BetterHelp Reviews - See What Customers Are Saying

It’s hard to trust that someone is seeking your best interest when it comes to your mental health for me, but here at BetterHelp I truly feel they care! My counselor has been awesome with understanding me and my problems and helping me with coping skills. I’m so thankful I found her!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such a welcome part of my life. It’s great to be in my own home where I am comfortable and my therapist is fantastic! She feels like a smart and helpful friend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

In my personal experience:

BetterHelp has allowed me to connect with the most effective therapist in my 15 years of seeking therapy. The ability to easily change therapists and virtually meet are extreme highlights of the platform.

Per my organization/sompany:

BetterHelp has allowed my nonprofit to provide virtual accessible mental health care in an easy and efficient manner, with program participants having the ability to utilize services immediately and from any location (maximizing national reach).

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I joined BetterHelp because Ariana Grande was giving away free sessions to people. I was in such a weird place in my life and honestly, kind of a dark place that I desperately needed somebody to confide in that was a professional because of my relationship. My therapist has helped me see so much that I wasn’t seeing before and has helped me become a better person in learning how to set boundaries and not let people walk on me. I am forever grateful for that and will always recommend this platform to anybody looking for professional help, no matter what that looks like to them.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was very nervous about speaking to someone as I have never shared anything deep and personal with anyone ever. I am so thankful that I found the therapist that I did. She is absolutely amazing and really helps me to understand things in a whole new perspective.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had a really good experience with BetterHelp - both the therapists and the office team sincerely want to help and support the clients.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp does an amazing job at matching clients to therapists to meet their needs. I am forever grateful for BetterHelp and my therapist, Virginia. She has helped me through some of the most difficult moments in my life. BetterHelp offers convenience to receive therapy services based on your comfort, has a journal entry option that you can choose to share with your therapist, and offers groups for reasonable prices.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I would’ve thought my therapist was in a parking lot of a Starbucks — the WiFi sucked, and her reception was terrible. Obviously, she was home because I heard 30 cats meowing nonstop. She never made iContact, never gave me any real input, and just regurgitated what I said to her. Sad, absolutely sad. I found better information and more help off of YouTube.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I originally had a different therapist than I have now. I matched with her kind of like a dating app, if you will, lol. We were not a match, though I appreciate her insight and her listening skills. Our schedules ended up not matching and I decided to try another fish in the sea. I am SO happy I did. Johnathan has been amazing! I meet with him every week and he is very responsive if I need him outside of our time. Those are only in VERY stressful times for me but, I appreciate the attentiveness if he's available and can help me in those times. My stress levels are down. I still struggle on occasion with sleeping but if I follow my routine now, it happens alot less and my sleep is now also, alot better! I am setting boundaries now with people that make me and the other person more comfortable and makes me feel more in control of my life. Not every day is a good day but I'm learning how to balance the days out much better so I don't have such highs and lows. I have Johnathan (and myself also) to thank. I am still a work in progress, but I sure am feeling a whole heck of a lot better overall. I HIGHLY recommend BetterHelp!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I wasn't sure if I was going to sign up for the BetterHelp service, but I finally did. They did such an amazing job pairing me with the perfect therapist, and he has helped me tremendously with my social anxiety. So far so good. I have been making such great progress. I'm finally able to push through my problems, instead of running from them. I'm definitely a lot more confident now.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was in a desperate situation both emotionally and mentally. It was starting to affect my health. I reached out and BetterHelp was there. From the first interaction to my latest therapy session, BetterHelp has been awesome. Compassion, listening, and helping are what they specialize in. I highly recommend this service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a very positive experience for me. I would recommend it to my friends and colleagues. My therapist has been an excellent choice to guide me through some unsettling times.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Great app, has allowed me to work through my difficulties as and when needed, at a low cost but with high-quality professionals tailored to my needs.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I never thought having therapy online was possible at all until a YouTuber had a sponsorship from BetterHelp. It was very much worth the monthly price and was very convenient to have therapy sessions through my phone rather than going to a place for it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

When I heard for the first time about BetterHelp, I thought that it is a great initiative to help all people to reach therapy comfortably.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Finding BetterHelp was the best thing for my therapy journey. I was so discouraged attempting to look for local therapists and trying to negotiate prices and schedules, inquire about insurance, etc. This took all the hassle and jumping through hoops out of it for me. And you get help from customer service if you need it when something isn't going well. For example, my first therapist on here wasn't a good fit so they quickly helped me find something better and refunded me the sessions till I got to the therapist I now have had for 1 year.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Matching with a counselor based on your needs is easy. The support team will help you out with specific criteria and match you with your preferred counselor if you have difficulty yourself. Being able to message your counselor as often as you like is wonderful. In traditional therapy only communicating weekly at more cost than this service is a huge put out and put off.

I always felt like if I had an issue on a Thursday but wasn't getting in until Friday I already had to find a way to get through it, and with so much life happening each day I wouldn't have enough time in a 50-minute session to get beyond just going over my week and it would take forever at a huge cost to get comfortable/know if a counselor was a good fit or not. I never felt I was really getting "help" in traditional therapy and it caused so much strain, making life work around the counselor's availability rather than my own.

All that is done away with BetterHelp! No more commute, no more taking inconvenient time out of life trying to get better by having to make something else worse, no more waiting all week, no more feeling awkward each session. I love the option for introverted people to just engage in live typing or sending a message anytime that will be responded to within 24 hours, no more fight with insurance to get in and immense difficulty to change practitioners. All the benefits, NONE of the hassle.

There are awesome groupinars that go on live where you can anonymously communicate/connect with other members using the service from all around the world, but if it doesn't work for your schedule as long as you sign up you get access to the recording for a week, and even if you miss out on that, they will repeat. You have a safe online journal that is private but you can share passages with your counselor as you see fit.

Even if you change counselors you can copy all your message exchanges to Word or some other document and it shortens the "getting to know you's" with your next counselor. Someone took all the big problems with traditional counseling and decided to fix them all at once, and I can't confirm that, but I genuinely think that's how BetterHelp was created.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The site is easy to use, especially for people with not much knowledge of how online therapy works. Also, the journal thing is nice.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I started BetterHelp at a place of desperation, not really sure what to expect. But since starting BetterHelp, I have gained so much confidence and freedom. I've always given other people control over my life, my emotions, and my internal narrative, but now I feel empowered to change that. It's been a fresh air.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have to say that being matched with my therapist has been great! She is responsive and understanding. The only complaint I have is that I pay $260 a month for services. By the grace of God, I can afford that right now but many cannot.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I've been using BH for 4.5 years, and have had two main therapists in that time. Both have been excellent, attentive, professional, and kind.

There are so many therapists to choose from, and with a little patience, I think almost anyone can find the right fit for them.

Also, they provide financial aid, which makes mental healthcare very affordable to those of us who could never afford it before! That is huge and much appreciated. And the customer service is high quality, as well.

Thanks, BetterHelp, for all the help you provide us. You make the world a better place.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Since I reestablished my involvement with BetterHelp and woke this morning to a platform of compassion and understanding, I find myself a little better already. Usually seeing my thoughts on a page, the screen is a helpful form of cognitive dissonance.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I am so glad I became involved with BetterHelp. My life is changing for the better every day, it seems like. I’m building confidence and learning too.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is exactly what I needed. They ask specific questions so that you don't end up going from one therapist to another before you find a good fit. Because of the details, you will be matched with a therapist that you can connect with right away. You tell them who you want (i.e. age, gender, religious preference, ethnicity). The entire process was very easy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The sign-up experience was very quick, I was matched up just as fast, and my therapist has been extremely helpful in a short amount of time. A quality app interface helps to streamline and ease the pressures and tensions of seeking mental health. The guidance I’ve received from my therapist has been just as beneficial.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist listened to me and always made me feel valued and validated in all my thoughts and feelings. She helped me understand why I was feeling certain emotions, and helped me find my triggers extremely fast. When I asked, she asked me thought-provoking questions that lead to me digging deeper in myself than I ever have before. I grew so much in just a few short months. I'm so grateful to have been connected with Dr. Rampersad right away after joining.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I’ve participated in face-to-face therapy so was hesitant about a virtual format. Therapy from the safety of my home is easier and less threatening. I can still send a message to my therapist in between sessions if needed. Virtual therapy may not be for everyone but BetterHelp has provided good service and a good therapist match.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend