hard drive two times.

Not happy, I did not see any warnings. I am sick about losing all that time, had plans, but could not do anything, as you stole my internet.

Bottom Line: No, I would not recommend this to a friend

Posted on Dec 10, 2018

I love the FixMeStick

By Linda S., Newton Falls, OH, Verified Reviewer

I was worried at first and afraid to try it when it came in the mail. Then I thought what the heck...the computer is not running right anyway - it is slow, freezes up, won't shut down, and sometimes won't start up. I plugged it in and it told me exactly what to do (very easy). Then it told me to take a break, it was going to be awhile. I have to laugh now because it took 8 hours and 20 minutes. BUT boy did it clean up my computer. It is working like a new one now. It showed everything it was doing and the time it was going to be until done. When done, it asked if I wanted the viruses and malware removed. I had a lot of them. Two or three minutes later I had my computer back working like new.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 9, 2018

Hmmmm

By Vera R., Verified Reviewer

I successfully ran the stick and it said I had issues and that it fixed them but I can't see any difference in the way my computer is running.

I didn't really see anything in the report that alarmed me about the things that were wrong but figured it would likely at least speed things up to have them removed.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 10, 2018

Hi Vera,

Thanks for reaching out. Sorry to hear the FixMeStick didn't make a noticeable difference to your computer. It's possible that the reasons your computer is not working properly are not virus related. However, if you're concerned viruses are still present and went undetected by FixMeStick, please send us an email at support@fixmestick.com and we'd be happy to take a look for you.

Best,

Claire

Posted on Dec 8, 2018

FixMeStick

By Ken B., Nanaimo, British Columbia, Canada, Verified Reviewer

Once I figured out how to load it, it worked fine. It took just under six hours to scan my computer and fix 25 errors in my system. However, it didn't fix the problems I bought it for. I will probably have to take my computer in and have a programmer look into it.

Thank you for your help.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 8, 2018

Not compatible with all drives

By Russell C., Chesterfield, MI, Verified Reviewer

I was hoping to really like this product and finally be done of monthly or annual renewals for virus subscriptions software. In all fairness it did scan my much older OS laptop; but not the main reason I purchased it. Currently; I upgraded to an iMac for performance and figured this would be ideal, however, each scan only yielded 67 files in 0 seconds, even under custom scan mode.

I contacted customer support and they were very friendly and resolved the issue. However, the end result did not help me in the least and I just wish they would have included that this device will not scan fusion drives when they are selling them, as I would have never bought one. Other than that, for other OS without fusion drives it should work fine.

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 10, 2018

Hi Russell,

I'm sorry the FixMeStick is not compatible with your Mac with fusion drive. We are working tirelessly to get this issue resolved. Please check back with us in a few months as we may have an update that resolves this!

Best,

Claire

Posted on Dec 8, 2018

Great product

By Theodore G., Brookfield, WI, Verified Reviewer

The product is easy to use and works great. The first time I ran it I had seven issues that were isolated and now my computer works great. I would recommend this to anyone for a great running computer and the ease of mind that it will always be that way.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 7, 2018

UNHAPPY!

By Oliver S., Buford, GA, Verified Reviewer

Before using your product my computer, I must say it was easy to install, so an "A" for that. The downside is my computer is even slower than before. I shall return it in the morning for a full refund.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 10, 2018

Hi Oliver,

Sorry to hear that you believe the FixMeStick made your computer slower. If you're concerned about this and do not wish to return it, we'd be happy to remotely connect to your computer to see what is going on. It's possible the speed of your computer is not related to viruses at all. We look forward to hearing from you.

Best,

Claire

Posted on Dec 6, 2018

Impressed

By Deanna C., Kingston, Ontario, Canada, Verified Reviewer

I was a bit hesitant that the FixMeStick would work as well as advertised but it did, and I was impressed. Keep up the good inventing. I would definitely recommend this product to my friends and family.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 6, 2018

Virus removal

By Daniel D., New York, Verified Reviewer

I used the stick a couple of times until I was able to get it to work. And yes, it did remove a virus, A VIRUS. I haven't called them yet but will when I got the time. Meanwhile, I still have the same problem. I was told I have many malware viruses, but the stick told me of one and successfully removed it. When I call them, and hopefully they be able to HELP, I will revise the review!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 6, 2018

Hi Daniel,

Thanks for reaching out. If you're concerned the FixMeStick may have missed some viruses on your computer, send us an email at support@fixmestick.com. We'll connect to your computer and manually remove them as part of your subscription! We're more than happy to get your computer running properly.

Looking forward to hearing from you.

Best,

Claire

Posted on Dec 5, 2018

Initially great...then worrisome

By Paul B., Michigan, Verified Reviewer

Firstly - I have the FixMeStick Plus Lifetime Usage for six PC's from HSN. So why do I keep getting emails to sign up for my second year and all the other ad come-ons? Quite annoying.

The first usage was flawless and mostly automatic. Removed several trojans, etc.

Second usage (two weeks later), same computer, same thumb drive, the computer didn't recognize FixMeStick. Then endless poorly written or non-existent instructions on what to do. Black screens, command prompts that gave no direction, etc. etc.

I finally got lucky after the third reboot and the darn thing scanned again and found one virus or malware or whatever.

If my third try is anything like the second one...then my rating will be ZERO and I will tell as many people as possible of the nightmares...I will also return to HSN.

So let's hope the third time works...and it's as easy as they CLAIM it is in advertisments.

Undecided...and not hopeful.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 6, 2018

Hi Paul,

Thank you for your review. Sorry to hear the second time you used your FixMeStick wasn't as simple as the first! If you ever have any issues with getting your FixMeStick to work, don't hesitate to call us at the number provided on your package, or send us an email at support@fixmestick.com. Further, I have opted you out of receiving emails. Let us know if you'd like us to change that in the future.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 5, 2018

Great product, highly recommend it!

By Felicia T., Kokomo, IN, Verified Reviewer

The FixMeStick is a great product. It fixed my old computer and now it’s running faster and more efficient than ever before. Thank you for creating a great product. I highly recommend this to everyone.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 5, 2018

FixMeStick

By Bill C., East Haven, CT, Verified Reviewer

After seeing the FixMeStick advertised for the past couple of years, I finally decided to check it out for myself. I found the device easy to use and was excited to see that it would take 4 hours to run, thinking that it would find and clean up a bunch of unneeded and unwanted files.

Let me also say that my computer is approximately 7- 8 years old, and what I consider to be efficient but extremely slow. Having said that, I am constantly running defrag and virus scans without much improvement on performance.

After the program ran, I was mildly disappointed that it only found one virus and one malware files, which I promptly instructed to remove.

The end result was that my machine was as slow, if not slower than when I started. A day or so later, Windows installed a bunch of updates, and now my machine runs as it did before.

I will say that if you are or you have a user who will go on any site or do anything without thinking twice then this product is probably a great tool for you.

In summary, I would recommend this product as a good and useful tool to have, but beware that it is not a miracle tool to improve performance for those of us who have "old machines."

Now I may have misunderstood, but I watched the sales pitch again and in my mind, there are implications that this device will fix all your problems.

I recommend this product but would caution anyone to believe that this product is going to breathe new life into your old machine.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 5, 2018

Works great

By Vickie S., Illinois, Verified Reviewer

This product is great, I highly recommend it. I was having problems with my computer being really slow and a lot of pop-ups to try and get me to download virus protection (these wouldn't go away without restarting my computer.) I ran FixMeStick and my computer starts right up with no more pop-ups!

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 4, 2018

It worked

By Ron U., Manitoba, Canada, Verified Reviewer

My biggest problem was running my QuickBooks program because going to print paychecks took 25 minutes. It works now. I took it into a shop to see if they would check it for viruses and he wouldn't do it. He told me to take it back home and phone QuickBooks, which is costly, so I bought a FixMeStick. I think it's fixed.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 4, 2018

Does what it claims

By Stephen P., Rotherham, Yorkshire, United Kingdom, Verified Reviewer

Removed all viruses from my computer, easy to use, just followed instructions on the screen and let it do its work. My computer is much faster, 180 characters is like writing a novel, I've put my review in, and it is favorable.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 4, 2018

Misleading name

By Julian M., Florida, Verified Reviewer

This device might be a good virus protection item, but it is not a "fix it" stick. Unfortunately, I must have been half asleep when I purchased this online. I thought this would have more operational fixes than just a virus scanner.

The name is too grandiose for what it does. If you already have a functional virus scanner, this will not improve much on the situation.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 6, 2018

Hi Julian,

You are correct that the FixMeStick is for removing viruses on your computer. However, it is much more effective than the average virus-scanner. Regular antivirus and virus scanners work while your operating system is working, which also means viruses are active and can hide from them easily. FixMeStick works behind-the-scenes, on its own operating system so it's able to detect and remove viruses that conventional antivirus software can't even detect.

Let us know at support@fixmestick.com if you ever need any assistance with your FixMeStick!

Best,

Claire

Helpful Review? 1 Person Has Voted
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