Michael R.
Michael R.
New JerseyMember since February 2019

Reviews (1)


    • Feb 15, 2019
    • Verified Reviewer

    SmileDirectClub

    Customer service should last beyond the point of sale...but SDC falls short of that

    Overall Experience:

    I thought SmileDirectClub had great customer service when they were trying to get me to buy. So I signed up, but now when I actually need customer service, they can't help me. Go figure, marketing is just that, marketing. The true test of a company is when crap hits the fan, how you treat your customers. Do you hold their feet to the fire or actually provide customer service. I guess they have used so much customer service trying to get you to buy that they run out shortly after you purchase.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

    Link to this Review
    • Feb 18, 2019

      Company Response from Smile Direct Club

      Hi Michael, thank you for leaving us a review. This is definitely not the standard of care that we pride ourselves on providing, so this is disappointing to see. Please send us an email at grinners@smiledirectclub.com so that we can help with any issues that you're experiencing. Best, Madison


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