SmileDirectClub

I thought SmileDirectClub had great customer service when they were trying to get me to buy. So I signed up, but now when I actually need customer service, they can't help me. Go figure, marketing is just that, marketing. The true test of a company is when crap hits the fan, how you treat your customers. Do you hold their feet to the fire or actually provide customer service. I guess they have used so much customer service trying to get you to buy that they run out shortly after you purchase.

Bottom Line: No, I would not recommend this to a friend

From the moment I walked in the door, I felt immensely welcomed. Every single person I dealt with was warm and personable, as well as extremely knowledgeable. All of my questions were answered, and I was encouraged to discuss everything I was hoping for with my new smile. I would highly recommend looking into SmileDirectClub for great service and great results!

Bottom Line: Yes, I would recommend this to a friend

I purchased a buy one get one Full Enbrightenment Systems over the Black Friday weekend. I should have received two Full Embrightenment Systems; what I received were two packs of the brightening pens. I have emailed them, sent copies of the order, my credit card statements showing the charges, and a photo of what I actually recurved. Each time my complaint is passed to another "customer service professional." Finally, I called and thought I’d finally gotten someone who had authority to make good on the order. NOT SO! Now it is crickets, totally non-responsive. I would not recommend buying products from this company.

Bottom Line: No, I would not recommend this to a friend

SmileDirectClub is a complete SCAM! After almost THREE MONTHS of waiting, I still have no aligners to wear. I've been told ALL KINDS of LIES from their customer services representatives. I'll give you the whole story:

1. They promised my aligners would arrive by the first week of December 2018. When the date comes, I called the company and no, no aligners were even on their way, nothing. Because they were shipping to Canada and they had no idea HOW TO DO THIS, so they used us, Canadian customers, as guinea pigs. Charging us for EVERYTHING without sending the product.

2. It's ABSURD that they promise to send something when they don't even know how to ship over here (Calgary/Canada)!

3. I waited and waited and they finally arrived in mid-January. I get excited, I was finally going to start straightening out my smile. OH WAIT! The package I received WAS NOT FOR ME! They sent the wrong ones!

4. They promised to start a rush order for a replacement so I could receive my aligners.

5. After a week and a half, close to the 10 days they promised me I would receive the new set. I call their customer service and the news is: no one placed the order. They were on their way to re-charge me for the whole new set of aligners (yes, they were charging me AGAIN, even though I never received the first set of aligners), and no one placed a replacement order for me.

So long the idea of straightening my smile with SmileDirectClub because it's a COMPLETE SCAM. They've been charging my credit card with no delays, but I have no product in exchange.

Next time SmileDirectClub asks "how can I make you smile," let's try not being a fraud!

I DO NOT recommend this service to anyone. So long the illusion of "cheaper treatment" for straightening my teeth. I wish I has never known of this company's existence. I had to ask for a refund. Not a smile for me.

Bottom Line: No, I would not recommend this to a friend

I have no idea whether the product works or not. One star for deceptive sales practices and flat out lies.

The sales associate told me that order would not be processed until a dentist called and got confirmation. This was a complete lie, as I just got a text that my order had been processed and aligners were on their way. No dentist consultation.

The dentist consultation was important to me. My sales associate was very personable but seemed much better suited to selling low-end cosmetics than cosmetic dentistry.

Nonetheless, I left their office excited for the product. But it seems that she may have neglected or chose not to inform me of some key information. I was told by a friend who used a similar product that to maintain his smile, he needs to wear a retainer to sleep for the rest of his life. If true, that's a pretty significant piece of information to leave out.

Again, I have no idea whether the product works or not, and how it compares to other aligners on the market. But I strongly recommend staying away until they get their act together.

Bottom Line: No, I would not recommend this to a friend

I don't live near an office to go in and get the impressions done, so I tried the at-home impression kit they send you. They only send a one size tray that was way too big for my mouth. I tried it twice and there was no way I was going to be able to get good impressions. Compared to the pictures they give you for what a good impression should look like, mine looked pretty good and were still not good enough. There were no double impressions, yet they keep saying there was and wanting me to order another retake. They just want you to keep ordering retake kits at $50 a pop and no refund available unless they deem you an unfit candidate. Apparently, as long as you keep handing over $50 on retake kits, they'll never just admit you are not a good candidate. I'm already out $50 on one retake kit and know this isn't going to work for me so I'm not going to spend more money to try again.

Bottom line is, only try the DirectClub if you can go into the office and speak with them directly. The at-home impression kit is a joke, and I am so upset that I lost $50 that they won't refund. I tried this because I need my teeth fixed or my dentist said my teeth will eventually snap off from being too slanted. I cannot afford invisible aligners, and even the SmileDirect club was going to be a stretch. Now paying them $50 to get nowhere is setting me back even farther. I tried to ask questions about whether I would be a good candidate and if I should even try, but they wouldn't tell me anything beforehand.

Bottom Line: No, I would not recommend this to a friend

My visit to SmileDirectClub was fast and easy. I was greeted by friendly office staff which put me at ease. I was immediately taken into an exam room where my 3D impressions were visibly scanned for me to see. Staff demonstrated a sample box and what would be inside. My questions got answered, and I was out in 30 minutes just like I was told I would be. Thank you Miranda and Sam.

Bottom Line: Yes, I would recommend this to a friend

There isn't enough space here for my full story. First, I went in for the "free consult" and then was charged for aligners I did not purchase. Customer service was TERRIBLE. First they said my aligners were already out and would be delivered in three weeks, then they said that I could still cancel my order since I didn't actually purchase them in the first place. So I canceled my order and still got charged, then they sent my aligners to the wrong address.

Finally two months later I got them and figured I'd try. Now, I went to a real orthodontist right before using the first aligner, and I had two mildly crooked teeth and zero overbite issues or dental health issues. After using the aligners for a few months - I noticed problems with my bite, bleeding, loose teeth. I went back to the orthodontist and had all sorts of problems from "malocclusion" to overcrowding and gum issues (from moving my teeth improperly). What should have been an easy fix has now become a major problem; I will now need about five thousand dollars and two years to fix this problem, and I have compromised my oral health for the rest of my life. And SmileDirect is still charging me every month.

Do yourself a favor, DO NOT USE THIS COMPANY or any of these "cheap, quick fixes" for your teeth. THEY ARE NOT WORTH IT and will cause more damage than good. Teeth can simply not be moved without regular orthodontist visits or assessed by sending in selfies to a customer service rep with a high school education. Their "licensed dental professionals" are simply customer service people; they are NOT actual dentists, orthodontists, or medical professionals. They also conveniently send you correspondence without an actual order number to make it harder to look up your information (probably because they wrongly charge people and find excuses not to fix it). Again, do not use this company - please, please, please, go the real route and use a real orthodontist, don't cut corners.

Bottom Line: No, I would not recommend this to a friend

I'm happy. I bought the kit, did they impressions and mailed them back. One to two weeks later I got an email back letting me know I was approved. I signed some papers, and now I'm five months out of six months in. Teeth are looking good. No issues. Super happy. I didn't need braces and no one could tell.

Bottom Line: Yes, I would recommend this to a friend

I've been scanned seven times, went downtown seven times and I live 45 minutes away. I was sent trays that were bubbled or cracked, wouldn't fit my teeth, made my gums bleed, and I spent a ton to not have my teeth straight. They charge my card but don't send the correct product trays that work. So what is the point to waste peoples time and money? My mistake by not going to a real Orthodontist, but I guess I'll have to pay a real one to get the job done because this company is incapable of doing so. I have pictures and my trays if anyone wants to see before you buy.

Bottom Line: No, I would not recommend this to a friend

I want a refund from my two SmileDirect kits I ordered. They only processed one and told me I needed to purchase another one at a cost of $49.00 because my impressions weren't good enough. The second one NEVER even got accepted! I ordered them off Groupon...stay clear people.

Bottom Line: No, I would not recommend this to a friend