So it's always an awkward situation when you have to have someone in your mouth, but Ashley in Oklahoma City made my awkwardness not awkward at all. She was the best! Thanks Ashley!
Bottom Line: Yes, I would recommend this to a friend
Summary
SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.
Pros
Cons
Posted on May 14, 2021
So it's always an awkward situation when you have to have someone in your mouth, but Ashley in Oklahoma City made my awkwardness not awkward at all. She was the best! Thanks Ashley!
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Environment
Professional
Politeness
Wish it was little cheaper
Company Response from Smile Direct Club
May 14, 2021
Thanks for taking the time to share your feedback Yolanda! We are happy to hear you had a pleasant visit.
Posted on May 11, 2021
The 3D process was so easy and took only a matter of minutes. The girls who helped me were amazing and went above and beyond. I’m looking forward to the ease and convenience of my SmileDirect Invisaligns.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Convenient
Quick results
No monthly appointments
No “cons” were specified in this review
Company Response from Smile Direct Club
May 11, 2021
Hi Lauren, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
Posted on May 5, 2021
I've been looking for a quicker and cheaper way to fix the gap in my teeth, and this looked like a good opportunity. Had my first consult and had 3D images of my teeth taken and photos. I worked with Amy and she could not have been more helpful. In fact, everyone in the office that I interacted with was super helpful and very nice.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Free consult
Friendly helpful staff
No “cons” were specified in this review
Company Response from Smile Direct Club
May 5, 2021
Happy to hear about your experience, thank you very much!
Posted on May 5, 2021
My daughter had her 1st appointment today to get her 3D scan. Brittany from Bus #2 was absolutely amazing! Friendly, professional, and very knowledgeable! She made my daughter and I feel very comfortable and the process was quick. We are very excited to receive the aligners and get started! Thank you Brittany for being so nice and personable!
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer service
Affordability
Convenience
No “cons” were specified in this review
Company Response from Smile Direct Club
May 5, 2021
We are excited too! Thanks for your support! We are always here for you.
Posted on May 4, 2021
Props to Crystal and SmileDirect Team in Las Vegas. Very helpful, very knowledgeable. Made the decision to move forward and overall experience was efficient!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Convenient
Affordable
Efficient
Not being able to start process immediately!
Wish there were more locations!
Wish there was a way to enter facility as customer, has to wait outside for small time period!
Company Response from Smile Direct Club
May 4, 2021
Thanks for your kind review Lew! we can hardly wait to get you started, you can count on us getting you the smile you deserve.
Posted on Apr 26, 2021
Great service - explained the process thoroughly, addressed the needs and questions from the initial scan through the end. The online and text support is great when we have issues on weekends or late nights.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Convenience - don’t have to deal with hassle of appointments for regular office visits as in the case of getting braces tightened
Track plan and progress online
Not much interaction with the dentist or orthodontist
If you are wearing the aligners daily rather than nightly, it’s a major upkeep when eating - must brush before inserting back
Frequent cleaning of aligners adds to additional cost since you can’t use paste and brush on the plastic - need to be soaked like dentures
Company Response from Smile Direct Club
Apr 26, 2021
We are grinning from ear to ear. Thank you for the support. We are always here for you!
Posted on Apr 25, 2021
So excited to get started, so simple, and in the end beautiful teeth so you want to smile. Also, everyone is so nice and friendly.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy to do
Long drive
Company Response from Smile Direct Club
Apr 25, 2021
Hi there, Priscilla. Thank you so much for this awesome review. We love it!
Posted on Apr 22, 2021
I had gone to SmileDirectClub back in February. I met with the sweetest person ever, her name is Adrianna. We connected on a deep level. She was super generous, very accommodating, and understanding. I met with other staff, but Adrianna blew me away with her generosity and character. She made me feel like I was making the right choice, especially when I'm very insecure about my smile. Adrianna gets 5 stars, but the company gets 3 for these reasons.
Whether you choose SmileDirectClub, I do say you should check that out with your primary dentist first and have your own personal X-rays because SmileDirectClub doesn't actually do a deep X-ray, they only get a good visual of your smile and not your jaw and beyond that which can be dangerous if your smile needs a major fix. If it's a minor fix like myself, however, still get it checked out with your primary dentist, check for cavities and see if SmileDirectClub is for you.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Adrianna was very accommodating, made me feel very welcomed compared to other staff
Cheaper
Less time to wear it, great for people who have mild things they want to change about their smile
It was too fast, felt like it was too simple and that can be dangerous for someone who does not have mild tooth errors
X-ray was not really an x-ray, just a visual of your smile and not your jaw bone like other orthodontics do, can be dangerous for mild or even major changes to teeth
Won't check for cavities or tooth infections, YOU need to that yourself before hand to save your self the trouble and pain
Company Response from Smile Direct Club
Apr 22, 2021
Hi Sahara,
We are glad that you had a nice time with Adrianna, thank you for taking the time for the shout-out!
We completely understand your concerns, and we'd love to share more information about what we do. We provide SmileDirectClub aligners through our network of state-licensed registered dentists and orthodontists that closely review each case, prescribe treatment and oversee every US Club member's smile journey through regular remote check-ins. We're also available 24/7 for our club members who run into any issues throughout their journey. The health and safety of our grinners is always our #1 priority. Feel free to learn more about us over on our website, and we will be more than happy help you via email, you send us a message at reviews@smiledirectclub.com.
Posted on Apr 11, 2021
I had the best experience going here. The staff is wonderful and very knowledgeable and informative. Roxy and Toni were outstanding. Roxy especially was very patient with me. Thank you guys so much. I can’t wait to tell my family and friends about SDC.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Clean facility
Knowledgeable
Patient
Wait time was a little longer than expected, but it was worth it
Company Response from Smile Direct Club
Apr 11, 2021
We are so happy to see you are taking the first step on your new smile. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.
Posted on Apr 10, 2021
My experience - she was very professional and on time. I feel like I knew her forever, she made me feel comfortable, explained everything to me. Going to recommend that my friends will go there.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Clean
Professional
On time
No “cons” were specified in this review
Company Response from Smile Direct Club
Apr 10, 2021
Hi Robyn, thank you so much for the positive feedback and for taking the time to post this review. Our customers help us to constantly learn and improve what we do. I'm so glad the SmileShop visit was a great one and will pass on the feedback to our shop manager.
Posted on Mar 30, 2021
I loved it. They made me feel so comfortable about my teeth, they gave me assurance and confidence that it can be changed fast without the visibility of braces or retainer! I was smiling the whole time and can't wait to get my new smile in the mail! Ashley, you were the best, thank you so much SmileDirectClub.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Comfortable
Positive
New smile
No “cons” were specified in this review
Company Response from Smile Direct Club
Mar 30, 2021
Hi there Jenna! It is always a pleasure to assist you. Thank you so much for all the love and support.
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