Quip Toothbrush Reviews

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Quip Toothbrush

Overall Rating

4.4

781 Customer Reviews

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Summary

Quip Toothbrush’s simple design and monthly refill program promise to help simplify your teeth care, save you money, and provide you with proper dental advice.

Pros

  • Takes up less space than traditional electric brushes
  • Lifetime warranty with subscription enrollment
  • Runs on AAA battery for easy replacement

Cons

  • Less cost-effective without a subscription
  • Only one-year warranty without a subscription
  • Can only buy replacement heads online

Customer Reviews

4.4 Stars out of 781 Reviews
5 Star:76% 4 Star:9% 3 Star:1% 2 Star:2% 1 Star:9%
87% Recommend This Product
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Posted on Jul 10, 2017

Love the Quip

By Ryan, Chesapeake, VA, Verified Reviewer

I've been using it for a week now, and I love my Quip Toothbrush. I was skeptical about ordering it because of the negative comments and reviews, but decided to try it because of some of the good reviews I did see. My teeth feel really clean after brushing compared to a manual toothbrush. This is the first electric toothbrush I have tried, even though it might not do all the fancy and unnecessary features that some of the other brushes do, I feel like Quip gets the job done perfectly. I say go for it and try it out, you may be surprised like I was.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Jul 6, 2017

Disappointing

By Isla Flores, California, Verified Reviewer

I'm pretty disappointed in my Quip. I didn't expect it to have the power that my Sonicare toothbrush has, but the head literally doesn't vibrate at all itself. What does vibrate is the handle where the batteries are. Any feeling of vibration in the brush head itself just comes from the handle vibrating in your hand.

Also, the holder, which is supposed to stick to your mirror, always falls within a few minutes. I heard my Quip fall to the floor both times I tried to store it in its holder on the bathroom mirror. The design of the toothbrush itself is nice, I ordered the copper color, and it is very pretty. I wish the brush actually vibrated. Now I have a very pretty $50 toothbrush that does little more for my teeth than your average drugstore toothbrush.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

Jul 12, 2017

Hi Isla! It sounds like there may be an issue with your Quip or how it is being handled because we can assure you the bristles are vibrating, and they are the same sensitive vibration level as many premium brush modes. Could you please email help@getquip.com so we can help you out?

We will also be able to help you with the cover. Again, the cover is extremely sticky when used properly (check out "how to" on the removable sticker that comes on it, the welcome card and getquip.com/setup). So it sounds like it may be being put on a noncompatible surface.

We look forward to helping!

Helpful Review? 5 People Have Voted

Posted on Jun 30, 2017

Decent brush - phenomenal customer service!

By Quinn, Washington, DC, Verified Reviewer

I'm on my third Quip. I've really struggled with replacing the toothbrush head. Each time, it fails to stay on. That said, within a couple of hours of putting in a ticket, the customer service team asked for photos, which I sent, and then within a day or two, a full new toothbrush was sent out to me. Of course, ideally, I wouldn't need to keep replacing it, but I'm also happy to support a start up, especially with fast, friendly responses. I'm hoping they can keep plugging along and solving the issue I'm having.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jun 28, 2017

Falls apart

By Akasha Cowdin, Oregon, Verified Reviewer

I have been using Quip for over a year and had to have several replacements because of faulty design. Also, to be honest, compared to other electric toothbrushes the vibrations are not as strong at all. The toothbrush heads themselves have gum cleaners but don't actually reach your gums. This is a pretty faulty product all and all. Save your money and go get a real toothbrush.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

Jun 29, 2017

We are so sorry that you didn't find Quip to be for you. As mentioned in our help exchange with you, Quip is heavily tested against normal wear and tear. It's even tested against user challenges and potential error points like brush head removal. We know that it could only break the head connection, as your photo displayed if the head is improperly or over-forcefully removed during refill.

Our brushes are manufactured in the same facilities, using the same parts, processes, and testing as some of the biggest brand brushes on the market. We have been shipping Quip to thousands of happy customers for two years now so we can assure it is not a faulty design.

We stand by our products and offer a lifetime guarantee for subscribers for this reason. We have been more than happy to replace your Quip each time this happened while you refilled it using your guarantee. This is also in hopes that our instructions each time would help correct removal in the future and ensure it didn't happen again. We are sorry to hear this was not able to prevent it happening again.

Regarding the vibrations, our website, your welcome pack, your Dentist, the ADA and consumer reports will tell you, stronger vibrations do not mean you will get a better clean. The key to maintaining good oral health is based on your technique and routine, something Quip is uniquely designed to help improve. Quip is set to a sensitive, silent and comfortable vibration level like many premium brushes are now. Also defaulting to or offering to help you with guiding a thorough, yet safe and enjoyable clean.

We thank you for giving Quip a try, and again are so sorry that it was not for you.

Helpful Review? 4 People Have Voted

Posted on May 31, 2017

Decent toothbrush, doesn't stay on your bathroom mirror

By Hakan Sjoo, Boston, MA, Verified Reviewer

As far as I can tell after 24 hours, it's a decent toothbrush. However, forget sticking it to your bathroom mirror. It fell down after a couple of hours. The same thing happened after a second try, even though the mirror was clean and dry. That part just doesn't work.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

Jun 4, 2017

Hi Hakan! Pleased to hear that you are enjoying your brush, although it sounds like the invisible tape may still be on the suction strip. We can assure you the cover suctions are extremely strong and suction to the mirror and glass (you can see from thousands of social media pictures of others using it this way for years). Please do check out getquip.com/cover, to ensure you set it up correctly or email us at help@getquip.com, so we can help you get it set up the right way. We look forward to helping and ensuring your review can reflect the proper experience!

Helpful Review? 3 People Have Voted

Posted on May 22, 2017

Fantastic experience!

By Susan May, Virginia, Verified Reviewer

I have used the Quip Toothbrush product for over two years now, and I continue to LOVE the product. When the upgraded design was sent to me (free of charge) I was impressed with the much-improved ease of use, and the replacement features.

I feel as though I now have a "relationship" with my oral hygiene routine. Like clockwork, every three months, there is my new toothbrush order in the mailbox, ready to be switched out for the old one. Each time I am amazed at how quickly the three months have elapsed. It proves to me that in the past I have never replaced my toothbrush in a timely manner.

The toothpaste provided is great tasting, and I love the travel sized toothpaste, too! I am extremely pleased with Quip!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on May 22, 2017

Waste of money

By D Jones, Texas, Verified Reviewer

Horrible waste of my money. The first two toothbrush heads snapped in half after about a month each, and now I'm on my third and it won't click down all the way onto the base. The toothbrush literally falls apart in my hands while using it. Save your money and invest in a quality toothbrush.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

May 28, 2017

Hi D Jones,

We can't find any help tickets in our system under "D Jones." To hear of a brush head snapping even under extremely hard brushing conditions is extremely rare, let alone twice.

Can you please let us know your order number or send us a help email to help@getquip.com, so we can look into this for you. We are worried that there may be something about how Quip is being used, refilled, handled or stored that may be causing issues.

Look forward to helping you.

Helpful Review? 8 People Have Voted

Posted on May 21, 2017

I love my Quip!

By Kimberly Pittson, California, Verified Reviewer

I love my Quip! There are times when I'm brushing I actually hear my teeth squeak from being so clean! I had an electric brush before, but Quip is doing a better job.

I love the way the brush feels in my hand; it is very comfortable and so sleek looking.

I like the ease in which I can take this with me on my travels. Quip thinks of everything and even includes a travel size toothpaste with my order. The toothpaste is a great mint flavor, and it is so nice not to worry about having that on the grocery list.

I recommend Quip to everyone who values their teeth.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on May 21, 2017

Really bad customer service.

By Kathleen Keefe, Minnesota, Verified Reviewer

I bought this quip three months ago, and now the head of the brush falls off at each brushing. This was a $60 toothbrush! They make you jump through hoops for a replacement. I loved it for the first two months, but now it can't be used. I'm going to duct tape it together until I finally get a replacement or my money back. Do not purchase this brush until they fix the problems. Oh, and the holder that you're supposed to stick into a smooth surface falls off constantly. It is a good idea, but bad customer service and cheaply made.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

May 28, 2017

Hi Kathleen! We can see that you called on the 19th. We emailed you that same day asking for three photos to avoid making you send anything in. We could help you instantly. We see you replied late that same day with the photos. We responded the next day saying that we were sending you a full replacement without the need to return your brush because we could see the issue in the photo.

So that we can learn from your feedback, it would be helpful to know at which point during the 24 hours from your outreach to the replacement timeline was the customer experience was not ideal? What was particularly frustrating? We try to avoid people ever needing to leave the comfort of their own home or ever be without their toothbrush, which is why we find sending a couple of quick photos is ideal.

We see that there was a conversation around what might have caused the crack. Our help team told you that we only have seen the brush head connection crack upon incorrect brush head removal. They were simply trying to ensure you had seen the video on how to remove the brush head, to make sure it didn't happen in the future. These instructions were not slowing down your replacement, it was just additional helpful information we like to add while you order was processing, to help ensure you have no issues in the future.

We are sorry you did not have the best experience and we hope your free replacement makes up for this. Always here to help on help@getquip.com

Helpful Review? 5 People Have Voted

Posted on May 20, 2017

Simple and effective

By Daniel, Portland, OR, Verified Reviewer

My dentist encouraged me to look into getting an electric toothbrush. A friend had recommended Quip in the past. I was drawn to the clean design and function, as well as not having to worry about replacing batteries or my bristles being worn out. I've been using mine for around four months now. I've been through a few replacement heads and new toothpaste. Zero complaints about the fulfillment process; they always remind you before they send new stuff.

As for the brushing experience, it has really helped me be consistent in timing as well as coverage. Quip focuses on teaching you the right way to brush, and reinforce it with their brush. I went back to my dentist for a check-up recently, and they asked if I had been using an electric brush because they could see the improvement.

Easy to use, easy to keep updated, super clean design. 11/10 would recommend.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 16, 2017

Excellent affordable brush

By Rique, Salt Lake City, UT, Verified Reviewer

I've been using this brush for over a year now and have loved the cleanliness my teeth feel every time I brush. The sleek design is a huge bonus to the electric nature of the brush, it is comfortable to hold and isn't an eyesore on my counter. It travels well, and the subscription creates a much easier system rather than remembering to buy new brush heads when necessary.

My brush had broken at one point, and after sending pictures to Quip, they immediately reviewed and sent me a new brush without question. They explained the correct process for removing and replacing the brush heads. The customer service was amazing and quick.

I am a big fan of the brush, which I believe is helping improve my dental hygiene and smile.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted
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