SmileDirectClub

It was my first time to ever go to SmileDireClub, but everything went so well. Even the day before I got my appointment, they were sending me a text to remind me the time, they send me a link so I could find my way there, gave me their phone number so I could call once I arrive for someone to come get me. The Smile guide that helped me was Vanessa, she was so welcoming, she treated me like a friend and not as a client, I very very appreciated that! She explained everything so well, always smiling and always letting you know what she is about to do and explaining why. I very much loved my experience! They even gave a gift bag!

Bottom Line: Yes, I would recommend this to a friend

Tayler from the Grand Rapids, Michigan office was amazing, sweet, and charismatic! Very sweet and answered every question. Pushed me into the right direction and made me comfortable with starting treatments!

Bottom Line: Yes, I would recommend this to a friend

What initially drew me to SmileDirectClub was the cost. It is easily a 1/3 of their competitors' cost. I know, they say you get what you pay for, but I’m cheap and decided to give it a try. Then I experienced their customer service. I’m old and have never experienced customer service this good before. Every step, procedure, service, and what to expect is explained in phenomenal detail. I did the home mold kit due to COVID-19. Not bad and again, great instructions. The aligners arrive in the neatest, most efficient packaging I have ever seen. At the end of my initial set of aligners, my top front teeth were not perfect. SmileDirect re-evaluated my teeth and recommended another mold followed by another set of aligners. No additional cost or hassle. They really want your teeth to be perfect. This time around a SmileShop was opened in my area. I highly recommend going to a SmileShop even if it isn’t convenient. The staff in Pittsburgh were very friendly and professional. Chanele did my scan. I could tell she has done that a million times. The scan equipment is way better than doing a mold. Much more accurate and actually a lot easier. The professionalism was top shelf all the way. I couldn’t compliment the whole process enough. I’m confident my smile will be perfect.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My experience with SmileDirectClub was great. It was painless and it doesn’t take long on your visit! I love it and Liz has great service and gives great care!

Bottom Line: Yes, I would recommend this to a friend

Ahmed was incredibly friendly and very informative and direct. A pleasant experience overall. Also, he was very knowledgeable about the product and answered any and all questions I had. He was very professional and made me feel very comfortable throughout the entire process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I just got back from my first visit today and everything seems to have gone really well, though I did notice that I did not meet with an actual dentist, his name was on top of the scan screen and was definitely not any of the people I met.

Aside from that, I received outstanding customer service, everyone was extremely friendly, polite, respectful, and knowledgeable. Do not be afraid to ask any questions, they really do know what they are talking about. I had my scan done by Ty, who was very thorough and provided very comprehensive explanations of everything that was going to be in the kit, how to care for the aligners, how to whiten my teeth, etc. Even though Ty is not a dentist I completely trusted her based on her knowledge and professionalism during the treatment.

I also received a free goody bag containing a teeth whitener, a very good quality chapstick, and a bright on blue light whitening tool with a case, I was impressed by the quality of it as well.

I should be receiving the kit in about a month, if it ruins my life I will definitely change my review, but until then, I highly recommend them! Good luck!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This review is for the SmileShop at Curtner Ave in San Jose. Jaime and Anthony are a great team who put you at ease and provide you with all the info very well. The whole process just takes some 30 minutes and is quite thorough.

Bottom Line: Yes, I would recommend this to a friend

Overall my experience was great. Giovanna had great customer service skills and she was very knowledgeable. She explained everything in detail and she made me feel comfortable from the beginning to the end of the visit.

Bottom Line: Yes, I would recommend this to a friend

It was an awesome experience. Shoutout to Godwin, he was very engaged in his job, he wanted to help us out, he played some games to interact with the customer, it was amazing. He helped me out, explained everything down to the bone, was not only informative but wanted to interact with me as much as he could to better improve my results. He was absolutely amazing. Thank you, Godwin and SmileDirectClub, for the amazing experience.

Bottom Line: Yes, I would recommend this to a friend

This morning I arrived and was promptly seen. The consultation was fast, easy, and direct. Thank you guys for making the process easy.

Bottom Line: Yes, I would recommend this to a friend

Still dealing with poor quality and aligners that still don't work. Takes days for someone to get back to me.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend