I joined a while ago and didn't find the site very useful. The emails received were for products asking for more money. I tried to cancel and asked for a refund (as promised). However, all I received was an email asking me to call an international number, again scamming more money. So, you can't get a refund back to the card you paid on, and the service is awful.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Feb 6, 2017
Hi Allison,
This is Adam Feldman, Director of Client Relations at the Trim Down Club. I was alerted of your review late last night. And, after fully reading it over, I wanted to help address your concerns as quickly as possible. It seems like the review is about our product and service from a time that dates as far back as 2014. I want you to know that a lot has changed since then, and much for the better. Over the last year alone, we’ve made some really great changes to our products and services that makes me very proud to be a part of the Trim Down Club!
The first change we’ve made was an upgrade to our Menu Planner Application. These changes were based on feedback from our incredible (1 million strong) members. With their help, we built a menu planner that takes your specific dietary needs, BMI, age, as well as the foods you like into consideration to provide our members with a weekly menu in less than 10 minutes. In the past, this took close to 30 minutes, so this upgrade has helped our members save time as well as lose weight, and that is simply amazing!
Another great addition, has been the expansion of our team of registered dietitians. This expert group personally guide our members to success. And, they are always available to answer questions.
Lastly, we’ve made our website more mobile friendly. All of these changes were not easy, and we definitely could not have done it without the help of our incredible members. And, for this we can’t thank them enough.
Regarding being offered additional products in our weekly newsletter, I can definitely clarify. To start, I personally know members that have had great success thanks to these additional products. With that said, we encourage every member to review their own goals and to decide if they are right for them. And, our chief nutritionist, Ossie Sharon, has personally reviewed and approved them all, so we feel very comfortable providing these products to our many members. At the end of the day, the decision is up to you if you would like to go ahead with these products or pass on them.
Furthermore, I can see that you had a hard time getting your money back. This is very upsetting, and I really would like to have a better understanding of what went wrong… I say this because we have a no questions asked 60-day money back guarantee. So, if one of our members is not satisfied for any reason, you get your money back.
Although your review seems to be based on an outdated product and service of ours from over 2 years ago, I still take the claims very seriously. That said, I would love for the opportunity to have a better understanding of what went wrong. And, I am willing to have one of our registered dietitians provide you with one-on-one consultations and on-going support to ensure that you have a healthy 2017 and beyond. Here is my personal email: adam.feldman@trimdownclub.com and I look forward to talking to you soon!
Warm regards,
Adam Feldman
adam.feldman@trimdownclub.com
Director of Client Relations
Trim Down Club
