Lemonaid Health Reviews

During this pandemic, it is extremely difficult to book an appointment anywhere. I made an appointment the same day and in a short period of time they have gotten back to me. I was seen by Nurse Practitioner Danielle and she was patient, she listened carefully to all concerns, and answered every question I had. I am extremely satisfied.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Danielle has been very pleasant, helpful, and informative both times we have spoken. She is very understanding and seems to care about what she does, which is great!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This was so easy for me and gave me so much peace of mind! I have a UTI, couldn’t get in with my PCP before the weekend and didn’t want to go to sit in an urgent care or the ER for hours like I normally would have to. Decided to try this service and I loved it. I filled out a very quick survey about symptoms, within a couple of hours the physician had called me and after a very brief phone consult, had called in my antibiotics to my local pharmacy. 10/10, 5 stars, will use again and again!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Signed up on Thursday night. Early Friday morning, my email alerted me that an NP was now online so I could do a video appointment. I hopped over to the appointment page. Do not leave the page or you'll lose your place in line! The wait was about 20 minutes, so I kept the page open on my phone, and watched a few DIY videos on my computer.

Natalie was friendly, professional, and checked on the medication brand after I told her I'd had a poor reaction to a generic in the past. My medicine is shipping out tomorrow!

After wrangling with the frustration of my insurance company and getting in to see a doctor, Lemonaid gave me what I actually needed.

Bottom Line: Yes, I would recommend this to a friend

My NP was very easy to talk to and it didn’t take long either. The monthly price you pay includes the visit AND medication delivered the next day. Great service for someone like me with no insurance.

Bottom Line: Yes, I would recommend this to a friend

Natalie made the process so easy, and when you’re dealing with anxiety and depression, nothing can feel quite easy. She was thorough and took the time to listen and figure out the best options for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Speaking with the doctors and NP via video chat makes the whole experience much easier and streamlined. Great customer service and well taken care of!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My overall experience was great. It was fast, quick, and very easy. The nurse who called me was very professional and friendly. I highly recommend this company.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It was a good conversation, the woman that helped me was really nice and a great listener. I really enjoyed how my questions were answered to where I could understand.

Bottom Line: Yes, I would recommend this to a friend

Overall, the customer experience at Lemonaid Health is superb. Around the clock care and doctors who take the time to forge a path ahead make this service convenient and helpful. The fact that I don't have to sit at a doctor's office for an hour during these times is a bonus.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Came down with a UTI that just wouldn’t go completely away despite hydration and my best efforts. Reached out to Lemonaid Health and had an antibiotic by the afternoon that cleared up symptoms immediately!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I love that it seems I am merely a talking piece when it is convenient. I am prior military, in for 7 years and 4 tours later and poof, silence. VA is three months out for critical mental health issues. And while sitting in a car crying with my wife she finds Lemonaid. That day I was able to talk to someone at length. Three months later I am a different man slowly clawing his way back up.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

So far my experience is very positive. I have an appointment reminder, then the doctor called me, explained everything exactly without any rush. Also, all my questions were answered. Thank you.

Bottom Line: Yes, I would recommend this to a friend

I hesitated before leaving this poor review. I gave them a chance Friday after sitting for hours with my phone open in a "waiting room" screen and nothing happening. It would not even allow me to keep the app open and do other tasks on my phone. I sent a message politely asking for an appointment time, which is how other online Teladoc services handle things and it works quite smoothly. I simply got a call and a written message response back telling me what hours I had to try this ridiculous system again. So I tried again this morning, Monday. After over an hour waiting, I replied to a text from a relative and got thrown out again. I don’t have a computer or another device to do this consult from, only my phone. I tried again this afternoon, also during the hours I was told to try, and nothing. Just sitting with my phone in an app waiting room saying please wait and DOING NOTHING. This is not the way you handle paying customers! I will be taking my money and my business to other online health providers and making sure my family and friends do the same!

Bottom Line: No, I would not recommend this to a friend

I haven’t had insurance for a few years now. I found Lemonaid through a few searches for birth control without insurance. The visits were easy for me, I didn’t have to go anywhere and they called me when it was convenient. The nurse practitioners I spoke to were very kind and easy to talk to, notably NP Trisha. She was courteous and also reminded me to make appointments for things I have missed. Made sure all my questions were answered if I had any. I will continue to use this service for as long as I need to.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

So I had a rough 2020. Who didn't, right? Losing a job, not knowing how I am going to provide my next meal or pay my next bill. I saw Lemonaid on Instagram, so I tried it out. Answered the questions and it was easy! It is also affordable. The price here in my area is about $100 for the appt, then the meds would be about $40, maybe cheaper with GoodRX, but no waiting in lines, I don't even have to leave my bed! So I am feeling better, I am so happy with my results. They check up on you and actually care. This is a great thing! Thank you Natalie the NP. I mean, I thought I was alone but she connected with me. When my chest was getting tight I was like ugh, my bra is toooo tight. Right? How many feel that way? Well, she understood and helped me. I'm so happy I'm not alone. Thank you Natalie!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The Lemonaid process was easy and helpful. Great experience all around. It’s also affordable and fast. The NP that helped me out was also very caring and friendly. I would recommend this to friends and family.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I started feeling a UTI yesterday, and thought I flushed it out. This morning says otherwise, and my doctor's office is closed today. Lemonaid Health was by far the quickest out of any doctor appointment I’ve ever had! They were straightforward and to the point, which is great. I got my prescription sent over within 15 minutes of me finding this great website! These people speak with kindness in their hearts.

Bottom Line: Yes, I would recommend this to a friend

They always call back fast and it’s a quick and easy way of getting relief for minor health issues. Very cheap if you don’t own any insurance.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

It was a quick phone call and they sent the pharmacy my info. I am so happy with this service. The nurse practitioner was professional, nice, and understood what I was going through.

Bottom Line: Yes, I would recommend this to a friend

Danielle was the nurse practitioner I spoke to about my acne problems.

It has been quite some time since I chose to address my acne, since I was always uncomfortable and self-conscious about it. Lots of people in the past would say, "why won't you just wash your face, exfoliate, and moisture?!". May all of those things are necessary, they did not stop my acne from making consistent appearances and leaving horrible box scars and lesions.

Daniel made me feel comfortable. She took the time to explain medications that would help. What they help with, and also taking the time to address the "ifs". She also was informative about the long-term plan which made me feel at ease, since I don't want this to just be a temporary fix. I would recommend Danielle.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I work in the healthcare field and right now taking time off to see doctors just isn't possible and it's very costly. I love that Lemonaid allows me to get the medications I need and quality doctor care from the convenience of my own home and that messaging is unlimited. I do wish that talk therapy was also offered but I'm still very happy with them and will continue to be a customer.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I loved the NP I got to speak with, Natalie, but the process for waiting to even speak with someone? Horrible. Absolutely horrible.

As soon as your screen goes “black” you’re kicked out of the waiting room. If you go to text someone or check an email? You’re kicked out. If you try to turn off Bluetooth? Yep, you guessed it - you’re out. So there’s absolutely no using your phone while you’re in the waiting room (if you’re using the app on your phone, or really, if you’re using your phone period).

And that means you’re at the back of the line, only you don’t even know how far the line is because there isn’t an “estimated wait” time, nor is there a way to find out how many people are waiting ahead of you. You could be waiting minutes, or it could be hours - who knows?

Calling the helpline doesn’t help, and you can’t make an appointment with someone, even if you keep getting “kicked out” of the waiting room. If you weren’t already coming to Lemonaid for anxiety, this will give it to you. And my heart goes out to anyone who does suffer with anxiety, because this will only exacerbate it.

Natalie saved me from giving this review no stars - I’m getting the help I needed which is the only reason I’d recommend it to others but there has to be a better way to get people that initial video chat they so desperately need. Thank you!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This service is very easy to use and they respond promptly. I have never had a bad experience with any doctor or online service with Lemonaid.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Great experience! I would highly recommend to anyone experiencing uncomplicated UTI symptoms. My NP, Danielle, was great! Very friendly and professional. Overall Lemonaid Health was very affordable and timely! They contacted me and sent a prescription within just a few hours of my request!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I felt I had enough of my depression and anxiety and wanted to do something about it when I saw a Facebook ad for Lemonaid Health. The initial questionnaire was straight forward and easy to finish, and setting up payments for the subscription was easy as well. The provider I spoke with didn’t make me feel ashamed for my current lack of mental health and was able to prescribe me a new medication that will hopefully put me in a better mental state. The service was easy to use, I was amazed how quickly I was able to talk with a provider and I’m looking forward to getting my prescription sent to my home.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Fast, easy, and private. Everyone I talked to was very kind and understanding. I love the message updates to keep you posted on what's going on with the product or schedule calls.

Bottom Line: Yes, I would recommend this to a friend