HiSmile Reviews

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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Dec 21, 2016

Best customer service

By Kylah, Melbourne, Victoria, Australia, Verified Reviewer

I'm so impressed with the customer service I have received from HiSmile and the product itself has worked a treat!

I'll definitely be buying more.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 12, 2017

Hi Kylah,

So glad you enjoyed our Customer Care, I will pass it onto the team, they will be thrilled to hear that. We love all our HiSmilers and providing you guys with the best service is all that we want to achieve.

Happy you loved the product, happy HiSmilin'

Helpful Review? 3 People Have Voted

Posted on Dec 15, 2016

I want a refund

By Stella, California, Verified Reviewer

I only bought the products from the website once as a gift for a friend. And now I'm being charged $19.49 for something that I did not buy recently. I send TWO emails and got no reply. There's not even a number that I can call. I want the money back.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Dec 15, 2016

Hi Stella,

Thank you for your feedback.

Very sorry to hear your most recent experience with HiSmile. I do apologize for the delay if we have yet to get back to you, as I am sure you can understand we receive an influx of emails every day. Please ensure you are emailing the correct email address info@hismileteeth.com and one of our lovely customer care team members will be more than happy to respond to you regarding this issue.

I believe you have unknowingly signed up for a recurring subscription service. We will be more than happy to assist you with this issue.

We look forward to hearing from you x

Helpful Review? 13 People Have Voted

Posted on Dec 14, 2016

Excellent Customer Service

By Nicole Ann Wilson, United Kindom , Verified Reviewer

I recently purchased a teeth whitening kit and gels from HiSmile. I was unaware of customs charges when ordering and was met with these when the product arrived, I couldn't pay the pricey charges so had to turn away the product. On emailing HiSmile they were extremely apologetic (even though it was my fault for not checking on the website about charges) and I was offered a refund straight away. I was amazed by how friendly and helpful the customer service team were and I have never been given a more hassle free refund. Overall amazing service.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Dec 15, 2016

Hi Nicole,

Thank you for your awesome feedback!

For all future orders will DHL, we have now rectified this and no customs charges will be applied.

Happy HiSmiling!

Helpful Review? 2 People Have Voted

Posted on Nov 26, 2016

Just awful!

By Faye, United, Verified Reviewer

I was super excited to get my product to try!

I have seen the YouTube and social media posts and couldn't wait to get my box! I bought everything and even did express delivery but it never showed up.

The company tried to palm me off onto their delivery service and told me they won't send me out a new box or refund my shipping costs when it is them who has to do this!

No one wants to help whatsoever. What a bad company!

They just wanted to get rid of me and not help.

It is not worth your time.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Dec 1, 2016

Hi Faye,

We do appreciate all customer's feedback.

I do apologize if you feel you have not received the absolute best experience with HiSmile as we do not wish to provide our customers with any less.

In your case, unfortunately DHL did deem your parcel as 'lost' although I can confirm this is a very rare situation, as I am sure you can understand. I have since then refunded the cost of your shipping, resent your parcel and sent you multiple emails to ensure you have received your replacement parcel.

We would love to hear from you. Feel free to email us at info@hismileteeth.com for any future enquiries.

Helpful Review? 18 People Have Voted

Posted on Nov 3, 2016

So disappointing

By Steven Locke, Los Angeles, CA, Verified Reviewer

I'm not usually one to posts reviews, so let's just get that out of the way first.

I saw this on Kylies Instagram and wanted to try it. Product came and packaging looked really nice but honestly after using it for 2 weeks I had no changes at all. I'm not a smoker or anything and my teeth are probably yellowed a bit only from coffee.

I tried emailing and got no response, I contacted their Instagram and again got no response. I originally just wanted to let them know I was disappointed but with no replies, I now want my money back.

Definitely disappointing and results weren't what I was led to believe. These light tray things seem like a bit of a gimmick.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Dec 1, 2016

Hi Steven,

Very sorry to hear your recent experience with HiSmile. I can assure you, we make it our number one priority to respond to each and every customer inquiry.

I have just checked our email system and cannot locate an email from you. Please ensure you have the correct email address info@hismileteeth.com. If you wouldn't mind sending through one more email, one of our lovely customer care team members would be more than happy to further assist you with this issue.

We look forward to hearing from you.

Helpful Review? 16 People Have Voted

Posted on Jul 25, 2016

Terrible Cheap Chinese Product

By Sally Williams, Australia, Verified Reviewer

I spent almost $100 on their products and when they arrived I realized it was the same $5 crap on eBay, just with branding. Went through an entire kit and did not notice a single difference. Very disappointed in this rubbish product.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Dec 1, 2016

Hi Sally,

Very sorry to hear you are not satisfied with your results with HiSmile. As I am sure you can understand results can vary from person to person. However, if you wouldn't mind sending through an email to info@hismileteeth.com, our customer care team will be more than happy to assist you to ensure you achieve your desired results.

We look forward to hearing from you. Happy HiSmiling x

Helpful Review? 23 People Have Voted

Posted on Apr 4, 2016

0 out of 10

By Alexandra , Melbourne, Australia, Verified Reviewer

Based on my experience, the product is crap and doesn't work

When I posted on Instagram that it was crap and it didn't work on myself and five other people agreed, we were tagged in a comment from HiSmiles to contact them to help us get the results. They were not interested in helping at all, they just told me how to use it (which I was doing correctly) and that was the end of that. Save your money!

I hear charcoal whitens teeth and there is a new company out there who sells it in a little tub. Give that or anything else a go!

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Apr 5, 2016

Hi Alexandra,

We're sorry to hear that you weren't satisfied with your results.

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of touch stains.

Feel free to email us at info@hismileteeth.com and we can definitely assist you further and provide you with great tips on how to use HiSmile.

We look forward to hearing from you soon.

Helpful Review? 22 People Have Voted

Posted on Feb 24, 2016

Fast delivery

By Marko Sampre, Las Vegas, Nevada, Verified Reviewer

I decided to purchase the peroxide free whitening pen through HiSmile. After testing many products I was eager to try a product from their peroxide free range. The pen definitely lived up to my expectation, and was so easy to use. I was also extremely surprised, and impressed, by their fast delivery time and excellent customer service.

All in all, I was happy with the product and the overall experience.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Feb 22, 2016

Quick and Easy to use!

By Claire Smits, Brussels, Belgium, Verified Reviewer

The peroxide free teeth whitening kit worked a treat! I noticed an amazing difference after only my 3rd application and have been using HiSmile daily. My absolute biggest love for HiSmile is because of the fact that I have experienced no pain or sensitivity issues at all. I've had a smile on my face for the past few weeks and am so happy with my purchase, will definitely continue using HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Feb 10, 2016

Worse than before

By Katalin Nüsslein, Germany, Verified Reviewer

I was really excited to get this product as I had been unhappy with the colour of my teeth forever. It came in a really nice box and I was really looking forward to my whiter teeth. I used it once a day, just like it's recommended and waited.

And yes, it actually did something. After like 4 uses, strange white spots appeared on my teeth. I thought they might go away and went on using the gels until they were empty.

My conclusion: All that happened to me was that I got white spots on my teeth and they now look worse than before. I went to the HiSmile's website to check if they offer a refund or anything like that - but they don't. So I'm certainly not buying this stuff again.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Feb 24, 2016

Hi Katalin,

We're sorry to hear that you weren't satisfied with your results. This type of feedback is rare for us to hear, but we are always happy to help.

Please email us at info@hismileteeth.com and we can definitely assist you further.

We look forward to hearing from you soon.

Helpful Review? 19 People Have Voted

Posted on Jan 23, 2016

My results

By Natasha Baker, Port Macquarie, NSW, Verified Reviewer

After considering at home teeth whitening for months, I finally decided to bite the bullet and ordered a kit from these guys. I have experienced sensitivity in the past with whitening products so I was worried about that at first, but I can honestly say that this product has whitened my teeth by about 3 shades after only a week. I really like the whitening pen as that is where I see the best results and it was easiest to do.

If you are also considering whitening your teeth, this is definitely the way to go! The only down side was that I found it difficult to log in to manage my subscription. Other than that I experienced no sensitivity, and really fast results. Awesome.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted
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