Rocket Mortgage

With falling interest rates, we decided to "explore" saving money on our monthly payments with a refi. In a matter of just a few weeks, that "exploration" resulted in a savings of more than $225.00 per month. Really! Just a few weeks. Thanks Quicken Loans and Rocket Mortgage.

Bottom Line: Yes, I would recommend this to a friend

I found the entire process from the time I filled out the info on the web page to my discussions with my contact to finalizing the paperwork and signatures to be amazingly easy and painless. I was also amazed at how easy it was to interact via the internet to address any outstanding issues. Finally, the entire process from start to finish was completed in three weeks!

Bottom Line: Yes, I would recommend this to a friend

Rocket Mortgage has never disappointed me with any of their mortgage and refinance services. Michael Dodge, PB, serviced and processed my refinance with the utmost professionalism and efficiency. Communication was excellent topped by exemplary professionalism.

Bottom Line: Yes, I would recommend this to a friend

Start to finish the easiest experience buying a home anyone could ever have. I had constant contact with Quicken. They answered every question I threw at them and with a positive attitude each and every time. I will recommend them to anyone and everyone I know buying a home!

Bottom Line: Yes, I would recommend this to a friend

Very pleased, easy to review everything online. Everything is available for easy understanding, easy to have questions answered. Quick responses to questions. The whole refinance process was done online except for the actual closing which was done by having everything brought to our door so we could look it over and sign and return without anyone entering our house.

Bottom Line: Yes, I would recommend this to a friend

We refinanced with Quicken and obtained a lower interest rate than we previously had. The cash-out at closing enabled us to pay off both vehicles, pay off a debt, and do much-needed home repairs and upgrades. The consolidation improved our budget savings and saved us $625.00 per month which is an incredible savings for a working-class family. The process was very clear-cut and transparent and navigation throughout the loan process was fairly simple. The online support personnel was very very good and responsive. The appraisal process was fair and on-point and helped us determine what priorities required the most attention in order to improve the value of our home moving forward. $625.00 savings per month! For a construction worker and a wife who works retail, it's been a blessing for us. Although the loan restarts, a very good point to keep in mind is this and it's relatively crucial: only take out what you need to upgrade your personal needs in our case saving per month and necessary home improvements, keeping in mind that if we choose to sell before the loan matures that there is enough equity remaining to make a profit.

Bottom Line: Yes, I would recommend this to a friend

Starting the process was easy. Matt was great, was able to get me the rate I needed. Kept me updated as the process continued, giving me key dates I wanted to know. Closing was very easy, enjoyed signing with the computer, instead of so many pages to sign. Our closing notary was great, we used social distancing, masks, and gloves. Important since Amy and I are nurses.

Bottom Line: Yes, I would recommend this to a friend

Quicken Loans provided us with a fast and friendly process. The application and document process was seamless and efficient. Compared to other home loans we've done Quicken was the best.

Excellent experience.

Bottom Line: Yes, I would recommend this to a friend

With the problems of COVID-19 playing out in the background, my loan officer Laura was still able to navigate the complexities of a refinance in a short period of time. The only recommendation I have is for Quicken to clear up the language on some of their progress updates. They had a tendency to produce numbers that were not in line with what I was told verbally. In the end, the numbers did match was I was told, but we had a few minor issues due to this miscommunication. These updates were not identified as preliminary and did not clearly state that acknowledging them did not commit you to agreeing with them. In the end, they handled my refinance as agreed in a minimal amount of time and hassle.

Bottom Line: Yes, I would recommend this to a friend

The process was fast and without major hurdles. There was a certain amount of duplicate and redundant communication that appeared to be automated which made the experience highly impersonal. Bottom line, it's done and done right!

Bottom Line: Yes, I would recommend this to a friend

This experience was simple from end to end. From the moment I began the refinancing process from my phone to about 2 hours later and finding myself mostly done with the process. During the 2 hours I completed some forms, spoke to an agent via chat, and provided a few simple documents, all from my couch and through my phone. From there we closed in 3 weeks. During the 3 week period, the very user-friendly website kept me updated on the process. An agent came to our home and conducted the closing in 45 minutes. We were contacted by phone to confirm everything went well and told when our funds were released. Lastly, the website post-closing is the best I have seen and again is user friendly. Would highly recommend using this service and would certainly do this again.

Bottom Line: Yes, I would recommend this to a friend